Which types of master data can be used in case routing? Note: There are 2 correct answers to this
question.
Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers
to this question.
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct
answers to this question.
You have determined that one of your products has a known fault. You want to ensure that all cases
with that product are automatically assigned to the escalation team. Which feature in SAP Service
Cloud Version 2 would you use to do this?
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct
answers to this question.
Which of the following actions can a Service Agent execute from the case "More Action" button?
Note: There are 3 correct answers to this question.
Which of the following are required to grant business user access? Note: There are 2 correct answers
to this question.
Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.
Which attribute can you assign to a warranty?
You want to assign employees to multiple organizational units. Which action needs to be performed
to achieve this?