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Universal Containers (UC) delivers training and courses to students and companies. UC is implementing a Salesforce Customer Community for its students granting them a Customer Community license. As part of the community requirements, UC asked to give students access to cases that are related to their account in the UC community. What is the optimum sharing technique to achieve these requirements?

A.

Create a sharing rule to share cases with the students.

B.

Use Apex sharing to share cases with the students.

C.

Create a sharing set to share cases with the students.

Sales reps at Universal Containers (UC) complain about the manual activities they need to perform in order to grant access to supporting internal users (legal, engineering, finance, etc.) for customer records when they need help. In general, the sales reps involved in the deals will not change. How should an architect help UC improve sales reps ' productivity?

A.

Create a criteria-based sharing rule to grant access to other users.

B.

Create a permission set with View All Data and assign to supporting users.

C.

Leverage default Account team.

Universal Containers uses 75,000 distributors that have close to 1 million total users. Distributors need to use the community to see closing opportunities assigned to their distributor for delivery. Which licence recommendation will meet distributor needs?

A.

Customer Community

B.

Partner Community

C.

Customer Community Plus

Universal Containers uses Standard WorkOrder object to track various work orders sent to field agents. Currently, the WorkOrder object has more than 400 fields. There are eight different types of work order processes established. The Director of Customer Service wants to ensure that field agents gets to see only required information specific to the WorkOrder type they are addressing. Which option is recommended to implement this requirement?

A.

Use a custom LWC to override the view action of WorkOrder with custom metadata type defining relevant fields per WorkOrder type.

B.

Use Dynamic form to add different page sections and control visibility of sections by Work Order RecordType value.

C.

Use different page layouts per work order type with different sections representing key information about the specific work order type.

Universal Containers (UC) is a fast-growing company that sells containers globally. It has thousands of dealerships throughout the world where local dealers service containers. UC implemented a new Partner Community for its dealers. Each dealership has a dealer manager who manages the service agents. The community-sharing model is private. What is the optimal option to give dealer managers visibility to customer cases only raised by their service agents?

A.

Use the Role Hierarchy so that the cases raised by service agents will be visible to their relevant dealer managers.

B.

Create a sharing rule to share cases created by service agents with their dealer manager.

C.

Create a sharing group to share cases created by service agents with their dealer manager.