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An energy company is implementing Energy and Utilities Cloud for its service center agents.

Which two of the following business processes should be part of their test scenarios?

Choose 2 answers

A.

Set up a payment arrangement.

B.

Manage a customer moving out.

C.

Manage changes to contract clauses.

D.

Create a multi-site quote.

An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

A.

Some customers existed on a legacy billing system from previous contracts

B.

Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible

C.

The potential customer began their journey using WhatsApp.

D.

Credit ratings are actively used as a pricing input for small and medium business customers