A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end
experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with
employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them
started on the transformation journey?
A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?
When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org.
How should a consultant manually configure this automatic activation feature in the system if a different browser is used?
What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?
An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?
Which three features are included in the Energy and Utilities Cloud Console?
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?
Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of
quoting? Choose 2 answers
Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers
