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What is the maximum prompt file size you can upload?

A.

10 MB

B.

20 MB

C.

25 MB

D.

50 MB

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

A.

Use an outbound campaign to promote the product.

B.

Use the directory feature for advertising the product.

C.

Use the prompt feature to play the product details every time customer dials your contact center.

D.

Use the data tables feature for advertising the product.

When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

A.

Daily

B.

Weekly

C.

Quarterly

D.

Monthly

E.

Hourly

F.

Yearly

Which of the following feature is used to test the created flow before it goes live?

A.

Validate

B.

Publish

C.

Test

D.

Debug

Which variable’s value indicates whether the flow is running in debug mode?

A.

Flow.IsTest

B.

Flow.IsDebug

C.

Flow.Version

Which speech recognition feature is enabled by default for new Inbound call flows?

A.

Enable speech recognition for the entire flow

B.

Company Directory speech recognition

C.

Complete match timeout

D.

Incomplete match timeout

Select all the naming requirements for prompts. (Choose two.)

A.

A prompt name can begin with a letter.

B.

A prompt name can begin with a numeric or special character.

C.

A prompt name can contain letters, underscore, and numbers.

D.

A prompt name can contain spaces or special characters.

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

A.

Account Codes

B.

Wrap-up Codes

C.

Resolution Codes

D.

Status

Which function returns a new instance of DateTime initialized with the specified values?

A.

MakeDateTime()

B.

MakeDuration()

C.

AddDuration()

D.

ToDateTime()

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

A.

Hold Music

B.

Play Wait Time

C.

Play Estimated Wait Time

D.

Approximate Wait Time