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If you navigate away from the page without saving the Script, you will not lose any work you have completed.

A.

True

B.

False

When you delete a flow, it removes only the current version of the flow.

A.

True

B.

False

Select all the sections available to configure the global settings for a newly created flow. (Choose five.)

A.

Actions

B.

Data

C.

Event Handling

D.

Menus

E.

Prompts

F.

Dependencies

G.

Supported Languages

To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

A.

Secure

B.

Inbound

C.

In-Queue

D.

Outbound

Which definition matches the After Call Work option Optional?

A.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

B.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

C.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

You are trying to create a new flow. Which option lists the correct sequence of steps?

1. Log on to Architect.

2. Click + Add to create a new flow.

3. In the Settings section, modify the settings and options as needed.

4. Select the type of flow.

5. Add the required tasks to the flow.

6. Add the required menu(s) to the flow.

7. Publish the flow.

8. Validate the flow.

A.

1,3,2,4,6,5,8,7

B.

1,4,2,3,6,5,7,8

C.

1,4,3,2,6,5,8,7

D.

1,4,2,3,6,5,8,7

Select the container that holds an audio message and/or text-to-speech pairings on a “per language”basis.

A.

Flow

B.

IVR

C.

Prompts

D.

DTMF

What would you select from the Performance menu to view real-time statistics for all active campaigns?

A.

Scripts

B.

Campaign Management

C.

Outbound Campaigns

D.

Schedules