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Which detail is provided in the scorecard by using the Total Program View tool?

A.

renewal rate

B.

new products

C.

EOL products

D.

program rate

Which two outcomes drive the value of subscriptions for customers? (Choose two.)

A.

Consulting services

B.

continuous access to innovation

C.

bundling of software and hardware

D.

Access to the latest capabilities

E.

freeware offers

What is a cross-sell opportunity?

A.

a sales technique offering suggestions for additional products or services to complement the customer's purchase

B.

a sales strategy aimed at encouraging customers to buy the highest-priced product on offer

C.

an approach centered around selling products that are not related to the customer's interests

D.

a method involving the promotion of discounted software and services during a specific season

What is the ideal licensing option?

A.

Standby License

B.

Smart License

C.

Classic PAK

D.

Right to Use

What is the key implication on-time renewals have for an IT provider company?

A.

incentives will be paid

B.

improved customer satisfaction

C.

no major impact if sales are on plan

D.

recurring business is preserved

What are two key customer benefits from a Cisco Smart Account? (Choose two.)

A.

visibility into Cisco software licenses, entitlements, and users across the organization

B.

access to exclusive Cisco hardware discounts

C.

centralized management of software licenses and entitlements

D.

visibility into non-Cisco software licenses

E.

guaranteed increase in network speed and efficiency

How does the Customer Lifecycle approach drive customer success?

A.

by solely relying on digital automation for all customers

B.

by only providing touchpoints to the customer at the start and end of their journey

C.

by creating a clear silo between sales and customer success

D.

by facilitating the customer journey to drive value and achieve business outcomes

What is the goal of licensing at Cisco? (Choose the best answer.)

A.

Right to use

B.

Smart License

C.

Classic PAK

D.

Standby License

Which services are contained in the CX portfolio?

A.

Support Services, Business Critical Services, Professional Services and Managed Services

B.

Support Services, Business Critical Services and Professional Services

C.

Support Services and Business Critical Services

D.

Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services

Which service offering assists the customer in preparing for emerging industry trends?

A.

Training

B.

Trending Technical

C.

Advisory

D.

Managed