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Which licensing model is the most complex for a customer to manage?

A.

Managed service agreement

B.

Subscription

C.

Enterprise agreement

D.

A La Carte

Which steps to develop a renewal quote are valid?

A.

Identify the barriers to adoption, Ensure the customers is using the solution, Work with the Account Manager to create a Quote.

B.

Identify the Item store new, Verify the Discounts, Confirm the Shipping address, Verify the Billing entity.

C.

Ask the customer for Renewal data, Evaluate new requirement, Quote new services.

D.

Position the new technology, create a Quote, Order the Quote.

Which statement best describes an Accelerator?

A.

An on-call service for customer support

B.

A one-on-one deep dive on network issues

C.

A one-on-one coaching engagement covering specific use cases

D.

A hosted one-to-many educational webinar with live expert Q and A

Which task is the responsibility of the Renewals Manager?

A.

billing recurring revenue contracts

B.

managing recurring revenue risk

C.

driving adoption of specific technologies

D.

managing the Success Plan

Which key benefit is included in the Cisco Services Partner Program (CSPP)?

A.

offers access to a comprehensive service portfolio, allowing partners to address diverse customer needs

B.

provides discounted software licensing to partners.

C.

guarantees profitability to partners regardless of their performance.

D.

provides partners with a predetermined customer base

Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?

A.

Meraki

B.

Stealth watch

C.

Tetration

D.

App Dynamics

Which strategy contributes to the successful renewal of service contracts?

A.

Offer discounts.

B.

Lock in revenue streams through co-termination.

C.

Communicate product performance, pricing, and position.

D.

Discount multi-year service agreements.

Which three financial metrics are critical in renewing subscriptions? (Choose three.)

A.

net new sales

B.

annual re curing revenue

C.

close rate

D.

training costs

E.

renewal rate

What support should a Renewal Manager take from the Customer Success Manager? (Choose the best answer.)

A.

Oversee the closure of contracts.

B.

Book customer-service briefings.

C.

Communicate new green field opportunities.

D.

Communicate value and the impact of Cisco solutions

How does Cisco define Business Critical Services?

A.

subscription-based services covering the lifecycle of a technology

B.

Pay-as-you-go, services covering business-critical functions

C.

hardware replacement

D.

Pay-as-you-go, technology-based services