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Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?

A.

validate the customer's business needs

B.

focus on benefits

C.

lock in revenue streams through co-termination

D.

explore up sell opportunities

What are the steps to develop a renewal quote?

A.

Identify the barriers to adoption, ensure that the customer is using the solution, and work with the account manager to create a quote.

B.

Ask the customer for renewal data, evaluate new requirements, and quote new services.

C.

Identify the items to renew, verify the discounts, confirm the shipping address, and verify the billing entity.

D.

Position the new technology, create a quote, and order the quote.

Which two actions does a partner perform within CCW-R? (Choose two.)

A.

download data sheets

B.

renew services

C.

view and manage contracts

D.

set up an email marketing campaign

What is the Cisco Services Partner Program (CSPP) objective?

A.

maximizes Cisco's profits by requiring partners to sell only Cisco-branded services

B.

allows the partner to focus on recurring revenue while earning performance-based incentives

C eliminates all barriers throughout the customer lifecycle

C.

trains partners to develop and sell their own independent services without any backing from Cisco

How does the Lifecycle Advantage (LCA) program enhance the renewal process?

A.

automates renewal notifications, initiates early conversations, and ensures consistency and personalization

B.

standardizes renewals, removing all personalization

C.

initiates renewal talks after service and software expiry

D.

eliminates the need for renewals, focusing only on acquiring new customers

Who do Renewals Managers (RMs) work with?

A.

RMs work with account managers to drive ongoing revenue risk assessments and plays.

B.

RMs work with pre-sales engineers and build customer solutions.

C.

RMs work by themselves to develop a high level view customer requirements and objectives.

D.

RMs work with service delivery teams and monitor engagements.

What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?

A.

A discount applied to Cisco products and/or service list pricing and for a continual or ongoing basis.

B.

A limited time discount applied to Cisco products and/or services.

C.

A priority discount applied to third-party products for perpetuity.

D.

A discount applied to refurbished or reused Cisco hardware that includes service contracts.

Which approach should be applied when an opportunity is available to renew?

A.

product-led approach

B.

barriers-led approach

C.

solutions-led approach

D.

reward-led approach

Which area of the Success Plan is the Renewal Manager responsible?

A.

Barriers Predicted

B.

Solution Renewal

C.

Adoption Barriers Overcome

D.

Success Plan Hypothesis