When is the IVR leg established in a CCE Call Flow?
Where should the RONA setting be positioned the highest?
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
What is the suggested mechanism to offer coaching to agents by supervisors?
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
What is the maximum number of attributes that can be assigned to an Agent?
Which two steps are required to configure a Supervisor? (Choose two.)
Which microapp is used to gather information from the caller?
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)