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When is the IVR leg established in a CCE Call Flow?

A.

when CVP establishes an HTTP link with the VXML Server

B.

when CVP establishes an HTTP link with the Media Server

C.

when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)

D.

when the Ingress Gateway delivers a SIP invite message to the CVP server

Where should the RONA setting be positioned the highest?

A.

on CVP OPS console

B.

on the phone in CUCM

C.

on the desk setting on UCCE

D.

on the script in UCCE

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

A.

ICM script

B.

Skill Targets

C.

Network VRU

D.

Call type

E.

Media routing domain

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

A.

Report Designer

B.

Dashboard Administrator

C.

Security Administrator

D.

Report Definition Designer

E.

Security Configuration Designer

What is the suggested mechanism to offer coaching to agents by supervisors?

A.

TeamMessage

B.

Desktop chat

C.

Email

D.

Whisper coaching

What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

A.

Cisco Unified Communication Manager Server

B.

Cisco Customer Voice Portal Reporting Server

C.

Cisco Data Browser

D.

Cisco Administration Server and Historical Data Server

E.

Cisco Virtual Voice Browser

What is the maximum number of attributes that can be assigned to an Agent?

A.

40

B.

50

C.

200

D.

500

Which two steps are required to configure a Supervisor? (Choose two.)

A.

assign the Supervisor to only one Team

B.

assign the Supervisor to a Skill Group and Precision Queue

C.

make sure the Supervisor has an Active Directory Account

D.

ensure that "Is Supervisor" is checked

E.

assign the Supervisor to a Precision Queue

Which microapp is used to gather information from the caller?

A.

Play Digit microapp

B.

Play Media microapp

C.

Get Digits microapp

D.

Get Speech microapp

What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

A.

TCP/IP disconnect reports

B.

Real-time Report

C.

Historical Report

D.

Administration Audit Report

E.

Call Routing Reports