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What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

A.

PCCE Admin Mode

B.

DPCCE 12K

C.

PCCE 2K

D.

DPCCE 4K

E.

PCCE Lab Mode

Which two functionalities should a Contact Center typically be provided? (Choose two.)

A.

Skill-Based Routing

B.

Surveys

C.

IVR and Queuing

D.

TCP/IP

E.

Routing Protocols

Which two components are needed to setup RONA? (Choose two.)

A.

Agent Permission levels

B.

Call Routing Logic

C.

System timers

D.

Skill Target Configuration

E.

Attribute settings

How many Workflows are supported by Finesse?

A.

up to 20 Workflows with 5 per Team

B.

up to 100 Workflows with 5 per Team

C.

up to 100 Workflows with 20 per Team

D.

up to 200 Workflows with 20 per Team

Which two steps are required to configure RONA for CCE? (Choose two.)

A.

Survivability

B.

Auto-answer

C.

CCE Web Admin

D.

Scripting logic

E.

Skill target configuration

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A.

the number of calls the agent has taken

B.

the Weight of the attribute

C.

the agent with the Most Attributes

D.

Longest Available

Which two components must a script be associated with to run? (Choose two.)

A.

CED

B.

Media Routing Domain

C.

Skill Target

D.

Call Type

E.

Dialed Number

How can the Extension Mobility feature be described?

A.

As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

B.

As part of the configuration, both device profiles and phones need to be added to the pg user account.

C.

The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

D.

The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.