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As an employer, you believe it is always a good idea to pay people for their contributions to organizational results. Which of the following plans would likely be the key component of the compensation plan?

A.

indirect pay

B.

base pay

C.

pay for knowledge

D.

performance pay

Which of the following variables offers the most likely explanation for the decrease in popularity of "defined benefit plans" by employers in Canada?

A.

They provided poor returns on pension plan investments, and longevity of employees increased.

B.

Defined benefit plans are simply not popular among employees.

C.

They help organizations plan more accurately; hence, they make it easier to fund these liabilities.

D.

Employers believe defined contribution plans are much more unpredictable from a funding perspective.

Key messages must be aligned with which of the following?

A.

Communication objectives

B.

Sphere of experience

C.

Evaluation methods

D.

Senior management values

Which of the following conditions make it impractical to use output-related pay?

A.

Output is easy to measure.

B.

Output is very stable.

C.

Output cannot be controlled by the individual employee.

D.

Output is easy to price in terms of its value to the employer.

Which of the following best explains why medical and dental coverage can be purchased more cheaply by the employer than the employee?

A.

indexation

B.

economies of scale

C.

utility

D.

dividends

What is one reason for using face-to-face communication?

A.

Allows for employees to access information when they need it

B.

Allows for the target audience to go at their own pace

C.

Provides for real-time interaction and feedback

D.

Provides consistency

Which of the following is an example of mandatory indirect pay?

A.

major health benefits such as medical coverage

B.

registered retirement savings plans (RRSPs) benefits

C.

employee services

D.

workers' compensation benefits

What is a likely indicator that communication has reached the behavioral tier and is influencing employee commitment and action?

A.

A formal communication process is implemented

B.

Employee line of sight is created

C.

Employee feedback is utilized

D.

Technology is being leveraged.

Why is it important to be aware of organizational changes when managing a communication campaign?

A.

Because any significant change will require a new campaign

B.

Because the success of any communication campaign relies upon a lack of change

C.

Because they may result in changes to the campaign, timeline or budget

The circular models for communication reinforce which concept for HR professionals?

A.

Client meetings and work pressures may distract the receiver from interpreting the message.

B.

Communication is a top-down process initiated by external vendors.

C.

Creating key messages is vital to the overall success of communication.

D.

Soliciting and receiving feedback from the receiver is a critical aspect of communication.