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There are two systems in every business application. The first is the system that ___________ business transactions, and the second is the system that _________ the processing of business transactions.

A.

Interfaces, Activities

B.

Combines, Activities

C.

Processes, Controls

D.

Controls, Processing

Quality Assurance activities comes under:

A.

Cost of Quality

B.

Appraisal Costs

C.

Failure Costs

D.

Prevention Costs

The effort required for testing a program to insure it performs its intended function is called:

A.

Correctness

B.

Reliability

C.

Testability

D.

Flexibility

E.

Efficiency

If the input product to a workbench does not meet the entry criteria, it should be accepted to save time and reworked later in the process.

A.

True

B.

False

Which of the following would be measured subjectively to develop a baseline:

A.

Number of people assigned a project

B.

Projects completed on schedule

C.

Understandability of training material

D.

Lines of code

_______________ is a structured, problem-solving technique used to show the relationship between groupings.

A.

Brainstorming

B.

Matrix

C.

Affinity Diagram

D.

Pie Chart

Which tool is used by teams to help create order out of chaos, by categorizing large numbers of ideas?

A.

Nominal Group Technique

B.

Cause and Effect Diagram

C.

Quality Function Deployment

D.

Force field analysis

E.

Affinity Diagram

The unit testing performed by a programmer is an example of:

A.

Quality Assurance

B.

Quality Control

C.

Walkthroughs

D.

Service-Level Agreements

E.

Customer Satisfaction

If a software development contract includes a clause on foreign attachments, which of the following would be considered a foreign attachment?

A.

A software system developed by an organization in another country

B.

An application component developed by a different contractor than the one contracted to build software using that component

C.

The customer's right to discontinue service with the contractor

D.

Having the hardware installed by an individual from a country other than where the software will be operated

Which one of the following is NOT a step for benchmarking to establish a baseline goal?

A.

Develop a clearly defined baseline in your organization

B.

Select a 'process model' for the organization

C.

Identify the organizations you desire to baseline against

D.

Compare baseline calculations

Of the following steps, which step of implementing an IT quality function will be performed continually?

A.

Selecting a Quality Manager

B.

Driving the implementation of the quality environment

C.

Developing a charter

D.

Locating organizationally the IT quality function

What type of software testing is most closely associated with testing after a change has been made to the software or operational software has been changed to maintain the software?

A.

Stress Testing

B.

Thread Testing

C.

Reliability Testing

D.

Regression Testing

E.

Structural Testing

Which is NOT commonly used to develop a baseline?

A.

Customer Surveys

B.

Industry Models

C.

Management Established Criteria

D.

Expected Defect Counts

E.

Benchmarking

Which of the criteria should be followed to select a process model such as CMMI or ISO?

A.

Applicability of the model to the organization’s goals and objectives

B.

Management commitment

C.

Need for baseline assessments

D.

Need for measurable goals and objectives

E.

All of the above

In the context of process maturity, 'check process continuum' moves from:

A.

Literal Controls to Intent Controls

B.

Management Controls to Employee Controls

C.

Intent Controls to Literal Controls

D.

Minimal to Heavy Controls