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On an incident record, where are the fields that appear on the caller lookup select box defined?

A.

The ref_ac_column attribute from the dictionary entry

B.

The Caller lookup field on the [user] table

C.

The ref_contributions attribute on the caller lookup form

D.

The form design of the caller lookup form

Which of these can be defined using step based fulfillment in Catalog Builder? Choose 2 answers

A.

Approvals

B.

Subflow triggers

C.

Notifications

D.

Tasks

E.

Payment processing

A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.

What might be the cause of this?

A.

The Problem Management Best Practice - Madrid - Knowledge integration plugin has not been activated

B.

Tester is not impersonating Problem Coordinator

C.

The customer did not pay the bill for Knowledge management

D.

The sn_known_error_write role is required to see the Create Known Error article link

E.

The requirement was not m the stories

How is granular read and write access for a specific change model defined?

A.

Setting Advanced Security to true and applying user criteria

B.

Configuring ACL's on the Create New landing page

C.

Change properties

D.

Configuring ACL's on the chge_model table

When using the Email Client, what is the difference between an Email Template and a Quick Message?

A.

Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot

B.

Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user

C.

Email Templates are included with ITSM; Quick Messages are new with Machine Learning

D.

Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role

You have just upgraded your instance and have not migrated to multimodal change.

Using the default settings, when you click on Change > Create new, what page displays?

A.

Change Interceptor

B.

Change Form

C.

Change Landing Page

D.

Change Overview

In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

A.

One Change can be submitted for multiple Cls

B.

The Cl Support Group is responsible for change implementations

C.

A CI can be affected by a change, even if it is not the CI being changed

D.

Changes should reference at least one CI

E.

The CI Manager is part of the change approval workflow

Which of these can be associated with a service within the service portfolio taxonomy?

A.

Node layer

B.

Node

C.

Node level

D.

Leaf node

Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

A.

Catalog Items

B.

Record Producers

C.

Content Items

D.

Execution Plans

Which organizational role is responsible for the the overall administrative capabilities of a portfolio?

A.

Service Manager

B.

Portfolio Manager

C.

Portfolio Owner

D.

Service Owner