What are two effective measures of performance for the Problem Management process?
Choose 2 answers
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.
What do you recommend to your customer?
In the Quebec release of Change management, what new architectural features were added?
Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?
Which of the following can leverage user criteria for controling access?
Choose 2 answers
Which field from the configuration item will automatically populate in the Assignment group field of a problem record?
ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change
The Network CAB group record has the Group type: Change
What could you do on the incident form, for the Assignment Group field, to resolve this issue?
Where are the timeframe conditions for sending an SLA breach warning notification defined?
