Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?
On an incident record, where are the fields fiat appear on the caller lookup select box defined?
Which of the following roles has the ability to create and manage user criteria for service catalogs?
Where are the timeframe conditions for sending an SLA breach warning notification defined?
Your customer has built a mature knowledge base, with articles targeted to internal audiences, which are technical. Other articles are written for
end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers. What
feature would you use, to satisfy this requirement?
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change
The Network CAB group record has the Group type: Change
What could you do on the incident form, for the Assignment Group field, to resolve this issue?
Which record type would you use for an Ask a Question form that would generate an Incident?
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?
