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Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?

Choose 2 answers

A.

On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes

B.

Enable system property com snc incident.mcidentjask closure

C.

Edit system property com.snc incident autoclose basedon resolved_at

D.

On Incident Properties, for Autoclose Incident Tasks, select Yes

A Portfolio Manager is primarily concerned with the performance of what hierarchy?

A.

Portfolio Owner, Service Owner, Catalog Manager

B.

Requested Item, Catalog Task, Task SLA

C.

Service Catalog, Catalog Item, Requested Item

D.

Service Portfolio, Service, Service Offering

From a data model perspective which Table is the base class for the configuration management database?

A.

Base Item [cmdb_base_item]

B.

Configuration Item [cmdb_ci]

C.

Base Configuration Item (cmdb)

D.

Asset (asset)

Which property on an order guide will pass variables from one item to another item with equivalent variables?

A.

Cascade Variables

B.

Share Variables

C.

Waterfall Variables

D.

Mirror Variables

Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.

What should you do to satisfy this requirement?

A.

Add a new Policy Input to the Normal Change Approval Policy

B.

Add a new Decision to the Normal Change Approval Policy

C.

Add a new Change Approval Policy

D.

Add a new Decision to the Normal Change Workflow

When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

A.

Sets of Variables

B.

Entitlements

C.

Icons

D.

Flows and Subflows

A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.

What could cause this?

A.

The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated

B.

The article is in draft state but has not been published

C.

The tester is not impersonating an itil user

D.

The user criteria on the knowledge base Is incorrect

Where should an admin go to view all of the search queries entered by users in the knowledge search?

A.

[KD_feedback] table

B.

[kb_view] table

C.

Knowledge queries application

D.

Search logs application

If the Assignment group is empty on an incident record, what happens when an agent that is a member of a single user groups clicks the Assign to me UI action?

A.

The agent is prompted to select the Assignment group

B.

The Assignment group field is populated with agent's user group

C.

The Assignment group field remains empty

D.

An error is displayed indicating the Assignment group field must be populated before executing the Assign to me Ul action

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

A.

itil

B.

task_worker

C.

sc_fulfiller

D.

catalog_fulfiller

E.

fulfiller