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Users with which role can Communicate a workaround or fix? (Choose two.)

A.

itil_admin

B.

problem_coordinator

C.

problem_task_analyst

D.

problem_admin

What baseline Change Flows support the baseline Normal Change model?

A.

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

B.

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

C.

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

D.

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

A.

New. Work: m progress Escalated Communicated

B.

Proposed. Accepted Rejected Cancelled

C.

Proposed Received eCAB Convened Closed

D.

Proposed Accepted Reacted Reopened

Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

A.

Create a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow

B.

Unpublish the baseline Change - Emergency -Authorize flow

C.

Deactivate the baseline Change - Emergency - Authorize flow

D.

Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy

When a user submits a service request from a catalog what actions are triggered based on the flow definition?

Choose 3 answers

A.

Approvals

B.

Notifications

C.

Tasks

D.

Action Specs

E.

Access Controls

Which record type would you use for a Computer request?

A.

Record Producer

B.

Order Guide

C.

Catalog Item

D.

Content Item

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

A.

USM Assignment Lookup Rule

B.

Automatic Assignment for ITSM

C.

Populate Assignment Group based on Cl/SO

D.

Auto-populate ITSM Assignment Groups

Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

A.

Processes

B.

Flows

C.

Procedures

D.

Actions

E.

Scripts

Where is the definition of what is provided, or not provided, for a service defined?

A.

Vendor service agreements

B.

Service scope

C.

Service contracts

D.

Service limitations

How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

A.

Only parent child (service:offering) relationships are automatically created in the CMDB

B.

All CMDB relationships and dependencies are automatically created upon publishing the service and offerings

C.

If the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB

D.

Any required CMDB relationships and dependencies must be created manually