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Which service types can be managed through the scope of Service Portfolio Management?

Choose 2 answers

A.

Business service

B.

Application service

C.

Mobile service

D.

Technical service

What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

A.

% Successful Changes

B.

Count of Completed Changes per Month, by Change Type

C.

% Unauthorized Changes

D.

Count of Completed Changes per Month, by Category

How are Releases related to Changes?

A.

Releases are implemented prior lo Changes

B.

Releases are comprised of one or more Changes

C.

Changes are implemented prior to Releases

D.

Changes are comprised of one or more Release

What baseline Change Flows support the baseline Normal Change model?

A.

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

B.

Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

C.

Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

D.

Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

A new Problem Coordinator accidentally created several problem investigations that need to be deleted.

What role is required to delete a problem record?

A.

problem_admin

B.

problem_coordinator

C.

so_problem_delete

D.

RH_manager

E.

problem_manager

Which platform role can create service portfolios and taxonomy nodes?

A.

portfolio_viewer

B.

portfolio_editor

C.

portfolio_admin

D.

portfolio_manager

In what table are Change records stored?

A.

Change [change_task]

B.

Change Request [rfc]

C.

Change Request [change_request]

D.

Change [change]

E.

Change [task_change]

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

A.

Authorize to Draft. Authorize to Assess. Authorize to Review

B.

Authorize to Implement, Authorize to Assess, Authorize *o Review

C.

Authorize to Canceled, Authorize to New, Authorize to Scheduled

D.

Authorize to Scheduled Authorize to Closed, Authorize to New

After publishing an item via Catalog Builder, the associated update set is set to which state?

A.

New

B.

Complete

C.

In progress

D.

Published

Which of the following roles has the ability to create and manage user criteria for service catalogs?

A.

catalog_criteria_admin

B.

Catalog_admin

C.

itil_admin

D.

caIalog_criteria_manager

E.

catalog_manager