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What are the components of a Flow Action?

A.

Inputs, Processes, Subprocesses, and Outputs

B.

Processes, Subprocess and Action Steps

C.

Inputs, Action Steps and Outputs

D.

Indexes, Processes and Outputs

Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

A.

VIP Flag reference decorator

B.

VIP flag dictionary entry

C.

VIP Flag field style

D.

VIP Flag action script

Where can a change manager define the interval frequency for unauthorized change detection?

A.

The ci.change.unplanned business rule

B.

Event Processing Properties module

C.

Unauthorized Change Properties module

D.

Unauthorized change flow

What are key relationships between Change and Release Management? (Choose three.)

A.

Release management application is required, to use the Change management application

B.

Change includes planning and approvals; Release includes building, testing and execution of changes

C.

A Release can contain one or more Changes

D.

A Change can contain one or more Releases

E.

Change management provides governance, which includes Release management

On the Release record, what are the available options on the Release phase list?

A.

Requirement Gathering, Design, Build, Roll-out, Unit Testing, User Acceptance, Pilot

B.

Scoping, Design, Develop, Deployment, Unit Testing, Integration, Pilot

C.

Analyze, Design, Development, Build, Roll-out, QA, User Acceptance

D.

Requirement Gathering, Design, Development, Build, Deployment, QA, User Acceptance

How are Releases related to Changes?

A.

Releases are implemented prior lo Changes

B.

Releases are comprised of one or more Changes

C.

Changes are implemented prior to Releases

D.

Changes are comprised of one or more Release

Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

A.

Change group

B.

Support group

C.

Managed

D.

Approval group

Which of the following are defined for a given change model?

Choose 3 answers

A.

State transition conditions

B.

State model

C.

State transitions

D.

Phase model

E.

Phase transitions

Your customer wants a catalog to contain two items:

1. A request with 1 approval and 2 fulfillment tasks

2. A link to a knowledge article

What type of item would you use to satisfy the requirement for the Construction request?

A.

Catalog Item

B.

Content Item

C.

Record Producer

D.

Order Guide

What optional Incident table is extended from the Task table?

A.

Incident Task [Incident_ask]

B.

Child Incident [incident_child]

C.

Major Incident [major_incident]

D.

Parent Incident [incident_parent]