A new problem manager wants to know how in create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?
Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.
What should you do to satisfy this requirement?
