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What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?

A.

75

B.

100

C.

50

D.

25

Location, skills, and availability are used to determine what?

A.

The best field agent for a task

B.

Customer preferred technicians

C.

Work order qualification

D.

Agent schedules

Where can dispatchers view real-time locations of agents?

A.

Agent map

B.

My task map

C.

Manager map

D.

Dispatch map

When using territory management, what can field service admins assign to an individual or group?

A.

Skills

B.

Parts

C.

Routes

D.

Locations

What can customers use on the service portal to view and select available service windows?

A.

Genius bar

B Request catalog

B.

Appointment booking

C.

Agent calendar