Free Practice Questions for ServiceNow CAD Exam

The ServiceNow platform is designed to create applications that use forms, workflow, and reporting to solve business problems. Forms are used to interact with data stored in tables, workflow is used to automate and orchestrate processes, and reporting is used to visualize and analyze data. The platform does not require low-level programming libraries or multimedia features, as it provides standard tools and technologies for application development.

References = ServiceNow Certified Application Developer Exam Specification, Application Development Platform – ServiceNow

Enabling “Allow access to this table via web services” allows authenticated users with proper roles to access this table via REST/SOAP APIs.

From Development Handbook 4.0.4, p. 191:

"This setting allows web service access to a table, but still requires that users have appropriate roles and permissions through ACLs."

Thus, access isn’t automatic — proper access controls still apply.

The Application Repository is a central location for storing, managing, and distributing custom applications developed on the Now Platform.

From Developer Site > App Repo:

“The ServiceNow Application Repository stores custom applications and enables developers to distribute applications across multiple instances in their organization.”

Update sets are designed to capture configuration changes while an update set is In progress. Marking an update set Complete is a control point that indicates you are done collecting changes into that set, typically because it is ready to be moved, reviewed, or committed. After completion, the expected and documented practice is to create a new update set for any additional work. This preserves the integrity of the completed set as a stable package of changes and supports clean promotion, troubleshooting, and rollback planning. Deleting the completed update set is not the recommended workflow and can result in losing the historical packaging of captured updates. Modifying a completed update set directly is also not the standard approach because completion is used to prevent accidental addition of further changes and to keep the set consistent for migration. “Reverting to In progress” is not the normal supported lifecycle step for a completed update set in the context of adding more changes. Therefore, the correct approach is to start a new update set and continue development there, keeping the completed set unchanged.

In ServiceNow, to create a module that directs users to a Record Producer (a simplified form for creating records), you should use the "URL (from Arguments)" Link Type. This configuration allows you to specify a direct link to the Record Producer.

Steps to Configure:

Navigate to Module Creation:

Go to the Application Menu where you want to add the module.

Click on "Edit Application Menu" and then "New Module."

Set Link Type:

In the module's configuration, set the Link Type to "URL (from Arguments)."

Define the URL:

In the Arguments field, provide the URL to the Record Producer. The URL typically follows this pattern:

arduino

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servicenow_instance_url/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=record_producer_sys_id

Replace servicenow_instance_url with your instance's URL and record_producer_sys_id with the sys_id of the Record Producer.

Explanation of Other Options:

HTML (from Arguments): Used to display custom HTML content. Not suitable for linking directly to Record Producers.

Content Page: Used to display predefined content pages within ServiceNow. Not applicable for direct Record Producer links.

Script (from Arguments): Allows execution of a script to determine the module's behavior. This is more complex and unnecessary for simply linking to a Record Producer.

In ServiceNow, Modules are navigation elements that provide access to various parts of the platform, such as forms, lists, reports, or other application components. They are organized within Application Menus to create a structured and intuitive navigation hierarchy.

Key characteristics of Modules:

Part of Application Menus: Every module is contained within an application menu. This organization helps users navigate to different areas of the platform efficiently. For instance, the "Incident" application menu may contain modules like "Create New" or "All Incidents."

Functionality: Modules can open various elements, including forms, lists, reports, or URLs. This flexibility allows modules to direct users to specific records, filtered lists, or external resources.

Association with Tables: While many modules are associated with specific tables (e.g., a module that displays a list of incidents is associated with the "Incident" table), it's not a strict requirement. Some modules may link to external URLs or perform actions not directly tied to a table.

Access Control: Access to modules is controlled through roles. Administrators can define which user roles have visibility and access to specific modules, ensuring that users only see modules relevant to their responsibilities.

For example, a module named "Active Incidents" under the "Incident" application menu might display a list of all active incident records. Access to this module can be restricted to users with the "itil" role, ensuring that only authorized personnel can view active incidents.

An example of when an application might not use a Scheduled Script Execution (Scheduled Job) is when the application needs to run a client-side script at the same time every day. A Scheduled Script Execution is a server-side script that runs on a specified schedule and performs some action on the server or database. A client-side script runs on the user’s browser and cannot be scheduled by ServiceNow. The other options are examples of when an application might use a Scheduled Script Execution, such as sending email reminders, running a clean up script, or querying the database for unassigned records. Reference: Scheduled Script Execution, Client scripts