Free Practice Questions for ServiceNow CAD Exam

In ServiceNow, a Record Producer is a specific type of catalog item that enables users to create task-based records through a simplified interface.

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To create a module that directs users to a Record Producer UI:

Link Type Selection: Choose "URL (from Arguments:)" as the Link Type. This option allows you to specify a direct URL, enabling the module to open the desired Record Producer interface.

URL Configuration: In the "Arguments" field, input the URL that points directly to the Record Producer. This URL typically follows the format:

/record_producer.do?sys_id=

Replace with the actual sys_id of the Record Producer you intend to open.

By configuring the module this way, users accessing it will be presented with the Record Producer's user-friendly interface, facilitating the creation of new records without navigating through the standard form UI.

"Add instructional text and other design elements to your forms by using form annotations in Form Builder." https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/form-builder/task/create-form-annotations.html

Scheduled Script Executions (formerly known as Scheduled Jobs) are used to run server-side logic at specific intervals, such as querying or updating records automatically. Option B describes a valid server-side scheduled use case.

From ServiceNow Docs (https://developer.servicenow.com/ ):

“Scheduled Script Executions allow you to define JavaScript logic that runs on a schedule to automate tasks such as checking data integrity, generating reports, or reassigning records.”

Client-side logic like in options A, C, and D must use Client Scripts or UI Policies, not Scheduled Jobs.

 Extending an existing table such as the Task table when creating a new application has several benefits, such as:

You can repurpose existing fields by simply changing the label. For example, you can change the Short description field to Summary or Title for your new table.

You can use existing fields with no modifications. For example, you can use the Assigned to, Priority, and State fields for your new table without changing anything.

Existing logic from the parent table will be automatically applied to the new table. For example, you can inherit the Business Rules, Client Scripts, and UI Policies from the Task table for your new table.

The only option that is not true is d) All of the parent table records are copied to the new table. Extending a table does not copy any records from the parent table to the new table. It only creates a new table that inherits the fields and logic from the parent table.

Debugging client-side scripts in ServiceNow involves utilizing tools and methods that operate within the user's browser environment, as client-side scripts execute there.

A. gs.addErrorMessage(): This function is used in server-side scripts to add error messages to the session and is not applicable for client-side debugging.

B. g_form.addInfoMessage(): This client-side function displays informational messages to the user on the form. While primarily used for user communication, it can aid in debugging by confirming the execution of certain script sections.

C. jslog(): This function logs messages to the JavaScript log, which can be viewed using browser developer tools. It's a valuable tool for debugging client-side scripts by providing runtime information.

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D. gs.log(): This function logs messages on the server side and is not available in client-side scripting.

Additionally, developers can use the debugger; statement within their client-side scripts. When the browser's developer tools are open, encountering this statement will pause script execution, allowing for step-by-step inspection.

A possible reason to build a custom app is to fulfill a specific use case on internal processes. For example, you may want to digitize a manual process that is not covered by an existing ServiceNow solution, such as managing inventory, tracking expenses, or scheduling events. Building a custom app on the Now Platform can help you automate workflows, improve data quality, and provide better user experiences. The other options are not valid reasons to build a custom app. To avoid using a code repository like GitHub or GitLab is not a reason to build a custom app, as you can still use source control integration with your custom app development. To create a custom integration for a 3rd party system is not a reason to build a custom app, as you can use integration tools such as IntegrationHub or REST APIs to connect with external systems without creating an app. To replace ServiceNow base tables is not a reason to build a custom app, as it is not recommended to modify or delete base tables that are essential for ServiceNow functionality. Reference: Build Custom Apps in ServiceNow – eBook

In ServiceNow, the GlideSystem (gs) object provides several methods for logging messages in server-side scripts. In a privately-scoped application, the following methods are commonly used:

A. gs.log(): This method logs a message to the system log (syslog table). It is a general-purpose logging method that allows developers to record informational messages.

E. gs.info(): This method logs informational messages to the system log. It is functionally similar to gs.log() but is specifically intended for informational messages.

The other options are not standard methods provided by the GlideSystem object:

B. gs.error(): This method does not exist in the GlideSystem API.

C. gs.debug(): This method does not exist in the GlideSystem API.

D. gs.logError(): This method does not exist in the GlideSystem API.

For more detailed information, refer to the official ServiceNow documentation on the GlideSystem API.