Free Practice Questions for Salesforce Salesforce-Certified-Administrator Exam

To share report folders with different groups of users with different levels of access, an administrator can use folder sharing settings under setup. Folder sharing settings allow administrators to share report folders with public groups, roles, roles and subordinates, territories, or portal roles with view or edit access. In this case, the administrator can share the Helpdesk folder with Support Agents with view access so they can run Helpdesk reports but not edit them; and share the R&D folder with Support Managers with edit access so they can view and edit R&D reports. References:https://help.salesforce.com/s/articleView?id=sf. reports_builder_folders_sharing.htm&type=5

The equals operator is an operator that compares two values and returns true if they are equal or false if they are not equal; it can be used in decision elements in flow builder to check if two values match certain criteria. The {!$GlobalConstant.True} value is a global constant value that represents true in flow builder; it can be used in decision elements in flow builder as one of the values being compared. Using equals operator and {!$GlobalConstant.True} as valuecan help Cloud Kicks update screen flow so that if checkbox field High Value Customer is set true first screen is skipped by using equals operator compare High Value Customer field value with {!$GlobalConstant.True} value in decision element output connector conditions; if condition is met first screen is skipped else first screen is shown. Using equals operator “High Value Customer” as value contains operator {!$GlobalConstant.False} as value contains operator “High Value Customer” as value are not valid options for updating screen flow skip first screen if checkbox field High Value Customer is set true because they either use wrong values wrong operators compare checkbox field values. References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_ope rators.htm&type=5https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_decision.htm&type=5

Formula fields are types of fields that calculate a value based on an expression or formula that references other fields or constants. Formula fields prevent administrators from changing their field type once they are created because they may be referenced by other functionalities such as reports, validation rules, workflow rules, etc., that depend on their data type and value. If a formula field is referenced by other functionalities, then changing itsfield type may cause errors or unexpected results. References:https://help.salesforce.com/s/articleView?id=sf.fields_about_formulas.htm &type=5

Support processes allow you to define different status values for differentrecord types on cases.

References: https://help.salesforce.com/s/articleView?id=sf.customize_support_process.htm &type=5