Free Practice Questions for Salesforce Salesforce-Certified-Administrator Exam

Escalation rules allow you to escalate cases based on certain criteria, such as time orpriority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.

References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm &type=5

Validation rules allow you to enforce data quality by preventing users from saving records that do not meet certain criteria.

References: https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm &type=5

To track all cases that reference the new product and give read/write access to the product’s two lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users. The criteria-based sharing rule will grant read/write access to the queue members for cases that match the same criteria. References: https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.sharing_criteria.htm &type=5

Acriteria-based sharing rule is a tool that allows administrators to share records with certain users based on field values rather than ownership. For example, a criteria-based sharing rule can share all opportunities with a cross-sell opportunity type with a specific group of users. A public group is a collection of individual users, roles, roles and subordinates, or other groups that can be used to simplify sharing settings and other processes. In this case, the administrator can add the subject matter experts to a public group and give them access to records with a criteria-based sharing rule that matches the cross-sell opportunity type. References: https://help.salesforce.com/s/articleView?id=sf.sharing_criteria_rules.htm &type=5https://help.salesfo rce.com/s/articleView?id=sf.public_groups.htm&type=5

The Opportunity Stage Duration report is a standard report that shows how long opportunities spend in each stage before they are closed. It can be used to measure the average stage duration for all closed opportunities by grouping and summarizing the data by stage name and duration fields. Using process builder to capture the daily average on each opportunity is not feasible because it would require creating multiple fields and formulas on the opportunity object and updating them every day. Adding formula fields to track stages on each opportunity is also not practical because it would require creating multiple fields and formulas on the opportunity object and maintaining them every time a stage changes. Refreshing weekly reporting snapshots for closed opportunities is not necessary because the report can run on real-time data without snapshots. References:https://help.sales force.com/s/articleView?id=sf.reports_opportunity_stage_duration_report.htm&type=5

Get Records is a flow element that allows you to retrieve one or more records from an object that meet certainconditions and store them in a collection variable or a record variable for use later in the flow. You can also choose which fields from those records you want to store in variables. References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_data_getrecords.htm &type=5

Big Deal Alerts are notifications that are sent to users when an opportunity reaches a certain amount, probability, or stage. They can be configured by administrators to alert sales reps or managers when they have a high likelihood of winning a big deal. Key Deals are a feature of Einstein Opportunity Scoring that shows the top opportunities based on their score and stage, but they do not send notifications. Activity Timeline is a component of Lightning Experience that shows the past and upcoming activities related to a record, but it does not notify users of big deals. Performance chart is a type of report chart that shows how well users or teams are performing against their goals, but it does not alert users of big deals. References:https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal.htm &type=5

Flow Builder allows you to create an automatedbusiness process that can update records based on certain criteria. You can use a scheduled flow to run once a week and count the number of open cases related to an account.

References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled_start.htm &type=5

To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or hierarchy. References:https://help.salesforce.com/s/articleView?id=sf .campaigns_parent.htm&type=5

Native debug feature is atool that can be used to identify the problem with the new flow. Native debug feature allows users to test a flow by running it with different input values and inspecting the output values at each element. Users can also see error messages and warnings that indicate where the flow failed or might fail. References:https://help.salesforce.com/s/articleView?id=sf .flow_debug.htm&type=5