Free Practice Questions for Salesforce Salesforce-Certified-Administrator Exam

There are two possible reasons why users are unable to access a report based on a custom report type created by an administrator. One is that the custom report type is in development mode, which means that it is not deployed and available for use by other users except for administrators and users with manage custom report types permission. The other is that the report is saved in a private folder, which means that it is visible only to its owner and not shared with other users or groups. References: https://hel p.salesforce.com/s/articleView?id=sf.reports_builder_custom_report_types.htm&type=5https://help.salesforce.com/s/articleView?id=sf.reports_builder_folders. htm&type=5

A permission set group is a collection of permission sets that can be assigned to users as one unit; it simplifies permission management by reducing the number of permission assignments needed for users who require multiple permission sets. A permission set is a collection of settings and permissions that give users access to various tools and functions in Salesforce; it can be used to extend users’ access beyond their profile without changing their profile. Creating permission sets and assigning permission set groups can help Cloud Kicks give access tonew custom object with custom fields to more than one user by creating permission sets that include access to new custom object with custom fields and assigning permission set groups that contain those permission sets to users who need them. Adding users to manual sharing list or editing organization-wide defaults are not options for giving access to new custom object with custom fields to more than one user; they either do not apply to custom objects or do not grant object-level access. References: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5https://help.salesforce.com/s/articleView?id=sf.perm_set_groups_overview.htm &type=5

Data Export Wizard allows administrators to export data from Salesforce in CSV files. It can be used to exportdata for backup purposes or to analyze data in external tools. Data Import Wizard is used to import data into Salesforce, not export. Data Loader is a desktop tool that can also export data, but it is more complex and requires installation. Report Builderis used to create reports in Salesforce, not export data. References:https://help.salesforce.com/s/articleView?id=sf.data_export.htm &type=5

Process Builder is an automation tool that allows you to create processes that perform actions based on criteria that you specify. You can use Process Builder to update fields on related records when a record is created or updated. To meet the requirement of updating the parent object Referral when the Referral Date field is updated on the custom object Referral Source, you need to create a process that triggers when a Referral Source record is updated, checks if the Referral Date field has changed,and updates the Referral Date field on the related Referral record. References:https://help.sa lesforce.com/s/articleView?id=sf.process_overview.htm&type=5

Einstein Opportunity Scoring is a feature that helps sales reps prioritize and close more deals by assigning each opportunity a score from1 to 99 based on how likely it is to be won. The score is calculated using artificial intelligence and machine learning based on historical data and patterns from similaropportunities. Sales reps can use the score to focus on high-value opportunities andtake actions to improve low-scoring ones. References:https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm &type=5

QUESTIONNO: 170

The administrator for AW Computing is working with a user who is having trouble logging

in to salesforce.

What should the administrator do to identify why the user is unable to login?

A. Review the Security token.

B. Review the password history.

C. Review the Password policies.

D. Review the Login history

Answer: D

The login history is a tool that allows administrators and users to view information about recent login attempts, such as date, time, status, source IP address, browser type, platform,application, and login type. Administrators can use this tool to identify why a user is unable to login to Salesforce by checking for any failed login attempts and their corresponding error messages or reasons. References:https://help.salesforce.com/s/articl eView?id=sf.monitoring_login_history.htm&type=5

 Discount is not a standard field on the Opportunity object, so you need to create a custom field to capture the discount amount or percentage foreach opportunity. To set up an approval process where opportunity discounts over 30% need to be approved by the VP of sales, and any discounts above 10% need to be approved by the user’s manager, you need to configure two separate approval processes with different entry criteria based on the discount field value and different approvers based on their roles. References:https://help.salesforce.com/s/articleV iew?id=sf.approvals_getting_started.htm&type=5

To require users to choose a specific search engine from a picklist when lead source is “Search Engine”, and hide it otherwise, the administrator shouldcreate a picklist for specific search engine on the same screen as lead source, and set conditional visibility so that it is only shown when lead source is “Search Engine”. This will make sure that users see only relevant fields based on their input. A decision element will create an extra screen that may disrupt user experience. An assignment element will not affect field visibility. A validation rule will not hide fields but only show errors when values are invalid. References: https://help.salesforce.com /s/articleView?id=sf.flow_ref_elements_screen_components_picklist.htm&type=5https://help.salesforce.com/s/articleView?id =sf.flow_ref_elements_screen_components_conditional_visibility.htm&type=5

Record types and sales processes allow you to have differentpage layouts, fields, required fields, and picklist values for different types of opportunities.

References: https://www.salesforceben.com/salesforce-record-types/ https://trailhead.salesforce.com/content/learn/projects/create-an-opportunity-record-type-for-npsp/create-and-manage-stages-and-sales-processes

Component visibility allows you to restrict the visibility of a related list based on a permission set.

References: https://help.salesforce.com/s/articleView?id=sf.dynamic_forms_component_visibility.htm &type=5

Multi factor authentication (MFA) is a security feature that requires users to verify theiridentity using two or more factors when they log in to Salesforce. It can help prevent unauthorized access to Salesforce by adding an extra layer of protection beyond username and password. Enabling MFA can be done by administrators in the security settings or by users in their personal settings. Disabling TLS requirements for sessions, customizing organization wide defaults, or enabling caching and autocomplete on login page are not actions that would prevent unauthorized access to Salesforce; in fact, they may reduce security or have no effect on security at all. References:https://help.salesforce.com/s/articleView?id=sf.security_mfa.htm &type=5