Free Practice Questions for Salesforce Health-Cloud-Accredited-Professional Exam

The Actionable Relationship Center (ARC) in Salesforce Health Cloud provides a 360-degree view of complex associations between patients, their personal relationships, healthcare practitioners, and organizations. It visually represents these relationships in an interactive graph, helping care coordinators understand and manage these connections effectively.

Key Features of ARC:

Relationship Visualization: Displays all relevant relationships for a patient, including family members, caregivers, and healthcare providers.

Interactive Interface: Users can click on entities to view detailed information and take actions like assigning tasks or sending messages.

Customization: Supports the addition of custom relationship types tailored to the organization’s needs.

Why Other Options Are Incorrect:

Care Team: Focuses on defining and managing members of the care team but does not provide a visual representation of all relationships.

Enhanced Timeline: Tracks patient interactions chronologically but does not map relationships.

Patient Card: Displays patient-specific information but lacks relationship visualization capabilities.

When onboarding a new business unit to Health Cloud while protecting sensitive data for the existing Service Cloud users, adjusting Organization-Wide Defaults (OWD) is critical.

Health Details to Controlled by Parent or Private:

Ensures that only users with appropriate access to parent records (e.g., Person Accounts or Cases) can view sensitive health-related information.

Person Accounts to Private:

Restricts visibility of patient data at the account level, limiting access to users within the appropriate Health Cloud business unit.

Related Clinical Objects to Controlled by Parent or Private:

Applies restricted access to clinical objects like care plans, conditions, and encounters to ensure that PHI is not accessible to Service Cloud users.

B. Account and Contract to Private: Relevant for managing non-healthcare data but not directly tied to PHI protection.

D. Contact to Controlled by Parent: While this helps manage access to contact data, it does not address broader clinical objects or PHI.

Salesforce Health Cloud provides a robust data model for tracking insurance details and plans, aligning with healthcare industry standards. The specified objects—Payer, Plan Offering, Coverage Benefit, and Member Plan—allow the company to model insurance-related data effectively.

Key Objects:

Payer: Represents the payer organizations (insurance providers) offering health plans.

Plan Offering: Defines the various insurance plans offered by a payer organization.

Coverage Benefit: Details the benefits available under a specific plan, such as covered services and limitations.

Member Plan: Tracks individual patient enrollment details in a specific insurance plan, including policy numbers, start/end dates, and other specific data.

This combination of objects ensures all requirements are met:

Tracking payer organizations via the Payer object.

Managing plans offered by each payer through Plan Offering.

Defining standard benefits under a plan via Coverage Benefit.

Linking a patient to their specific plan and details through Member Plan.

Why Other Options Are Incorrect:

Option A, B, D: These combinations include objects like Purchaser or Plan Benefit, which are not standard objects for insurance tracking in Health Cloud. The provided data model specifically supports the objects in Option C.

To enhance the user experience for call center agents in Salesforce Health Cloud, particularly on patient records, implementing specific components from the Contact Center for Health Cloud is essential.

1. Timeline:

The Timeline component provides a chronological view of all interactions and events related to a patient. This includes appointments, communications, and care activities. By presenting this information in a consolidated timeline, agents gain a comprehensive understanding of the patient's history, enabling informed and personalized interactions.

Salesforce

2. Member Plan FlexCard:

The Member Plan FlexCard displays essential details about a patient's insurance plan, such as coverage information, benefits, and eligibility. This readily accessible information allows agents to address patient inquiries regarding their insurance without navigating through multiple systems, thereby improving efficiency and service quality.

Salesforce

3. Record Alerts:

Record Alerts notify agents of critical changes or important information related to a patient's record. These alerts can be configured to highlight updates such as changes in contact information, care plans, or new health concerns. By receiving timely alerts, agents can proactively address issues and provide up-to-date information to patients.

Salesforce

Implementing these components ensures that call center agents have a holistic view of patient information, can promptly respond to changes, and access insurance details efficiently. This integrated approach enhances patient engagement, satisfaction, and overall care coordination.

When the default appointment management solutions in Salesforce Health Cloud are not viable, leveraging a prebuilt package from an Independent Software Vendor (ISV) is the most robust and efficient solution. These packages are designed to integrate seamlessly with Health Cloud, offering advanced features that meet specific requirements like external appointment scheduling.

Why ISV Packages Are Recommended:

Purpose-Built: Designed for healthcare providers, these packages address appointment management complexities out of the box.

Seamless Integration: Built on Salesforce, these solutions are easily customizable and work with existing Health Cloud features.

Scalability: Offers long-term adaptability for growing healthcare organizations.

Why Other Options Are Incorrect:

Apex Class and Intelligent Appointment Management: Requires custom development, which can be costly and time-consuming.

EHR Routing System: External EHR systems often require complex integrations and may not align with Health Cloud workflows.

Custom FHIR Adapter: FHIR Adapters are typically used for clinical data exchange, not appointment management.

Tracking socioeconomic and cultural barriers that could hinder a patient's progress requires Salesforce Health Cloud’s Social Determinants of Health (SDoH) capability.

Comprehensive Patient View:

Captures data on factors like income, education, housing, and transportation that influence health outcomes.

Risk Identification:

Identifies potential barriers and integrates them into care plans, enabling proactive intervention.

Care Coordination:

Helps care teams design support services and interventions tailored to individual patient needs.

B. Clinical Barriers: While useful, this focuses on clinical obstacles rather than broader socioeconomic factors.

C. Utilization Management: Centers on managing care authorizations, not patient barriers.

D. Care Blockers: Not a formal Health Cloud capability; overlaps conceptually with SDoH.

Salesforce Shield provides the necessary tools to meet the compliance requirements of encryption at rest, activity notifications, and extensive field tracking. Below are the key considerations and practices:

Enable Salesforce Shield:

Platform Encryption: Encrypt sensitive data at rest to comply with regulations such as HIPAA and GDPR.

Field Audit Trail: Tracks changes to data, offering up to 10 years of historical data retention for auditing purposes.

Event Monitoring: Monitors user activities such as logins, data exports, and API calls to detect and respond to potential security threats.

Configure Data Classification:

Assign data sensitivity levels to fields (e.g., "Confidential," "Restricted") to help manage compliance requirements.

Use Event Monitoring:

Tracks user actions and system usage to ensure transparency and accountability, which is essential for audits.

Why Other Options Are Incorrect:

A: Security Health Check and Data Loss Prevention policies are useful but do not address encryption or comprehensive compliance tracking.

B: Two-factor authentication enhances security but does not address monitoring or extensive field tracking.

D: Role hierarchy and IP restrictions control access but do not address encryption, tracking, or activity monitoring.