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Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

A.

Give the Minimize Travel Service Objective the highest weight.

B.

Remove the ASAP Service Objective.

C.

Remove the Match Location Work Rule.

D.

Add the Maximum Travel From Home Work Rule.

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

A.

Utilize a standard Price Book specific to each country.

B.

Utilize the standard Price Book with pricing rules applied.

C.

Utilize a custom Price Book specific to each country.

Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

A.

Set up Service Locations, Set up Location Skills, Define Work Types

B.

Define Work Types, Define Work Order Status, Set up Resource Skills

C.

Define Skills, Set up Skill Requirements, and Set up Resources Skills

D.

Set up Skill Requirements, Define Work Types, Set up Routing Rules.

Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

A.

Service Territories

B.

Geotracking

C.

Territory Management

D.

Location Management

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

A.

Utilize Standard Global Service Price Book Entries.

B.

Utilize multiple country-specific Price Books.

C.

Utilize country-specific Price Book Entries.

D.

Utilize the standard Salesforce Price Book.

Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

A.

First time fix rate: The percentage of on-site service requests resolved on the first visit.

B.

Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

C.

Average time to repair: The average time required to repair or install as asset.

D.

Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

A.

Open a Case and inform Customer of weekend service pricing.

B.

Open a Case and send email with new Service Offerings.

C.

Open a Case and a renewal Opportunity for the Sales team.

D.

Open a Case and create a Work Order for the Dispatch Team.

Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

A.

Add the Work Order Quick Action on the Case.

B.

Use Work Types to achieve pre-defined templates.

C.

Add the Work Order Quick Action on the Account.

D.

Use Record Types to achieve pre-defined templates.

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

A.

Utilize Schedules Jobs from the Field Service Admin app.

B.

Enable Notifications in Field Service Settings.

C.

Utilize Triggers to send emails to relevant users.

D.

Enable Push Notifications in the Service Console app.

A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

A.

Build a report to view Products Consumed on Work Order Line Items.

B.

Build a report using the Service Appointment Inventory module.

C.

Build a report to view Products Consumed on Work Orders.

D.

Build a report using the Work Order inventory module.

E.

Build a report to view Inventory Transactions.