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Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.

Which two actions should the Solution Architect take to accurately capture these requirements'

Choose 2 answers

A.

Set up DevOps processes and environments in preparation for the discovery workshops.

B.

Design the solution and hand it off to the delivery team to start to build and test it.

C.

Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.

D.

Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.

A company wants to use the Salesforce Platform for their needs. They need a marketing solution, an online ordering platform, and a b solution for service agents, The goal of the company is to provide end-to-end support for their customers.

What is an example of a deliverable that the Solution Architect should provide to make sure the company understands the solution that is needed?

A.

Technical Design Specification showing the data mapping/model and systems integration

B.

Final design document for storefront pages and service agent experience

C.

Email templates and copy for suggested marketing emails

D.

Organization chart of the company completed by the Solution Architect

A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.

Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?

Choose 2 answers

A.

Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.

B.

Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.

C.

Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.

D.

Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.

Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a

service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.

What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

A.

Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact

B.

Check the field-level security for nationalParks is set to read only

C.

Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce

D.

Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API

A retail company that sell fitness products Is implementing Service Cloud, B2C Commerce, and Marketing Cloud, In order to provide their customers with personalized recommendations, they are capturing and storing certain PII and health information. In order to adhers to compliance and regulations, they need to ensure shared data is encrypted across all platforms.

What features should a Solution Architect recommend to accomplish this?

A.

Use Shield platform Encryption to encrypt data in Service Cloud, Enable Encrypted Data Sanding (EDS) in Marketing Cloud, and use B2C Commerce’s crypto API.

B.

Platform Encryption to encrypt data in Service Cloud, Marketing Cloud, and B2C Commerce.

C.

Use Shield platform Encryption to encrypt data in Service Cloud and B2 Commerce. Data in Marketing Cloud is encrypted by default.

D.

Use Shield Platform Encryption to encrypt data in Service Cloud, enable encryption at rest in Marketing Cloud, and enable encryption at rest in B2C Commerce.