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Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

A.

Geolocation

B.

Geofence

C.

Custom address

D.

External lookup

Currently, when support reps at Ursa Major Solar close a case, they manually send an email notification to the customer. The support manager would like to automate this process, as too many reps are forgetting this step.

Which two settings should the administrator use to meet this request? (Choose 2)

A.

Auto-response rule step set for status of closed

B.

Notify Contact checkbox on close page layout

C.

Case Close Template in the Support Settings

D.

Add the Knowledge component to the closed layout

Which tool should an administrator use to review recent configuration changes made in their org?

A.

Critical Updates

B.

Debug logs

C.

Setup Audit Trail

D.

Field History Tracking

The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

A.

Filter by a single shipment record type in the list view.

B.

Include the Shipments tab on the app's navigation bar.

C.

Split views are only available on standard objects.

D.

Add the Manage List Views permission for support users.

The administrator at DreamHouse Realty added an email quick action to the Case page layout

and is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

A.

Email Notifications

B.

Email-to-Case

C.

Email Alerts

D.

Email Templates