What tools or Design Thinking techniques do you use during the scoping phase? Note: There are 2 correct answers to this question.
The reframing technique
Value maps.
Low-fidelity prototyping
Customer journey map
The Answer Is:
A, BExplanation:
The scoping phase is a critical step in the Design Thinking process, where the team defines and refines the challenge to ensure it is well-understood and actionable. Here’s why the correct answers are A and B:
Why this is correct:Reframing is a powerful tool used during the scoping phase to restate the problem in a way that opens up new possibilities for innovation. By reframing the challenge, teams can shift their perspective and uncover hidden opportunities or constraints. This ensures the challenge is framed in a user-centric and actionable manner.
If there is a thought leader or analyst available, during which phase will they be most valuable? Note; There is 1 correct answer to this question.
Prototyping
Research
Implementation
Ideation.
The Answer Is:
BExplanation:
Thought leaders and analysts provide valuable expertise and insights that can significantly enhance the Design Thinking process. Their contributions are most impactful during theresearch phase, where their knowledge helps frame the problem and guide data collection. Below is a detailed explanation:
Definition:The research phase involves gathering data to understand the problem space, user needs, and context.
Why thought leaders are valuable here:
Thought leaders and analysts bring deep domain expertise and industry knowledge, helping to identify trends, patterns, and emerging challenges.
Their insights can inform the development of research questions, guide fieldwork, and validate findings.
SAP Design Thinking methodology highlights the importance of leveraging expert input during research to ensure a comprehensive understanding of the problem.
What is the correct approach for storytelling? Note: There is 1 correct answer to this question.
1. Each team member filters their interview answers and shares their answers
2. Everyone votes on the best answer.
1. Each team member shares their notes and other team members capture data points.
2. Everyone clusters the data points.
1. Each team member shares their opinions on the interviewee
2. Everyone clusters the sticky notes
1. Each team member shares their interview findings
2. The team transforms the findings into persona descriptions.
The Answer Is:
DExplanation:
Storytelling is a powerful tool in Design Thinking for synthesizing user research and creating shared understanding within the team. The correct approach involves transforming raw data into actionable insights and personas.
**Option A: 1. Each team member filters their interview answers and shares their answers
Everyone votes on the best answer.**This is incorrect. Voting on "best answers" is not part of the storytelling process. The focus should be on synthesizing findings, not selecting favorites.
**Option B: 1. Each team member shares their notes and other team members capture data points.
Everyone clusters the data points.**This is incorrect. While clustering data points is part of synthesis, it does not fully capture the storytelling process. Storytelling involves transforming findings into narratives or personas.
**Option C: 1. Each team member shares their opinions on the interviewee
Everyone clusters the sticky notes.**This is incorrect. Sharing opinions rather than factual findings introduces bias and detracts from the goal of objective storytelling.
**Option D: 1. Each team member shares their interview findings
The team transforms the findings into persona descriptions.**This is correct. Storytelling involves sharing detailed findings from interviews and synthesizing them into persona descriptions. Personas help humanize the data and make it actionable for ideation.
What are important coaching tips for Design Thinking coaches? Note: There are 3 correct answers to this question.
Understand the power of group dynamics
Set the tone.
Infuse positive emotions
Actively participate in content related discussions
Ensure seriousness
The Answer Is:
A, B, CExplanation:
Design Thinking coaches play a critical role in facilitating collaboration, creativity, and innovation within the team. Below is a detailed explanation of the correct answers:
Definition:Group dynamics refer to the interactions, relationships, and behaviors within the team that influence collaboration and productivity.
Why it’s important:
A coach who understands group dynamics can manage conflicts, encourage participation, and maintain a positive atmosphere.
SAP Design Thinking methodology emphasizes the importance of fostering effective teamwork to achieve successful outcomes.
