Free Practice Questions for SAP C_THINK1_02 Exam

An insight in Design Thinking refers to a profound understanding derived from analyzing observations and data gathered during the Empathy phase. Insights go beyond surface-level observations to reveal underlying truths about user behaviors, motivations, and needs.

Option A: The understanding of tasks and process steps described by usersWhile understanding tasks and process steps is important, it represents surface-level information rather than an insight. Insights delve deeper into why users perform certain actions or experience specific challenges.

Option B: The understanding of the pain point a user hasIdentifying pain points is part of the Empathy phase, but it is not the full definition of an insight. An insight explains the root cause behind the pain point, offering a deeper understanding.

Option C: The understanding of the user's key needsUnderstanding user needs is foundational, but an insight provides a more nuanced perspective that connects needs to broader patterns or underlying motivations.

Option D: The understanding of the true nature of somethingThis is the correct answer because an insight captures the essence of what has been observed, revealing the "why" behind user behaviors or challenges. Insights are transformative and often lead to innovative solutions by uncovering hidden truths.

Thesynthesis phaseis where raw data from the discovery phase is analyzed and transformed into actionable insights. This phase involves both divergent and convergent thinking to organize information and identify patterns. Below is a detailed explanation of the correct answers:

Definition:Deriving insights involves analyzing data to uncover patterns, themes, and opportunities for innovation.

Why it’s performed during synthesis:

Insights form the basis for defining the design challenge and guiding subsequent phases.

SAP Design Thinking methodology emphasizes the importance of synthesizing data to move from observations to actionable conclusions.

The ideation phase in SAP Design Thinking is centered on generating a wide range of creative ideas and possibilities. Here’s why the correct answer is D:

Creating choices (D):Ideation is about divergent thinking—exploring as many ideas as possible without judgment. SAP emphasizes creating choices to encourage innovation and ensure that teams consider multiple solutions before narrowing down options.

Incorrect Options:

A. Defining choices:Defining choices occurs later in the process, during the prototyping or testing phases, when ideas are refined and evaluated.

B. Limiting choices:Limiting choices contradicts the purpose of ideation, which is to expand possibilities rather than constrain them.

C. Making choices:Making choices happens during the convergence phase, after ideation, when teams select the most promising ideas to prototype and test.

Open-ended interview questions are designed to encourage participants to share detailed, thoughtful responses rather than providing simple "yes" or "no" answers. These types of questions are particularly valuable in the Empathize phase of Design Thinking, where the goal is to deeply understand user experiences, challenges, and needs. Here’s a detailed explanation of why the correct answer is D:

Why this is incorrect:This is a closed-ended question because it prompts a specific response ("yes" or "no") and limits the participant's ability to elaborate. It also introduces bias by suggesting a particular solution (displaying the user profile on the left).

The Design Thinking process follows a structured sequence of phases to ensure a systematic approach to problem-solving. Here’s why the correct answer is D:

Why this is incorrect:While scoping, research, and synthesis are important phases, their sequence is incorrect. Synthesis typically follows research, not scoping, as it involves analyzing and organizing insights to define the problem.

To gain a deeper understanding of the problem, teams must employ a combination of research methods that provide rich, qualitative insights into user needs and behaviors. Below is a detailed explanation of the correct answers:

Definition:Adjacent and analogous research involves studying industries, contexts, or scenarios that are similar to the problem space but not directly related.

Why it’s important:

This approach provides fresh perspectives and uncovers innovative solutions that may not be apparent within the immediate context.

SAP Design Thinking methodology encourages teams to look beyond their immediate domain to identify patterns and inspiration.

When preparing for a workshop, the coach must clarify key topics with the host to ensure a successful session. Here’s why the correct answers are B, C, and E:

Workshop challenge (B):Understanding the specific challenge or goal of the workshop is critical for aligning activities and outcomes. SAP emphasizes that a clear challenge statement guides the team’s focus and efforts.

U-shaped seating and table arrangement (C):The physical setup of the workshop space influences collaboration and engagement. SAPrecommends U-shaped arrangements to facilitate interaction and visibility among participants.

Number, role and background of participants (E):Knowing the participants’ profiles helps tailor the workshop to their needs and expertise. SAP highlights the importance of diverse and relevant participants to ensure meaningful contributions.

Incorrect Options:

A. Design Thinking techniques for synthesis:While synthesis techniques are important, they are not a topic to clarify with the host during preparation.

D. Dress code:Dress code is not a critical factor in the success of a Design Thinking workshop.

Brain dump exercises are a powerful technique in Design Thinking workshops because they encourage participants to freely express their thoughts, ideas, and concerns without judgment. This approach fosters creativity and collaboration, leading to valuable insights.

Option A: The result clearly articulates the emotions and touch points of the user when adopting a new technology.This is incorrect. While brain dumps may reveal some emotions or touchpoints, their primary purpose is not to articulate user emotions but to generate raw ideas and thoughts from participants.

Option B: Grouping and clustering thoughts helps the team to structure data and to identify common topics.This is correct. Brain dump exercises often involve writing down ideas on sticky notes or similar tools, which can then be grouped and clustered. This process helps teams organize unstructured data and identify recurring themes or patterns.

Option C: Participants are able to identify the most important ideas to solve the challenge.This is incorrect. Brain dumps are primarily about generating a wide range of ideas rather than prioritizing or identifying the most important ones. Prioritization typically occurs in later phases, such as during Synthesis or Ideation.

Option D: Group dynamics ensure that everyone contributes. Nobody wants to be the only one not providing any input.This is correct. The collaborative nature of brain dump exercises encourages participation from all team members. The group setting creates a sense of accountability, motivating individuals to contribute their thoughts.

Option E: Everybody has different thoughts while thinking about the challenge.This is correct. Brain dump exercises leverage the diversity of perspectives within a team. Each participant brings unique experiences and viewpoints, enriching the pool of ideas and fostering innovation.

Includingextreme usersin 360° research is a powerful technique for uncovering unique perspectives and innovative ideas. Extreme users represent individuals who experience the problem in an exaggerated or unconventional way, offering valuable insights that might be overlooked when focusing solely on average users. Below is a detailed explanation of the correct answers:

Definition:Extreme users often encounter challenges or use products in ways that highlight unmet needs or opportunities for innovation.

Why it’s a goal:

Their unconventional behaviors and perspectives can inspire creative solutions that benefit a broader audience.

SAP Design Thinking methodology encourages teams to explore extreme users to uncover hidden patterns and generate breakthrough ideas.

Agame planoutlines the strategy and approach for a Design Thinking project, ensuring alignment with goals and facilitating smooth execution. It should cover key areas that define the scope, activities, and criteria for success. Below is a detailed explanation of the correct answers:

Definition:Objectives define the specific goals and outcomes the team aims to achieve through the Design Thinking process.

Why it’s included in the game plan:

Clear objectives provide direction and focus, ensuring that all activities align with the desired results.

SAP Design Thinking methodology emphasizes setting measurable and achievable objectives to guide the project.