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What is the first step a technician needs to take to add a Smartform within SAP Field Service Management Mobile App. Choose the correct answer.

A.

Select a Template

B.

Select whether is mandatory

C.

Select a linked object

D.

Select a record from the linked object

Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.

A.

Used to display, hide, sort, and group fields

B.

Can be used for field validation expressions

C.

Can only be defined for mobile screens

D.

Can define color coding

E.

Able to display custom translations

How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

A.

Activate permissions.

B.

Enable company settings.

C.

Create custom business rules.

D.

Configure checkout workflow steps.

E.

Adjust cloud account settings.

What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?

A.

On-premise-based using the SAP CRM middleware

B.

Cloud-based using SAP Cloud Platform Integration

C.

On-premise-based using SAP Process Integration

D.

Cloud-based using the FSM Cloud Connector

Which object corresponds to service call in C4C? Choose the correct answer.

A.

Sales Order

B.

Ticket

C.

Ibase

D.

Service Request

What needs to be enabled for integrated Checkout for the technician? Note: There are 2 correct answers to this question.

A.

Define company setting

B.

Configure workflow steps

C.

Enable business rule

D.

Assign correct CRUD to user group

For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.

A.

Perform the activity checkout.

B.

Set the service call to Finished.

C.

Set the service call to Technically Completed.

D.

Release the assignment.