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Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? Note: There are 3 correct answers to this question.

A.

Review and close assignments.

B.

Accept an assignment.

C.

Review company certificates.

D.

Register a partner company.

E.

Approve technician skills.

What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

A.

Use Pre-assembled Reports

B.

Import Report Templates

C.

Use Pre-assembled queries

D.

Import Queries

You want to retrieve data from the system using the query API. In which format will you receive the response?

A.

Text

B.

XML

C.

HTML

D.

JSON

Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

A.

Query

B.

Sample chart

C.

Object type

D.

Data transfer object (DTO)

The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?

A.

Series

B.

Picker

C.

Attachments

D.

Drop-down list

Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question.

A.

Administrators can preview report templates.

B.

Users can delete report templates.

C.

The SAP support team can modify report templates.

D.

Users can modify report templates.

How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

A.

You can standardize service process flows.

B.

You can configure execution checkpoints.

C.

You can improve the link between back office and field.

D.

You can trigger actions based on standard system events.

E.

You can provide a predefined script for service execution.

As a technician, you want to record expenses. Which There are 3 correct answers to this question.

A.

Purchase order

B.

Equipment

C.

Service call

D.

Business partner

E.

Activity

Which statement best describes the possibility to export offline data from the mobile app?

A.

Offline data can be exported as soon as you have access to the mobile app.

B.

Offline data can be exported from the mobile app with administrator authorization.

C.

Offline data remains encrypted on the device and CANNOT be exported from the mobile app.

D.

Offline data can be exported from the mobile app with technician authorization.

What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.

A.

The activity has to be assigned to the technician

B.

The activity needs to be in status finished

C.

The service call needs to be assigned

D.

The dispatcher needs to release the assignment