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As a service planner, you are viewing the list of best matching technicians, which information is

displayed?

Note: There are 2 correct answers to this question.

A.

Booked assignments

B.

Worktime pattern

C.

Availability Status

D.

Missing Skills

What are the components of a trigger in a business rule? Note: There are 3 correct answers to this question.

A.

Execution count

B.

Variables

C.

Action

D.

Conditions

E.

Event

Which functionality is possible when the Smartform template is set to Translation status?

A.

The template can be assigned to an activity.

B.

The template can be exported in XML format.

C.

The template can be assigned to an equipment.

D.

The template can be edited.

Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

A.

A report that references 21 different DTOs

B.

A service call summary for the week that returns 1000 records

C.

A nightly activity list report generated via business rules that executes in 250 seconds

D.

A spare parts list that has 1500 pages

What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.

A.

Portal logo

B.

Menu icons

C.

Portal background image

D.

Main and accent colors

E.

Landing page

Which of the following are data object types that There are 3 correct answers to this question.

A.

Item

B.

Service call

C.

Smartform

D.

Equipment

E.

Service contract

Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow?

A.

Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

B.

Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

C.

Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

D.

Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

What is the purpose of a visibility condition in Smartforms? Note: There are 2 question.

A.

It is used to hide specific elements.

B.

It is used to change Smartform mode from development to active.

C.

It is used to hide specific chapters.

D.

It is used to hide a Smartform from the mobile device.

What assumptions / facts go for Querying?

Note: There are 2 correct answers to this question.

A.

DTOs have to be referenced by variable definitions

B.

DTOs have to be referenced by alias

C.

Core SQL supported

D.

T-SQL supported

The dispatcher drags and drops a service call onto a technician's schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?

A.

The dispatcher must approve the assignment.

B.

The technician must release the assignment.

C.

The dispatcher must release the assignment.

D.

The technician must approve the assignment.