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Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

You can use a console to write SQL statements.

B.

You can add custom fields in data sources and reports.

C.

You can access data base and check raw data in tables.

D.

You can save report views and make them available to users.

Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

A.

On specific report creation

B.

On every save of the report

C.

Periodic scheduling

D.

Ad-hoc broadcasting

Which option do you have to mark a field as mandatory?

A.

Page layout configuration

B.

Disable personalization settings

C.

Maintenance of access restrictions in the business role

D.

Use Key user tool adaptation

Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

A.

Automatic time recording can be done by clicking "Start recording" and "Stop recording".

B.

You can activate the Microsoft Outlook integration for time recording.

C.

Code list restrictions are not possible for the Time Type field.

D.

Time recording can be done online or in offline mode.

E.

Time sheets can be submitted for approval.

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A.

Ticket routing rules

B.

Maintenance plan

C.

Realignment runs

D.

Activity planner

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

A.

Operating hours

B.

Maintenance plan

C.

Service contract

D.

Working calendar

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.

A.

Data can be loaded only once.

B.

Field definitions are not relevant.

C.

There is a template available for each object that allows tool-supported migration.

D.

The template structure is predefined and cannot be changed.

How can you restrict access to Product View?

A.

Territories

B.

Service Unit of Employee

C.

Employee

D.

Sales Data of Employee

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

A.

Employees

B.

Territories

C.

Incidents

D.

Service agents

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

A.

Mandatory

B.

Read-only

C.

Query

D.

New field