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Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

A.

Service Contract Management

B.

Registered Products and Installed Bases

C.

Sales Contact

D.

Service Notification

Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.

Inner join data sources

B.

Web service message monitoring

C.

Custom reports

D.

Standard reports

E.

Interactive dashboards

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

A.

No security issues with mashup outside of corporate network

B.

Offline access is available

C.

Real-time data access

D.

No additional authorization concept is required

E.

Existing reports can be reused

What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?

A.

Knowledge Base fine -tuning activity

B.

Solution finder

C.

Broadcast

D.

Feed

Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

A.

Report the incident from the screen in which the issue occurs.

B.

Keep the incident lightweight and use screenshots only if it is necessary.

C.

Check for solutions in the Help Center.

D.

Always create the incident with medium priority and adjust it later if applicable.

E.

Always include step-by-step instructions on how to recreate the issue.

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

A.

Web service message monitoring

B.

Custom reports

C.

Interactive dashboards

D.

Standard reports

E.

Inner join data sources

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

A.

Set up service categories and service catalogs.

B.

Create an account with the e-mail address of the customer.

C.

Set scoping questions and outgoing e-mail details in fine-tuning.

D.

Configure the e-mail address in the communication channel.

E.

Create an e-mail template for responses.

Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

A.

Scope registered products

B.

Purchase a license for the registered product

C.

Maintain the installed base

D.

Maintain number ranges for customers

When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

A.

When data volume is low

B.

When data needs to be loaded quickly

C.

When data needs to be loaded into multiple systems

D.

When there is unstructured legacy data

Which feature is used to limit values in a drop-down list?

A.

Extension fields

B.

Adaptation

C.

Personalization

D.

Code list restriction