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What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

HTML mashups

B.

URL mashups

C.

Internal mashups

D.

ASAP mashups

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

A.

Resource scheduler

B.

Account

C.

Contacts

D.

Warranty

Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.

A.

Notification type

B.

Ticket type

C.

Channel type

D.

Mashup service

E.

Channel direction

Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

A.

Contracts

B.

Service request

C.

Maintenance plan

D.

Customer

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

A.

Set up service categories and service catalogs.

B.

Create an account with the e-mail address of the customer.

C.

Set scoping questions and outgoing e-mail details in fine-tuning.

D.

Configure the e-mail address in the communication channel.

E.

Create an e-mail template for responses.

: Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

A.

Ticket ID

B.

Priority

C.

Installed Base

D.

Ticket Type

E.

Service Category

What does the system automatically generate when you create a new employee in SAP Service Cloud?

A.

Organizational unit

B.

Workflow rule

C.

Service agent

D.

Business user

Which key user features allow you to change field properties on the SAP Service Cloud Ul?

A.

Code list restriction

B.

Workflow rules

C.

Adaptation

D.

Mashup

Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.

A.

Define a template.

B.

Set up an approval process.

C.

Activate Live Activity Configuration.

D.

Create a customer and assign an e-mail address.

Which scoping question allows you to enable automatic ticket creation based on incoming e-mails?

A.

Do you want to support e-mail channels for corporate accounts?

B.

Do you want to enable agents to respond to tickets using an external e-mail client?

C.

Do you want to enable internal memos for tickets?

D.

Do you want to support e-mail channels for groups?