Weekend Sale - Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: sntaclus

examout.co

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.

A.

Web service URL

B.

Data source ID

C.

Usage

D.

Name

E.

Description

Which of the following options are possible for permissions?

A.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

B.

Unrestricted access rights override any restrictions you have defined.

C.

Restricted access rights override any unrestricted access you have defined.

D.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

You can use a console to write SQL statements.

B.

You can add custom fields in data sources and reports.

C.

You can access data base and check raw data in tables.

D.

You can save report views and make them available to users.

Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

A.

Workflow rule

B.

Activity planner

C.

Activity list

D.

Visit planner

What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

A.

No security issues with mashup outside of corporate network

B.

Offline access is available

C.

Real-time data access

D.

No additional authorization concept is required

E.

Existing reports can be reused

Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

A.

Service level of incoming tickets

B.

Status

C.

Service category

D.

Ticket due date

Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

A.

The warranty is expired.

B.

The warranty is set to active.

C.

The registered product has no installed base assignment.

D.

The ticket is escalated.

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A.

Set the access rights to edit.

B.

Set the read and write access to restricted.

C.

Set the read access to restricted.

D.

Set the access rights to display.

E.

Set the write access to restricted.

Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

B.

Opening the main ticket allows you to see all of the connected sub-tickets.

C.

You can change the status of multiple sub-tickets from the main ticket.

D.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

A.

Service category

B.

Ticket due date

C.

Status

D.

Service level of incoming tickets