Which key user tool allows you to change field properties on the SAP Service Cloud Ul?
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
Which feature allows the scheduling of automatic ticket creation?
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
