Free Practice Questions for SAP C_C4H47I_34 Exam

Email templates are used to send personalized and consistent emails to customers or prospects. SAP Sales Cloud Version 2 supports three types of email templates: Response, Signature, and Campaign. Response templates are used to reply to customer inquiries or requests. Signature templates are used to add a professional signature to the email. Campaign templates are used to create and execute email campaigns for marketing or sales purposes. Complaint and Request are not valid template types in SAP Sales Cloud Version 2. References = Use E-Mail Templates for Sales Campaigns | SAP Help Portal, Solved: S/4 Hana Cloud - APP - Maintain Email Templates - SAP Community, Configuring Email Templates - SAP Customer Data Cloud

 To tag Leads using a dedicated filterable and searchable field called “Early Adopters”, and automatically notify the Sales Manager about it, you need to use the following features:

Extension Field: You can create a custom field called “Early Adopters” in the Lead object and set its data type as Boolean. This will allow you to mark the Leads that belong to this category and filter or search them easily.

Auto flow Rule: You can create a rule that triggers when a Lead is created or updated, and checks the value of the “Early Adopters” field. If the value is true, you can use an action to send an email notification to the Sales Manager with the Lead details.

Field Attributes: You can configure the visibility and editability of the “Early Adopters” field for different user roles. For example, you can make it visible and editable only for the Lead Owner and the Sales Manager, and hide it from other users.

References = You can find more information about these features in the following resources:

Solution Guide for SAP Service Cloud Version 2, pages 19-20, 28-29, 34-35

SAP Service Cloud Version 2 - openSAP Microlearning, videos “Creating Extension Fields” and “Creating Auto flow Rules”

Functions are attributes that describe the role of an organizational unit in the organizational structure. They can be used to determine the responsible organizational unit for a business transaction or activity. Functions can also be used to filter and group organizational units in reports and queries. Some of the predefined functions in SAP Service Cloud Version 2 are:

Distribution Channel: This function represents the path through which goods and services reach the customer. It can be structured regionally or according to products. A distribution channel can be assigned to one or more sales organizations.

Sales Office: This function represents a local sales unit within a sales organization. It can be used to differentiate between different sales regions or areas. A sales office can be assigned to one or more sales groups.

Division: This function represents a grouping of the products or services to be sold. It can be used to segment the market according to product lines or customer groups. A division can be assigned to one or more sales organizations.

These functions can be assigned to organizational units in SAP Service Cloud Version 2 by using the Organizational Management work center. There, you can create or edit an organizational unit and select the functions from the drop-down list in the General tab. You can also assign more than one function to an organizational unit, for example, a sales office and a sales group.

References = Organizational Unit, Describing and Displaying the Organizational Structure, Explain the Organizational Structures

To display a warning message based on a certain condition, you need to create an action and a validation rule in SAP Sales Cloud Version 2. An action is a user-defined function that can be triggered by a button, a workflow, or a script. A validation rule is a custom logic that can check the data entered by the user and display an error or a warning message if the data does not meet the specified criteria. For example, you can create an action called “Check Revenue” that calls a validation rule to check if the expected revenue of an opportunity is greater than 500,000 US dollars. If the condition is true, the validation rule can display a warning message that an approval process must be applied for that opportunity. You can also configure the action to be executed automatically when the opportunity is saved or submitted. References = Create Actions, Create Validation Rules