Free Practice Questions for SAP C_C4H47I_34 Exam

As an Administrator, you can configure the card colors in the calendar for Appointments based on the Priority and Category parameters. The Priority parameter indicates the level of urgency or importance of the Appointment, such as low, medium, or high. The Category parameter indicates the type or purpose of the Appointment, such as meeting, call, or demo. You can assign different colors to different values of these parameters, so that the Appointment cards in the calendar have a visual distinction. For example, you can assign red to high priority Appointments, and blue to meeting category Appointments.

References = Calendar Card Colors Based on Appointment Priority, SAP Sales Cloud: Calendar View in Visit Planner

 Lead scoring is a feature of SAP Service Cloud Version 2 that uses machine learning to predict the probability of a deal based on past sales data. Lead scoring prioritizes leads based on the propensity to win. According to the SAP Service Cloud Version 2 documentation, the considerations used for lead scoring are:

Lead source: The origin of the lead, such as a campaign, a referral, or a website. Different lead sources may have different conversion rates and influence the lead score.

Lead status: The current stage of the lead in the sales pipeline, such as new, qualified, or closed. The lead status reflects the progress and readiness of the lead and affects the lead score.

Lead priority: The level of urgency or importance assigned to the lead by the sales representative, such as low, medium, or high. The lead priority indicates the potential value and attractiveness of the lead and impacts the lead score.

References = View Lead Scoring Predictions

In SAP Sales Cloud Version 2, an Administrator would enable Revenue Splitting under the Pipeline Management and Forecasting settings. This feature allows the revenue from a sale to be divided among multiple entities, such as sales team members or departments, based on predefined rules. This can be particularly useful in complex sales scenarios where multiple parties contribute to a sale and need to be credited accordingly

 To create a robust mobile scenario for your business users, you need to perform the following administration tasks during mobile application setup:

Ul screen adaptation: You can adapt the user interface of the mobile app to suit your business needs and preferences. You can change the layout, visibility, and behavior of fields, sections, and actions on the app screens. You can also create custom fields and logic using the key user tools1.

Mobile User creation: You need to create and assign mobile users to enable them to access the mobile app. You can create mobile users manually or automatically, and assign them to the relevant business roles and catalogs. You can also manage the mobile user lifecycle, such as activating, deactivating, locking, and unlocking users2.

References =

1: Adapt the User Interface of the Mobile App

2: Create and Assign Mobile Users

Products are the goods or services that your company sells or provides to customers. In SAP Sales Cloud Version 2, you can maintain various settings for products, such as product type, units of measure, and product classification. These settings are relevant for defining the characteristics, pricing, and availability of products.

Product Type: This setting determines the category of the product, such as material, service, or warranty. The product type affects the behavior and fields of the product, such as whether it can be ordered, invoiced, or delivered. You can define your own product types and assign them to product categories in the Administrator work center1.

Units of Measure: This setting specifies the unit in which the product is sold or measured, such as pieces, kilograms, or hours. You can define your own units of measure and assign them to product categories in the Administrator work center1.

Product Classification: This setting allows you to assign attributes and values to products based on predefined classification systems, such as industry standards or customer-specific criteria. You can use product classification to filter, group, or compare products based on their attributes. You can define your own classification systems and assign them to product categories in the Administrator work center1.

The other two options, number range and product groups, are not relevant settings for maintaining products in SAP Sales Cloud Version 2.

Number Range: This setting is used to define the range of numbers that can be assigned to business documents, such as sales orders, invoices, or tickets. Number range is not a setting for products, but for business transactions2.

Product Groups: This setting is used to group products into hierarchical structures based on common characteristics, such as product line, product family, or product model. Product groups are not a setting for products, but for product portfolio management3.

References = Creating and Maintaining Products, Business Configuration Guide for SAP Sales Cloud Version 2, SAP Sales Cloud Version 2 Feature Scope Description, SAP Sales Cloud Version 2 | SAP Help Portal

 To create a Call List so it can be executed and monitored via the Digital Selling Workspace, you need to follow these steps:

Define Key Objectives of Call List: You need to specify the purpose, target audience, and expected outcome of the Call List. This will help you to measure the effectiveness and ROI of the Call Campaign.

Create Call List: You need to create a new Call List object and fill in the basic details such as name, description, owner, status, and start and end dates.You can also add custom fields if needed.

Add Script to Call List: You need to create or select a Script that contains the questions and answers that the agents will use during the calls. You can also define the branching logic and the disposition codes for the Script.

Add Resources to Call List: You need to add the Leads or Contacts that you want to call as Resources to the Call List. You can also assign them to different agents or teams based on your criteria.

Monitor Call Campaign Progress: You need to use the Digital Selling Workspace to execute and monitor the Call Campaign. You can see the status, progress, and results of each call, as well as the overall performance and analytics of the Call List.

References = You can find more information about these steps in the following resources:

Solution Guide for SAP Service Cloud Version 2, pages 40-43

SAP Service Cloud Version 2 - openSAP Microlearning, videos “Creating Call Lists” and “Using the Digital Selling Workspace”

To create a new group of Business Users and grant them read only access to sales entities for a specific Sales Area, you need to perform the following steps:

Create the Business Users: You need to create a Business User for each Employee who needs to access the system. A Business User consists of an Employee ID and a valid email address. You also need to assign a Security Policy to each Business User to ensure the security and integrity of the system1.

Create the Employees: You need to create an Employee for each person who works for your company. An Employee is an Employee ID, a name, an address, a communication, a language, a working time, and a department. You also need to assign a Business Role to each Employee to define the tasks and operations that they can perform, the data that they can access, and the level of authorization they have2.

Restrict the Employees Access Rights for that Sales Area: You need to restrict the Employees Access Rights for the specific Sales Area that you want them to have read only access to. You can do this by using the Access Contexts and Access Restrictions features in the system. Access Contexts are predefined sets of criteria that determine the scope of data access for a Business Role. Access Restrictions are rules that further limit the data access for a Business Role based on certain attributes, such as the Sales Area3.

The other options are not correct because they either do not create the Business Users and Employees correctly, or they do not restrict the Access Rights properly. References = 1: Creating Business Users and Assigning a Business Role | SAP Help Portal 2: Creating Business Roles and Assigning a Business User | SAP Learning 3: [Access Contexts and Access Restrictions | SAP Help Portal]

B: The language adaptation tool is the correct option to change user interface texts for some standard applications in SAP Service Cloud Version 2. As an administrator, you can use this tool to translate or adjust texts for most areas such as application work centers, Feed, Live Activity, Enterprise Search categories, and most texts created in the SAP CloudApplications Studio1. You can also export and import text pools for different languages and scenarios1.

References = 1: Translate and Adapt User Interface Texts | SAP Help Portal

 To assign a Playbook to Leads based on a specific attribute, such as Lead Source, you need to create a rule for that attribute in the Playbook configuration. In this case, you want to assign the Playbook with Lead Qualification Survey to all the Leads that have Cyclo Clothing as their Lead Source, which indicates that they are potential customers of the newly acquired company. Therefore, you need to create a rule for Lead Source as Cyclo Clothing in the Playbook settings. References = Using Guided Selling to Work with Opportunities, section “Rules for Playbook Assignment”.

 You can perform the following configurations for Leads as an Administrator of the SAP Sales Cloud Version 2 system:

Create and manage custom Statuses: You can define custom statuses for Leads to reflect your business process and track the progress of each Lead. You can also specify the default status for new Leads and the status that indicates a qualified Lead1

Maintain Routing Rules: You can create and assign routing rules for Leads to automatically distribute them to the appropriate sales representatives based on criteria such as territory, product, or source. You can also define the priority and validity of each rule2

You cannot perform the following configurations for Leads as an Administrator of the SAP Sales Cloud Version 2 system:

Create and manage Forecast Categories: Forecast Categories are used to classify Opportunities based on their likelihood of closing and their impact on the sales pipeline. They are not applicable for Leads, which are potential customers who have not yet expressed interest in buying3

Maintain Probability: Probability is a percentage value that indicates the chance of winning an Opportunity. It is calculated based on the Forecast Category and the Sales Methodology. It is not applicable for Leads, which are not yet Opportunities.

References = 1: Maintaining Lead Statuses 2: Maintaining Routing Rules for Leads 3: Maintaining Forecast Categories : [Maintaining Probability]