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You need to configure sales phases during fine-tuning, but the activity is in read-only mode. What is the reason for this?

A.

The fine-tuning activity is NOT assigned to the user.

B.

The fine-tuning activity is NOT added to the project.

C.

The fine-tuning activity is NOT open for configuration.

D.

The fine-tuning activity has already been configured.

Your customer defines a person who is responsible for checking every SAP Sales Cloud upgrade. Upgrade notifications need to be sent via e-mail to this person. Which of the following steps must you perform in SAP Sales Cloud to set this up?

A.

Assign the IT contact to a business role with Administrator authorizations.

B.

Define the IT contact in the Service Control Center.

C.

Define the IT contact in the business configuration scoping.

D.

Create a download account on the SAP Support Portal.

Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade. Upgrade notification need to be send via e-mail to this person. Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up? Please choose the correct answer.

A.

Define the contact person in the Service Control Center.

B.

Define a new service agent.

C.

Define the contact person in the Administration work center.

D.

Update the contact details in your organization structure.

Restriction rules can be assigned to work center views within a business role if they're based on which of the following authorization elements? Please choose the correct answer.

A.

Access Control

B.

Access Context

C.

Access Restriction

D.

Access Rights

You need to change access to a work center for several users to read-only. Which setting do you use to apply restriction rules?

A.

Code list restrictions

B.

The access context

C.

A scoping question

D.

Any field of the business object

What must you define to enable upsell and downsell product recommendations in sale quotes? Please choose the correct answer.

A.

Product categories

B.

Product lists

C.

Product groups

D.

Product hierarchies

Which of the following activity types can you assign in the sales assistant within fine-tuning in SAP Sales Cloud? Note: There are 3 correct Answers to this question.

A.

Phone call

B.

E-mail

C.

Quotation

D.

Visit

E.

Task

Which of the following are social channels that can be utilized in SAP Sales Cloud? Note: There are 3 correct Answers to this question.

A.

Linkedln

B.

Instagram

C.

WeChat

D.

TikTok

E.

YouTube

Your customer configured External Pricing with SAP ERP. For which of the following Business Objects is External Pricing supported? There are 2 correct answers to this question.

A.

Sales Leads

B.

Sales Activites

C.

Sales Quotes

D.

Sales Orders

What options are available to upload data to a cloud data source? Note: There are 2 correct Answers to this question.

A.

Web service

B.

Broadcast reports

C.

Mashup

D.

CSV file