. When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?
An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:
Account ID and password Customer contact information A list of open orders with the status of each order. How do you configure the case type to allow customers to update any of the user profile pages
at any time during case processing?
Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.
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Description automatically generatedA company often receives multiple IT tickets for the same issue, such as ''the office Wi-Fi is down. '' You configure Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
Customers can log their own product support requests using an online portal. Once logged in, the portal displays the list of products purchased by the customer. The customer can initiate one or more support requests for each product. What is the appropriate scope for a data page that sources the list of products purchased by the customer?
. A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item. Which participant role do you select to configure this requirement?
In a Credit Card Payment case type, you want to set the payment amount to the minimum amount due when a user creates a case. How do you set the payment amount?
A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.
Select the case type relationship that satisfies the requirement.
You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week. On the entry form, employees see a summary of the total hours entered. After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee. To configure the form where users enter hours, select the best configuration option to calculate the total hours for the week.
Drag the appropriate ruleset version type to the corresponding scenario.
Graphical user interface
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