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When is the lessons learned document updated?

A.

At closing phase

B.

At planning phase

C.

Throughout the project lifecycle

D.

At execution phase

One of the constituent project managers asks a new program manager to obtain approval for an additional key project requirement. A tolerance range is set.

If the tolerance range is too narrow on a program, what effect will multiple minor changes have on the program?

A.

Reduction in program quality

B.

Degradation of program communications

C.

Reduction in program risk

D.

Slow down in program implementation

All of the following are benefits of a program except for which one?

A.

Projects can operate independently of one another.

B.

Resource management in a program allows resources to be shared across all projects in the program.

C.

The program manager can use the same approach in stakeholder management for all projects in the program.

D.

All projects follow the policies of the program and organization.

You are the program manager for your organization. Your program has recently completed its program scope and you've transferred the benefits to the operations of your organization. Before your program is considered closed you must complete some forms and procedures as required by your organization. The requirements to complete the forms and paperwork are also known as what?

A.

Program administrative closure

B.

Enterprise environmental factors

C.

Closing processes

D.

Organizational process assets

An IT program manager is concerned that a program is not achieving its defined incremental benefits due to a lack of delivery by the business team. The IT team has several dependencies on the business team throughout the program. However, the business team does not report to the IT program manager, and only two business team resources with the appropriate skills are available to complete the required program tasks.

To address this issue, what should the IT program manager do next?

A.

Schedule a meeting with the business team to discuss transferring the two business team resources to the IT team; update the program risk register to include risk mitigation steps.

B.

Escalate the lack of commitment by the business team to the program steering committee; hire a new project resource to complete the required tasks; update the program risk register to include risk mitigation steps.

C.

Review and clarify the business team’s program roles and responsibilities; determine the schedule impact on benefits delivery; direct the IT project manager to meet with the business team to ensure dependencies are understood and that the appropriate resources can be made available.

D.

Modify the program milestone dates to include a larger contingency; determine the impact on the project implementation date; update the benefits management plan.

You are the program manager for your organization. Management has asked you to create a method to track the program stakeholders' concerns, threats, and demands for communication. They would like you to map out each stakeholder or stakeholder group and identify trends within the chart to help your program communicate better. What type of a chart should you create for management?

A.

RACI chart

B.

Stakeholder analysis chart

C.

Roles and responsibilities chart

D.

Communication matrix

You are the program manager for your organization and you need to define all of the program resources you'll need for your program. All of the following can be considered a program resource except for which one?

A.

A forklift

B.

Materials for the installation of a new server

C.

A positive risk response

D.

Gary, an application developer

Harriet is the program manager of a large program that has a high profile and visibility in her organization. Some of the stakeholders are negative and Harriet needs to work with these stakeholders to address their fears, perceived threats, and concerns about the program. Which communication method is considered to be the best approach for this scenario?

A.

Face-to-face

B.

Many-to-many

C.

Ad hoc conversation

D.

One-to-many

A program has a BAC of $1,750,000 and is expected to last two years. The program is currently at the third milestone which represents 35 percent of the program work. As it happens, this program has already spent

$620,000 of the budget. Management is concerned that the program may also be slipping on schedule because the program should be forty percent complete by this time. Based on this information which type of performing is present in this scenario?

A.

Schedule, because the program's planned value is only $700,000.

B.

Cost, because the program has a cost variance of -7,500

C.

Schedule, because the program has a schedule performance index of .88.

D.

Cost, because the program has an estimate to complete of $1,151,429.

What percentage of communication is nonverbal?

A.

55 percent

B.

50 percent

C.

90 percent

D.

45 percent