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Over the life of your program you've received many change request forms. Some of the change requests have been approved and some have been declined. Where should you record all change requests and their status?

A.

Change register

B.

Integrated change control

C.

Program Management Information System

D.

Change log

Andy is the program manager of the HQN Program. This program is nearing its completion and there is still

$25,000 left in the program budget. Andy has asked the program team to identify some extra deliverables that can be included in the program scope to improve the program deliverable but also to use all of the funds in the budget. What term is assigned to the actions that Andy is trying to do in this instance?

A.

Value-added change requests

B.

Zero based budgeting

C.

Integrated change control

D.

Gold plating

A regional finance program is impacted by a new currency regulation issued by a country in the region. The new regulation requires changes to the financial statements of that country’s branches by the end of the fiscal year. Failing to comply with the regulation may result in fines and/or closure of the branches. A branch general manager immediately meets with the program manager to select and secure a local fiscal expert to support

the regulation, as these types of resources are in high demand. There is a high risk that the changes will not be completed on time if the resource is not secured.

What should the program manager do to address the risk?

A.

Build a coalition with local companies that can influence the government to renegotiate the imposed deadline.

B.

Create fine and closure scenarios to assess the impact on the program and create a contingency plan.

C.

Generate a delivery incentive contract with the selected fiscal expert to ensure on-time delivery of the revised financial statements.

D.

Assess the risk, incorporate it in the program’s risk management plan, and meet with the steering committee.

Company A acquires company B, which leads to a two-year program to integrate the processes and systems. Company B uses a different project management process, and the company’s staff is unhappy about the acquisition. As a result, company B’s project team fails to provide status and cost data in a format that conforms to the program standards.

What should the program manager do first?

A.

Inform the stakeholders of this issue as soon as possible

B.

Change the program standards, aligning them with the project standards

C.

Work with the reports provided to extract the required information

D.

Remind the project manager of the relevant program standards

A new program is comprised of four component projects. The program manager must assign project managers to each of the four projects. There are eight potential project managers to consider.

What should the program manager do before assigning the project managers?

A.

Determine budgetary constraints related to the project managers’ salaries

B.

Request performance feedback from the project managers’ line managers

C.

Evaluate the project managers’ skills and match them to the needs of the projects

D.

Interview each project manager to determine their career aspirations

The program manager wants to increase the team’s commitment to the program objectives.

The program manager should do which of the following?

A.

Work with the sponsor to identify the organization’s best practices.

B.

Work with the program stakeholders and program management office to identify the organization’s best practices.

C.

Work with the program management office to identify the organization’s best practices.

D.

Work with the sponsor, program stakeholders, and the program management office to identify the organization’s best practices.

Throughout a multiyear program, component projects are transitioned to the customer. During the project acceptance phase, a potential risk is identified and brought to the program team's attention.

What should be done with the identified potential risk?

A.

Incorporate it into the risk register and perform a thorough analysis.

B.

Mitigate the risk before it is incorporated into the risk management plan.

C.

Document the risk in the program transition plan and identify it as a potential issue.

D.

Document it in the issue log and immediately notify the steering committee.

An unforeseen geopolitical risk impacts a program to establish a company’s operations abroad. Stakeholders now want to establish a risk response team to define a mitigation plan. Ultimately, what appeared to be a significant risk resulted in a negligible risk.

What should the program manager recommend to stakeholders for future, similar situations?

A.

Accept the risk

B.

Seek an expert opinion

C.

Establish an on-call risk response team

D.

Review the risk severity matrix

You are the program manager for your organization and are working with your program team to create the

program scope. Based on the program requirements you have identified the major deliverables of each phase in your program scope. Management has requested that you plan for cost estimating to happen at each phase of the program before continuing the work. Management may elect to cancel the program at the end of each phase based on past performance of the program. What are the reviews of management called at each phase?

A.

Phase gate estimates

B.

Murder board

C.

Portfolio review sessions

D.

Kill points

A component project of a multiyear program delivers all expected products and services as anticipated. The component project manager obtains approvals from the stakeholders and transitions the benefits to operations.

What should the program manager do next?

A.

Reassign the component project manager to another component project or activity

B.

Verify that the benefits were delivered and authorize component project closure

C.

Conduct a program audit to confirm that the component project is complete

D.

Keep the component project open until the program benefits are realized