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A program to implement a company's new system is nearing completion and the program manager attempts to close the program. However, despite training provided to the operational staff on the new system, there is concern that the defined expected benefits will not be fully realized.

To prevent this concern in the future, which of the following should occur?

A.

Collaboration with the operational staff to develop the benefits sustainment plan

B.

Communication of the new capabilities' benefits to the operational staff

C.

Development and execution of a benefits transition plan to prepare the operational areas

D.

Identification of the risk in the program risk register and development of a plan to address the risk

Mary Anne is the program manager for her organization. In her program there are six projects. One of the projects in her program has been performing well. It is on schedule and has no cost or schedule variances. Mary Anne has decided, however, that her program needs to be terminated. Which one of the following is a likely reason why the project should be terminated?

A.

The program scope has changed.

B.

The scope is not being met as planned due to scope creep.

C.

The project resources are not completing their project tasks as assigned.

D.

The project scope has changed from the original intent of the project

A program stakeholder is concerned about information they receive about a project. Who is responsible for reviewing the communications management plan to assure adequate information is provided to the stakeholder?

A.

Program sponsor

B.

Communications manager

C.

Project manager

D.

Program manager

You are the program manager of the NQA Program. In this program you're planning which contract types you'll allow into the program and which ones you will not. One contract type you won't accept is the cost plus percentage of cost contract. Which of the following is a valid reason you would not allow this contract type into your program?

A.

The contract type requires the vendor to provide a fee for the time invested and the materials used.

B.

The contract type allows the vendor to change the price of the work he's completed.

C.

The contract type allows is the most dangerous for the buyer.

D.

The contract type requires the vendor to provide a fixed price for the work.

An initiative involves the development of new technology and leverages existing technologies. It is determined critical by the program governance board and the program sponsor that a comprehensive risk management plan be put in place.

In what phase is the risk management plan created?

A.

Program definition

B.

Program execution management

C.

Program delivery

D.

Program risk management planning

Small changes that bypass the organization's change control procedures are called.

A.

Scope creep

B.

Lag

C.

Scope fault

D.

Gold plating

A program manager building the world’s largest cruise ship is resolving the conflict between the two main sponsors who cannot agree on the number of food and beverage outlets to have onboard. What should the program manager do?

A.

Finalize the business case and market analysis with the core program team and present the findings to the chief executive officer for approval.

B.

Work with the core program team to conduct a market analysis and make the decision based on the best return on investment.

C.

Arrange a meeting with both sponsors and the steering committee to present the market analysis and work through the conflict.

D.

Engage the program stakeholders, present the market analysis and findings to facilitate the decision on the best option.

You are the program manager for a new software development program. One of the developers has been adding extra fields for information in the software that was not part of the original program scope. While the fields are a good idea, the customer did not ask for the information and some time has been wasted on this work that was not in the program scope. This is an example of which one of the following terms?

A.

Preventive action

B.

Corrective action

C.

Gold plating

D.

Program scope change

Which of the following risk identification techniques is described in the statement below?

"It is used to gather information where participants don't know each other nor do they have to be present at the same location."

A.

Brainstorming

B.

Delphi

C.

SWOT analysis

D.

Assumptions analysis

Your program has 121 stakeholders that you'll need to communicate with. Your communications management plan defines how the communication should happen, what should be communicated, and the expected modality of the communications. You'll also need which one of the following as an input to the information distribution process in your program?

A.

Change requests

B.

Earned value management results

C.

Stakeholder analysis plan

D.

Performance reports