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A company is starting a critical project with a strict deadline. During the first planning meeting, the team realizes that the list of requirements has too many items to allow on-time delivery.

What should the project manager do first?

A.

Increase the capacity of the team to finish the project on time.

B.

Update the risk register and present a contingency plan to meet the deadline.

C.

Ask the team to propose a minimum viable product (MVP) to meet the date.

D.

Suggest to the customer to reduce the backlog to meet the date.

A project team has established contracts for purchasing vehicles and construction services. In the middle of project execution, the team learns

that the vehicle supplier cannot deliver the vehicles. There is not enough time to find a new supplier without delaying the project.

Which action should the project manager take to procure the vehicles?

A.

Ask the technical team to revise the requirements, even if it requires extra budget.

B.

Arrange a meeting with the client to request additional time to find a new supplier.

C.

Review the existing service contracts to find an option to help procure the vehicles.

D.

Procure the vehicles from another supplier and report the change to the change control board (CCB) later.

A building management system (BMS) project is in its commissioning phase and handover to the operations team will commence soon. However, the project manager noted

that both the project and operation teams are not able to properly operate the BMS. As a result, there is an increased risk of the project schedule being delayed.

What should the project manager have done to avoid this situation?

A.

Allocated a dedicated handover team at early stages of the project

B.

Allocated proper resources for training on BMS in the project plan

C.

Made some adjustments to BMS to be more suitable for the teams

D.

Brought both teams together in a joint meeting to resolve the issue

During a retrospective, one of the team members reports that a functional manager wants to be involved in task allocation. What should the project manager do?

A.

Inform the functional manager that self-organization includes task allocation.

B.

Confirm with the team members that the functional manager is responsible for the delivery.

C.

Ask the product owner to clarify the roles and responsibilities of the project team.

D.

Inform the functional manager that task allocation is the responsibility of the product owner.

A project manager is managing an internal project with a tight budget and schedule. While executing the project, the project manager realizes that

some stakeholders are working against the success targets of the project.

What should the project manager do to ensure successful project delivery? (Choose two)

A.

Update the project stakeholder analysis and methods to satisfy the stakeholders’ requirements.

B.

Escalate the issue to the functional manager and ask for support.

C.

Involve all stakeholders in the project by distributing status reports.

D.

Focus on the supportive stakeholders and minimize involvement of unsupportive stakeholders.

E.

Engage all stakeholders in the project including the unsupportive stakeholders.

A project manager is facilitating a project steering committee meeting where the prioritization of work items in the backlog is being discussed. The

engineering executive wants to prioritize features based on level of effort, completing the smallest items first. The quality executive wants to

complete the most complex tasks first to have adequate time to ensure a quality product is delivered. The compliance officer wants to complete

items with associated regulatory components as they are essential items.

How should the project manager prioritize the work items?

A.

Complete tasks associated with regulatory components as the team cannot deliver business value that does not adhere to compliance

regulations.

B.

Ensure that the team assesses opportunities to deliver the highest business value items incrementally.

C.

Ensure that the project value is within the quality guidelines by prioritizing and completing intricate tasks earlier in the project.

D.

Complete the smaller tasks first to allow the team opportunities to prototype and evaluate development processes.

The current incremental revenue expected by a project deliverable is not fulfilling the business case requirement The deliverable was already closed and handed over to the operations team

Which two actions should the project manager take? (Choose two)

A.

Review the issue with project sponsor and submit a change request

B.

Report the issue to the product manager and business segments

C.

Analyze the business benefits criteria and assumptions

D.

Discuss the issue with the operations team to assess expense overruns

E.

Schedule a project review meeting to analyze the root cause

A new team member is assigned to a team that consistently delivers each iteration. The new team member is does not understand many of the processes followed and begins to negatively impact the schedule.

What should the project manager do?

A.

Place the new team member on a performance improvement program.

B.

Ask another team member to take some of the new team member's work.

C.

Assign easier activities to the new team member.

D.

Allocate time within the iterations to mentor the new team member.

A newly formed project team includes team members who have been working in the company for a long time as well as team members who are new to the company. The

project team members discovered that there is a gap in communication between these two groups, and they are finding it hard to collaborate with one another.

What should the project manager do?

A.

Ask the experienced members to lead the junior members to facilitate skill transfer.

B.

Encourage team members to focus on delivering results with their specialized skills.

C.

Organize networking sessions to allow the team members to get to know one another.

D.

Ask the team to self-organize and escalate any issues to the project manager.

A technology project is delivering new functionality on a new platform. Several team resources are starting to train their teams, but they are asking questions about the training that the project will provide.

What should the project manager's first action be?

A.

Indicate that on the new technology is the functional manager's responsibility.

B.

Review the project charter to determine if the training is in scope and, if not, put in a change request.

C.

Consult with the organizational change management specialist as to what the training plan includes.

D.

Document the skill requirements for the product to determine what training is needed.

A project manager is working on a project to release a new version of a key product, The product strategy and marketing areas are still working on defining the final details for the products appearance, but the team is clear about the main features. During the last sprint review, the project sponser expressed concerns about the low quality of the product,

What should the project manager, as a servant leader, do to address this situation?

A.

Dedicate the next sprint to completing the missing details.

B.

Apply fast-track techniques to work on the missing details in parallel,

C.

Continue iterating and monitoring quality aspects sprint by sprint.

D.

Create a new risk entry for the delay in the risk management plan.

At the end of a canceled project, the project manager sent surveys to all stakeholders. The survey also included templates for stakeholders to

outline situations, solutions, results, and suggestions.

How should the project manager use the information collected?

A.

Map the lessons learned against work breakdown structure (WBS) components.

B.

Archive the survey responses with project artifacts for future projects.

C.

Use the information to restart the project.

D.

Evaluate the information collected on areas of improvement.

An insurance company is planning to make a big change to its core application. The project manager realizes there is resistance to change from the sales agents since they

are accustomed to taking orders manually and entering them in the system at the end of the day. With the new change, they will use point-of-sale devices to take orders online.

What should the project manager do to get commitment from the sales agents?

A.

Use a business case to model a sales pitch and gain consensus from the sponsors.

B.

Request help from the project sponsor to get support from the sales agents.

C.

Escalate the issue to senior management to gain team buy-in

D.

Explain the change benefits to the sales agents' manager to get their support.

A company has created a cross-functional team to drive the digital transformation project for the business. The team is expected to deliver the minimum viable product (MVP) that addresses market need in the shortest possible time.

Match the roles for the team on the left to their corresponding responsibilities on the right.

After assigning tasks to a project team, a project manager discovers that some team members are uncomfortable. Same team members are having 4 difficult time understanding their assigned tasks, whereas other team members are challenging the schedule based on that allocation to the project.

Which phase of the Tuckman ladder of team formation is occurring?

A.

Forming

B.

Mourning

C.

Storming

D.

Norming

During the execution phase of a healthcare IT project, the project manager finds one stakeholder is very difficult to communicate with and obtain

feedback from on project deliverables. What should the project manager do?

A.

Share a template with the stakeholder to receive feedback on deliverables.

B.

Ask the project sponsor to arrange a meeting with the stakeholder.

C.

Use networking skills to approach the stakeholder.

D.

Update the stakeholder engagement plan for the stakeholder.

During project execution, one of the project tasks is to create an important document for a service vendor. The project manager assigns a senior engineer to clearly detail

the service instructions to avoid any redo loops. Two days after the service information document was sent, the service vendor has doubts and needs more clarity on the task. This redo loop will probably cause a delay of one or more days.

What should the project manager do next?

A.

Escalate the issue to the engineer's functional manager.

B.

Discuss the issue with the engineer and determine how to prevent another problem.

C.

Document the task on the kanban board and make it the highest priority.

D.

Assign another engineer to the task due to the urgency.

An organization imports many of the materials for a product build. Due to global shipping delays, some of the essential materials have yet to arrive, resulting in the inability to finish building the product for the upcoming release. The project manager is meeting with stakeholders to discuss options.

What should the project manager recommend?

A.

Request marketing to launch an advertising campaign for the product that is currently in stock.

B.

Update the project management plan, factoring in furloughs of the assembly team to reduce expenses.

C.

Explore if the materials could be supplied locally and obtained on time.

D.

Meet with the engineering team to manufacture the materials in-house.

A project manager has been assigned to manage multiple agile project teams. The project manager wants to empower the teams and make them self-organizing.

What should the project manager do to create a positive environment?

A.

Establish the team ground rules and share them with the team for strict adherence.

B.

Copy the ground rules established by another project and provide them to the teams.

C.

Extract the organization's policies and processes, customize them, and give them to the teams to adhere to.

D.

Help the teams in establishing and adhering to their ground rules and revisit after regular intervals.

A project manager receives information in preparation for reporting the project's monthly performance to the project steering committee,

* Actual progress = 2 units

* Planned progress = 3 units

* Actual cost (AC) = 2 units

* Budgeted cost = 3 units

What statement should the project manager make to the project steering committee?

A.

The project is currently behind schedule with a corresponding lower cost, and every effort is being made to expedite the delayed activities.

B.

The project is currently behind schedule with a corresponding cost savings, and no further actions should be taken.

C.

The project is currently behind schedule but at a lower cost, and an application for a time and budget extension will be submitted.

D.

The project is currently behind schedule but is under the planned expenditure, and the project manager is pleased to declare a project cost savings,

A project manager determines that a critical path activity is going to be delayed. The team proposes a fallback plan that could get the project back on track; however, the plan would require an additional cost to an already tight budget.

What should the project manager do?

A.

Use the existing budget for executing the fallback plan and update the baseline.

B.

Add additional resources to the project to fast track certain activities and reduce delays.

C.

Evaluate the fallback plan proposed by the team and submit a change request, if required.

D.

Communicate the delay to stakeholders and maintain the existing budget baseline.

A project manager is assigned to a project with a long timeline and complex scope. The client requires a high-level, long-term plan as well as

something that will work immediately, adding features to the product as the project progresses.

How should the project manager plan and deliver this project?

A.

Plan the project with a predictive approach with a work breakdown structure (WBS) and then execute it using an agile approach to deliver

value incrementally.

B.

Plan the project with a predictive approach and a work breakdown structure (WBS) following the plan and deliver value at the end of the

project.

C.

Agree on a minimum viable product (MVP) first to be delivered immediately with the client and then release the rest of the scope at the end

of the project.

D.

Select an agile approach and manage the project according to best practices to ensure value is delivered to the client.

A company is running a project to eliminate a sales channel that has been unprofitable for the past 3 years. A key stakeholder from another area, who has legacy ties to that sales channel, objects to the project.

What should the project manager do in this situation?

A.

Assess the impact of the stakeholder and engage properly.

B.

Escalate the stakeholder issue to the project sponsor.

C.

Develop a specific communications strategy for this stakeholder.

D.

Use interpersonal skills to gain stakeholder engagement.

A project manager is working in a company that has several global offices. During resource planning for a new project, the project manager realizes that the company requires projects to include team members from different continents.

What should the project manager do to ensure a successful project execution?

A.

invite all resources to the project manager's location to form a cohesive team until all deliverables are completed,

B.

Send emails with information about the project deliverables on the first day of the project.

C.

Connect with every location and check their preferred methods of communication.

D.

Plan for a meeting with the project sponsor to discuss the possibility of utilizing only local colleagues.

A project manager notices that the project team is unlikely to complete the development of a system on time before the testing start date, which was based on the technical

complexity of the project. What should the project manager do before communicating with the client during the regular project progress meeting?

A.

Tell the client about the chance for the potential delay.

B.

Work with the project team to evaluate the potential delay.

C.

Do not disclose the likelihood of a delay as it is yet to happen.

D.

Ask the project sponsor to inform the client in the next update.

Midway into a project, the project manager is concerned with the lack of responsiveness from a vendor. What should the project manager do to

ensure the project is delivered successfully?

A.

Ask the vendor to communicate via the established channels.

B.

Invite the vendor to a meeting to discuss the concerns.

C.

Escalate the vendor's lack of responsiveness to the project sponsor.

D.

Proceed with other tasks while awaiting a response from the vendor.

A project manager receives an email from a customer saying that they do not want to keep working with one of the project team members. The customer does not provide

any reasons for this sentiment. The project manager is concerned because this project team member is highly skilled and experienced and is key in one of the main project deliverables.

What should the project manager do to ease the situation?

A.

Talk to the customer and project team member separately to assess the issue and decide on the next steps.

B.

Remove the project team member immediately and assign the pending activities to other team members.

C.

Tell the customer that they do not have the authority to remove project team members.

D.

Ask the project team member to call the customer to apologize for their behavior.

A project manager is managing a few innovation projects with a high level of uncertainty. The project manager is experiencing challenges with the large number of change

requests issued due to the nature of the project.

What should the project manager do?

A.

Add a fixed number of change requests allowed by the client on the project baseline.

B.

Request sponsor approval for all change requests to reduce the number of changes.

C.

Initiate the number of iterations to reduce the number of change requests.

D.

Reduce the number of approvers required to implement a change request.

A project manager is managing a project that has a new sponsor who is cutting the budget As a servant leader how should the project manager handle the budget cuts with the team?

A.

Notify the project sponsor that the budget reduction will require a schedule slip and scope reduction.

B.

Inform each team member that they must release a portion of their budget but must remain on schedule with no change to the scope

C.

Meet with the schedule coordinator and financial analyst to tell them which budget lines to reduce and where to release slack

D.

Collaborate with the team to assess the impact of the change on the project and recommend an updated project plan

A software delivery project began having technical impediments. The issue may cause a delay of the deliverables. The technical service team has been working on the issue, but the issue is unresolved even after 1 week of maintenance.

What should the senior project manager do now?

A.

Use interpersonal skills to expedite the issue.

B.

Send a gentle reminder to the technical service team.

C.

Update the issue log with the status and priority.

D.

Issue a formal warning to the technical service team.

A project manager is leading a project that has been in execution for 1 year. An experienced team member is performing well, but often disagrees with the project manager and refuses to implement their decisions. Part of the team supports the team member's defiance, while the other team members do not.

What should the project manager do?

A.

Conduct a performance review and define and document the goals for the team member.

B.

Clarify decisions and request that the project team follows the project manager's decisions.

C.

Understand what the team member wants and find possible opportunities to address it.

D.

Remove existing ground rules and create new ground rules that support the project manager.

At a recent steering committee meeting, the project sponsor asked the project team to add a major feature to the final product. After consulting

with the project team, it is determined that the change will cause significant impacts to the original project delivery date and budget.

What should the project manager do to assess the priorities and meet the new objective?

A.

Submit a change order request with the new project objective to the project management office (PMO).

B.

Initiate a crashing routine to gain extra time for the added feature.

C.

Communicate the results and negotiate the needed resources and time with the stakeholder.

D.

Ask the project team to work overtime in order to accommodate the new changes.

A geographically distributed project team working on an iterative project adopts a new mode of communication following changes in health protocols. The colocated team members are finding themselves challenged with understanding verbal communication and collaboration methods.

What should the project manager do?

A.

Allow collaboration to smooth out communication between team members.

B.

Add collaboration tools to the communications management plan.

C.

Escalate these communication challenges to the project sponsor.

D.

Organize a team meeting to resolve the communication challenges.

In an agile project, some stakeholders are asking to have a meeting with the team every 2 weeks in order to understand project progress. What

should the project lead do next?

A.

Invite the stakeholders to the retrospective meetings.

B.

Invite the stakeholders to the sprint review meetings.

C.

Hold a meeting every 2 weeks with the stakeholders.

D.

Negotiate by sending an informative email to stakeholders.

A project manager is leading a fast-moving project with strict deadlines and minimal time to deliver each milestone. The project manager

discovers that one of the remote team members, who puts alot of effort into delivering the project, has confided in an on-site team member. The

remote team member feels they are not being adequately rewarded and recognized for their job.

What should the project manager do?

A.

Inform the human resource (HR) manager of this situation and ensure this news does not spread.

B.

Make arrangements with the resource's functional manager to relocate the team member to another existing project.

C.

Send a copy of the engagement contract to the remote team member and indicate that the team member is entitled to what is included in the

contract.

D.

Engage the remote team member, empathize with them, and let them know their contribution is appreciated regardless of their remote work status.

A key project stakeholder has started to escalate all issues and main requirements to the project sponsor. The project manager is concemed about the team not receiving direct communications from this stakeholder.

Which two actions should the project manager take to improve the relationship with the stakeholder? (Choose two)

A.

Schedule regular meetings with the key stakeholder to provide updates and receive feedback,

B.

Share weekly status reports with detailed information about the project and team performance.

C.

Submit performance reports and task assignments to keep the stakeholder informed.

D.

Promote an adaptive and transparent environment where the team can easily communicate with the stakeholders.

E.

Provide training to the team on emotional intelligence and status reporting techniques.

Halfway through project execution, stakeholders ask for equipment that was expected to be procured. The project manager explains that the equipment was purchased, but differs from what the stakeholders are currently asking for. This is because the initial requirements were changed during a previous meeting.

What should the project manager have done to avoid this situation?

A.

Ensured that communications were sent to all stakeholders when requirements change

B.

Ensured procurement contracts were able be canceled when situations like this arise

C.

Ensured project requirements were validated and communicated with the procurement team

D.

Ensured changing stakeholder needs and requests were properly monitored

At a meeting, the project manager for an agile project indicates that the sprint goals were not met. The product owner leaves the meeting early. and the team discusses how the meeting went. Team members are confused as there were no defects for the new user stories and no new requirements were discussed.

What should the project manager do in the future to avoid this situation?

A.

Create better plans to test the functionality in more detail.

B.

Review the definition of done (DoD) with the product owner.

C.

Include previous sprint defects and close them in the actual sprint.

D.

Get approval from the product owner on the user stories.

A project manager is newly appointed to an ongoing project that will develop a new solution using an affiliate of the company. The deploying

resources will come from another entity of the company. When asked to confirm the availability of the deploying team, the deploying manager declined.

What should the project manager do first?

A.

Reschedule the project taking this new information into account.

B.

Refer to the project's resource management plan.

C.

Ask the project sponsor for external resources.

D.

Create a change request to be validated by the project sponsor.

A Scrum team is analyzing the burndown chart on day four of a 15-day sprint. The burndown chart is shown below. What should the team do next?

A.

Ask the product owner if some low-priority stories could be cut from the sprint.

B.

Continue with the sprint as the progress shows buffers for potential interruptions.

C.

Ask the project team to select any additional stories as they have additional capacity than planned.

D.

Continue with the sprint work as planned and keep monitoring.

A project manager for a technologically complex engagement reviews the key project indicators with the main stakeholders on a regular basis. During one of the meetings,

the project sponsor explains that they are using the project manager's risk register as a way to communicate about the project at the executive level.

How should the project manager ensure that project risks are reported accurately in the risk register?

A.

Review the risks throughout project execution.

B.

Plan to update the risks at project closure.

C.

Update the risks in the risk management plan.

D.

List the project risks identified in the kick-off meeting.

A project manager is assigned to a project related to taxes, which will be managed using an agile approach. By reviewing lessons learned from a

previous project, the project manager discovers that a key stakeholder is an expert on taxes and is willing to help.

How should the project manager leverage this information?

A.

Ask the project team to review the lessons learned and have the team contact the stakeholder directly if there are any questions.

B.

Recognize the stakeholders skills are important for the project and evaluate the possibility of the stakeholder supporting the project team.

C.

Request the functional manager to assign the team from the lessons learned project to the current project to avoid a learning curve.

D.

Send a request to the project sponsor to hire the stakeholder and have them become part of the project team.

A project team member wants to select specific challenging tasks in the subsequent iteration. How can the project lead help the team member in the next iteration?

A.

Assign the challenging tasks to the team member.

B.

Ask the product owner to assign the challenging tasks.

C.

Reprioritize the challenging tasks to future sprints.

D.

Coach the team member to pick up the challenging tasks.

Within a project, senior management is requesting project information so they can analyze the data to make project decisions. What information

should the project manager provide so that senior management can get a broader view of the project?

A.

Risk register information

B.

Higher-level activities completed

C.

Milestones status report

D.

Resource breakdown structure (RBS)

A project manager collects various pieces of information and consolidates metrics in an agile project. The project manager finds that there is slack in the team in terms of productivity. The number of items sent to development per person has decreased by 10%, and the project manager used a root cause analysis (RCA) and discovered the reason is a lack of knowledge in one of the frameworks used for modeling.

What should the project manager do next?

A.

Foster knowledge sharing and coaching among team members.

B.

Arrange for external training amid the tight project schedules.

C.

Add new members for the underperforming team.

D.

Seek an external expert to review the framework.

In an agile project that is about 45% complete, most team members are siloed and lack an understanding of each other's work. What would have

most likely caused this communication breakdown?

A.

The sprint review meetings were not held regularly.

B.

The daily standup meetings were not consistently attended.

C.

The project manager failed to develop a communications management plan.

D.

The weekly project status reports were not published regularly.

A multimillion-dollar project has started and is in the execution phase. A local regulatory authority has just announced changes to the requirements that will need to be implemented in 6 months, prior to completing the project execution phase.

What should the project manager do next?

A.

Add the new requirements to the project scope immediately since they are mandatory changes.

B.

Review the new requirements with the compliance department to determine if a change request is needed.

C.

Ignore the new requirements as the current budget and schedule do not allow for any changes.

D.

Proceed with the defined project requirements and delay implementing the new requirements.

A major issue about conflicting priorities has been highlighted by the project team with regard to a few stakeholder requirements. What should the project manager do?

A.

Prioritize other items for the team and deal with the conflicting requirements later.

B.

Allow the project team to decide what is the most appropriate requirement to follow.

C.

Escalate to the project management office (PMO) and request a solution for the requirements.

D.

Negotiate a common agreement with the involved stakeholders regarding the requirements.

The testing backlog for a hybrid project has increased significantly and is becoming a bottleneck. The team has researched a tool that could

resolve the bottleneck, and the project manager has been informed.

What should the project manager do next?

A.

Add developers to remove the backlog.

B.

Escalate the issue with the product owner.

C.

Reduce the testing scope of the backlog.

D.

Enroll team members in training on the tool.

A project manager's customer is new to agile approaches. When the customer found out that the project was going to use an agile approach, the customer became

concerned that the product quality will be sacrificed.

What should the project manager do?

A.

Ensure that the customer and the delivery team agree on the definition of done (DoD) in the beginning of the project.

B.

Invite the customer to join the daily standup meetings to better understand the product design and progress.

C.

Ensure the team demonstrates product features to this customer regularly to collect feedback and improve as needed.

D.

Invite the customer to join the regular sprint planning sessions to better understand the project's progress.