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A project manager is preparing a large and complex international project. In order for the team to work well together in a virtual environment, the project manager needs to set up ground rules for good communication.

What should the project manager do first?

A.

Establish a communication channel.

B.

Create a communication protocol.

C.

Develop the stakeholder analysis.

D.

Distribute the risk register.

A team is using an agile approach to maintain the project backlog. A new project obstacle was identified as a blocker and added to the backlog list. The team is facing challenges to remove this obstacle.

What should the project manager do next?

A.

Escalate the obstacle to a servant leader for resolution.

B.

Make changes to reprioritize the backlog because of the obstacle.

C.

Reject the obstacle and present the partial solution to the customer.

D.

Focus on generating business value despite the obstacle.

A project manager with global teams is managing a project that is progressing as expected. However, recently the project manager has learned of some team members missing the daily meetings. After investigating the issue, the project manager realizes different time zones is the main cause of the issue.

What should the project manager do next?

A.

Schedule a team-building workshop involving all teams to support better communication.

B.

Schedule a meeting and ask all teams to sort the issues and move ahead with full participation.

C.

Ask everyone to only invite team members in different parts of the world as necessary.

D.

Share the time-overlap schedule with the team to make meeting scheduling convenient.

A state-of-the-art product was delivered at the end of a project life cycle. However, the customer claims the product was not designed to specifications.

What should the project manager have done to avoid this issue?

A.

The customer's requirements should have been captured in order to meet the customer's standards.

B.

The iteration review planning meeting should have been planned accordingly.

C.

The sprint retrospective meeting should have included necessary stakeholders.

D.

The customer's requirements should have been captured and modified to meet the supplier’s standards.

A project manager is working on a large IT project. During a review for one of the deliverables, a stakeholder raised a concern about the final product.

What should the project manager do first?

A.

Set up a meeting with the product owner to discuss the stakeholder's concern.

B.

Discuss this with the team and review the project requirements documentation.

C.

Set up a meeting with the sponsor to discuss the details of the deliverable.

D.

Discuss this with the team and put the stakeholder's concern in the issue log.

After conducting a performance assessment, the project manager identified that some gaps still exist. What should the project manager ensure?

A.

Assessment results are kept private and not shared among team members.

B.

Performance improvement programs are organized for all team members who were assessed.

C.

All team members rotate their job schedules immediately to make them versatile.

D.

Awards are given to all team members for playing a role in the project and undertaking the assessment.

During the lessons learned workshop, one stakeholder mentioned that the project was unsuccessful as it did not deliver the expected business value. What should the

project manager do to address this concern?

A.

Review the project management plan tasks with the stakeholders.

B.

Review the project management plan budget with the stakeholders.

C.

Review the business benefits realization plan with the stakeholders.

D.

Review the communications management plan with the stakeholders,

A project manager has been assigned to a hybrid project. The project manager needs to ensure all team members are collaborating and are aware of the project's ongoing changes.

What should the project manager do?

A.

Send out daily emails with the project status and task lists to all team members.

B.

Meet daily with the project team and include a monthly report on the risks and issues.

C.

Distribute a project newsletter that includes any project changes and required project information.

D.

Encourage collaboration on a daily basis, facilitating different communication channels.

The sponsor calls the project manager and questions why the stakeholders have not received updates for over 1 month. The project recently implemented a project management information system (PMIS) that provides real-time access to various project status measurements and information. The project manager is certain that all stakeholders have the opportunity and permissions for status updates.

How should the project manager proceed?

A.

Call and apologize to the team members and provide an update on how this issue was caused.

B.

Review the communications management plan and stakeholder engagement plan for the project.

C.

Request the operations support team to troubleshoot and determine the root cause of the issue.

D.

Obtain a list of the affected stakeholders and email the current status information to them.

A project manager has an engineering team mostly comprised of new hires. The project manager has to carefully predict in which stage of the project they will need to spend most of their time to ensure the team is properly integrated and performing well.

In which stage of the project would the project manager need a greater effort to lead them?

A.

Performing

B.

Storming

C.

Norming

D.

Forming

The project lead is very concerned about the quality of a specific design feature and how the product will perform. What should the project lead focus on to ensure project success and customer satisfaction?

A.

Confirm that the deliverable will meet the defined acceptance criteria.

B.

Update acceptance criteria while the deliverable is being developed.

C.

Ask stakeholders to test against the defined acceptance criteria.

D.

Plan extra tests if acceptance criteria are not met.

A project for a financial organization is in the proposal phase for the selection of a software tool. There have been conflicting opinions on the software that was ranked in the selection. After analyzing the issue, the project manager realizes that two out of the eight teams have concerns about the tool's scalability to support their business needs.

How should the project manager resolve this conflict and reach a consensus?

A.

Escalate this to senior management and ensure that the team's acceptance is achieved.

B.

Communicate to the two teams that the tool has won per the selection process and they need to accept the outcome.

C.

Ignore the conflict as the tool is selected per the proposal guidelines and the project is complete.

D.

Discuss the outcome of the proposal process and the ranking, then influence the team for acceptance.

A typically high-performing team member has started to demonstrate a performance drop as well as some aggressive behaviors toward other team members in meetings.

The project manager has worked with this individual for many months on this project and has not seen this type of behavior before.

What should the project manager do?

A.

Discuss the project manager's observations with the individual to determine why they are behaving this way.

B.

Discuss the individual's behavior with the other team members to determine if they have noticed and know what is going on.

C.

Attend more team meetings to observe the team more closely to determine the root cause.

D.

Discuss their performance with the team member's functional manager as well as human resources (HR) and discuss next steps.

A project team consists of several consultants from an external vendor. These consultants often change from month to month.

What should the project manager do to communicate the organizational values?

A.

Distribute the team charter to new team members.

B.

Host a question and answer (Q&A) session with the new team members.

C.

Schedule a collaborative team outing to strengthen team relationships.

D.

Review communications options with the vendor.

An agile team is required to address a technical, complex requirement that has no visual deliverable to show the customer. What guidance should the product manager provide to improve the requirement development?

A.

Discuss this with the team and reprioritize the backlog to deliver maximum value by including a portion of the complex work.

B.

Reprioritize the product backlog by lowering the priority of the complex activity, so it will be worked on later in the project.

C.

Allow the team to focus and complete the complex work because it will reduce the risk of finding issues later in the project.

D.

Inform the customer that there will not be any deliverable due to the complexity involved in the requirement.

A project manager is using an agile approach. During the sprint planning meeting, the product owner flagged a backlog item as high business value and easy to implement. However, the other team members identified a high dependency between this item and another item that is flagged as low business value and high complexity.

What should the project manager do to support the backlog prioritization?

A.

Prioritize the item flagged as high business value and low complexity for this sprint.

B.

Support the team to move both items to the next sprint when the team will know more.

C.

Facilitate the discussion until the team reaches an agreement about the two items.

D.

Prioritize the item flagged as a dependency with low business value and high complexity.

A project manager is assigned to a critical software development project. The team is using a hybrid approach and has divided development into four sprints. At the end of

sprint three, the project manager discovers that the earned value (EV) is US$500,000 and the planned value (PV) is US$550,000.

What should the project manager do?

A.

Introduce a float.

B.

Adjust the budget.

C.

Adjust the project time line.

D.

Fast track the project.

A project team is engaging a development team in another country to develop software. During progress reviews, the project manager identified completion date delays due to rework because there were different interpretations of the client's needs.

What should the project manager do?

A.

Travel to the development team's office to push the schedule.

B.

Set up a meeting with key stakeholders to clarify requirements.

C.

Escalate to the project steering committee and request additional time.

D.

Create prototypes with the development team to confirm requirements.

A company is transitioning projects from a predictive to an agile approach. The CFO is concerned that one of the agile projects has an important feature for the financial

department that is being delayed for a later iteration.

What should the project manager do to clarify the situation?

A.

Create an executive board to review the product backlog and replan the next iterations.

B.

Clarify with the CFO that the prioritization process is based on business value.

C.

Request support from the CEO on how to deal with the situation.

D.

Increase the size of the team in order to match any prior expectations of the CFO.

A project being constructed in a remote rural area is nearing the end of construction. The project manager would like to share the good news with stakeholders.

How should the project manager communicate with the local community?

A.

Social media

B.

Email

C.

Meetings

D.

Newspapers

Anew major road project is starting, and the contractor has contractually committed to submitting regular status reports and participating in integration meetings. Halfway through the project life cycle, the contractor stops participating in meetings and submitting reports, stating these items consume too much time.

What should the project manager do first?

A.

Assess the risk of the contractor not attending meetings and submitting reports for the rest of the project and escalate it to the project sponsor.

B.

Submit a claim for not fulfilling the contract terms and handle the claim in accordance with the alternative dispute resolution.

C.

Remind the contractor that they committed to attending meetings and submitting reports per the contract.

D.

Speak with the company’s lawyer and request that they demand the contractor fulfill their contractual commitments.

A project manager has been assigned to a new project that will be delivered using an agile framework. The sponsor is asking for a cost estimation to build the business case.

What should the project manager do?

A.

Ensure the client representative is involved in the estimation.

B.

Review the completion costs of similar projects.

C.

Ensure that a 20% contingency is included in the estimation.

D.

Review the lessons learned from similar projects.

A team needs to implement a mandatory compliance regulation in a product, which is required for its release. While nearing the product release, when completeness was

being verified, it was found that the compliance part was not implemented in the project.

What should the project manager do next?

A.

Get an exception approval from the legal team.

B.

Request the team to implement the compliance.

C.

Ask the stakeholder to descope the compliance.

D.

Obtain approval from management and release.

A team member who is working on a critical project deliverable reported that their computer is not working. The IT department says that due to a high workload, they will not

be able to provide assistance for 1 week.

How should the project manager address this situation?

A.

Ask the team member to find an innovative solution or workaround to overcome the issue and avoid project delays.

B.

Schedule a meeting with the project sponsor to request a budget to buy or rent a new computer.

C.

Explore options with the IT department to expedite the necessary repairs based on criticality of the project.

D.

Use project reserves to buy new equipment to avoid an impact to the critical path of the project.

A project is ready to start, and resources are allocated. The development manager then informs the project manager that a critical resource is no

longer available due to a family emergency. The development manager indicates that all other developers have been assigned to other projects,

and there is no capacity for any developer to take on additional work.

What should the project manager do next to fulfill this resource need?

A.

Determine resource allocation options based on project priority.

B.

Apply changes to the existing resource allocations and inform the development manager.

C.

Meet with the sponsor to determine how to rebaseline the schedule.

D.

Inform the sponsor of the situation and request an extension of the target completion date.

A company is changing their current business model The change requires implementing a complex project using multiple agile teams.

What three options should the project manager have the testing team adopt as testing mechanisms? (Choose three)

A.

Independent personal testing

B.

Security and performance testing

C.

An experimental approach to cover all possible choices

D.

Story testing

E.

Tests based on behavior and test-driven development

During a project review session with key stakeholders, a senior manager raises a concern that the product being shown is not meeting the client's expectations. The project manager has noticed that although the team is meeting project deadlines, there are a large number of open quality issues that have not been addressed.

What should the project manager do?

A.

Meet with the project stakeholders to review the scope and ask for a time extension to address the quality issues.

B.

Work with the project team to identify the gaps and address the critical issues based on defined outcomes.

C.

Advise the team to continue moving forward because meeting the milestones is more important and the issues can be fixed later.

D.

Ask the team to reprioritize and focus on fixing the quality issues that were identified by the stakeholders during the meeting.

A project is in the start-up phase of the project life cycle. The project team consists of 20 people from five different countries. The project team is scheduled to have quarterly face-to-face meetings. However, due to unforeseen circumstances, no face-to-face meetings can occur. The project manager is concerned that the team may not be able to fulfill their individual roles without face-to-face meetings.

What should the project manager do in this situation?

A.

Review the risk register for this unforeseen circumstance.

B.

Utilize virtual teams for meetings and deliverables.

C.

Use the contingency reserve and subcontract the work.

D.

Ask for an extension of time on the project deliverables.

A project manager works for an organization that intends to begin using agile delivery, but there is a lack of support from some business units. The project manager needs to address the lack of trust in agile.

What should the project manager recommend?

A.

Implement and establish an agile framework for the project.

B.

Hire a team of contractors for agile project delivery.

C.

Define detailed work instructions for agile project delivery.

D.

Negotiate special arrangements for an agile pilot project.

While monitoring a project at a work site, the project manager notices that the site team’s work breaks have increased by a few minutes every week. How should the project

manager approach this?

A.

Reduce payment to the workers due to their extended breaks.

B.

Issue a formal written warning to all hourly workers for their break tardiness.

C.

Have a meeting with the team to discuss the issue and propose solutions.

D.

Dismiss some of the workers for failing to adhere to the break policy.

A project team member is sick and will not be able to return to the project for a few weeks. During the daily meeting, the team shares their concerns as the sick team member was the only one skilled in the component they were developing.

What should the project manager have done to prevent this?

A.

Requested robust documentation for the component's build.

B.

Outsourced development of the specific component to another team.

C.

Acquired more than one resource skilled in each component.

D.

Facilitated cross-functional knowledge transfer during the project.

A project team has expressed concern that certain remote team members are not able to collaborate with the larger project team due to their work schedule. The project

manager is confused since the entire team is located in the same time zone and believes there are other factors at play.

What should the project manager do next?

A.

Rectify ground rule violations.

B.

Review performance formally.

C.

Examine the team's virtual needs.

D.

Implement new options.

A project manager is assigned to a major construction project. The project is critical to the city's population, and especially to the local government

official who committed to delivering the project on time as an election promise. A new project sponsor has been assigned and wants to include

aspects that the previous project sponsor did not support.

What should the project manager do next?

A.

Meet with the new project sponsor to review the current project scope and the requested changes.

B.

Rebaseline the project as there is now a new project sponsor, which is presenting an opportunity to review and recalibrate the project objectives.

C.

Invite the project sponsor to a briefing with the project team to demonstrate progress and seek further support to meet project-committed deliverables.

D.

Inform the new project sponsor that the new aspects will not be included in this project.

A project manager is working on a multinational project that has more than 100 stakeholders. The project manager is concerned about the

appropriate stakeholder participation and involvement level required for successful project delivery.

What should the project manager do?

A.

Communicate with the stakeholders to find a solution.

B.

Review the issue log with the project stakeholders.

C.

Evaluate the stakeholder engagement assessment matrix.

D.

Perform a stakeholder assumption and constraint analysis.

A project is starting its sixth iteration out seven. During the daily meeting, a team member explains that a key function will take longer to complete than originally anticipated.

What should the project manager do?

A.

Update the issue log and escalate the problem to the project sponsor.

B.

Ask for a project extension to deliver the committed scope.

C.

Review the options and possible solutions with the project team.

D.

Ask for help to increase the team capacity to deliver on time.

A project sponsor insists that the project scope for a new product launch should include two geographical locations. However, after the project scoping session was done, a project charter was completed and approved with one location only.

What should the project manager do?

A.

Ask the sponsor to increase the budget and schedule of the project to accommodate the additional scope.

B.

Encourage the sponsor to start another project for the additional location so that the current project is not impacted.

C.

Assess the impact to the scope and submit a change request for approval of the two locations before including them in the scope of the project.

D.

Discuss with the sponsor that the project scope is approved and it is not possible to include two locations as it will affect the budget.

An urgent meeting has been established with the project team to discuss the cause of some quality issues that are preventing delivery to the client. The product owner recommends a root cause analysis (RCA).

What should the project lead do?

A.

Facilitate the meeting so anyone can share their ideas and is heard during the session.

B.

Allow the team to self-organize so one of the resources can lead the team to achieve consensus.

C.

Discuss the product owner's recommendations with the team and implement the agreed-on solutions.

D.

Discuss the recommendations with the test manager and request better quality control.

A project manager is working with the same project team as in the last two construction projects. The project manager managed this team on a micro level for the last two

projects. However, now the project manager would like to use a different leadership style to allow the team to make their own decisions.

What kind of leadership style should the project manager utilize for the current project?

A.

Transformational

B.

Interactional

C.

Laissez-faire

D.

Charismatic

A new project team consists of team members from different departments who have varying levels of experience and different areas of expertise.

Which three approaches should the project manager take in order to facilitate knowledge sharing? (Choose 3)

A.

Arrange a daily learning session for project team members during lunch to facilitate knowledge transfer.

B.

Allow each team member time in the retrospective sessions to share a little bit about their role and areas of knowledge.

C.

Assess the gaps and assign an expert resource for respective areas of knowledge.

D.

Identify external subject matter experts (SMEs) and plan training sessions to conduct knowledge transfer.

E.

Schedule shadowing sessions among team members to facilitate team learning.

A customer is concerned with the quality of the product delivery, as the production deployment is approaching. What should the project manager do next to ensure acceptance of the deliverables?

A.

Test product integration in accordance with the requirements.

B.

Evaluate the quality checklist for product compliance.

C.

Review the approved exit criteria for the product.

D.

Verify the production budget before advancing the product.

A project team has finished its first iteration out of six. The iteration's delivery performance (velocity) was 50%.

During the iteration retrospective, the team realizes that the complexity of the work was underestimated.

What should the project manager do?

A.

Update the issue log and escalate it to the project sponsor.

B.

Meet with the team to review internal actions to resolve the situation.

C.

Ask the technical manager to help the team with the issue.

D.

Ask to replace some team members with more experienced ones.

A company is implementing a project with team members located in different countries and time zones. Individual performance is satisfactory, but the team's performance as

a whole is low, especially in terms of group activities.

What should the project manager do?

A.

Negotiate for new team members.

B.

Review and update the communications management plan.

C.

Review and reassign team assignments.

D.

Facilitate communication and team building.

An agile team has released the second version of its product, but the feedback is that the software has many bugs that compromise the user experience. What should the

project manager do?

A.

Facilitate the next retrospective meeting, focusing the team on analyzing root causes and proposing solutions.

B.

Closely evaluate the skill set of the team, looking for technical gaps that need to be filed in order to improve quality.

C.

Hire an external consultancy firm to focus on testing and quality control to avoid the issue in the future.

D.

Propose an internal program that offers incentives for the team members who find and fix bugs.

A project manager is building a team to work on a service integration project that will transition technology management services from company A to company B. The project team will consist of members from both companies. Prospective team members for the project are located all over the world, have different types of technology backgrounds, and use different approaches for work.

How should the project manager build a cohesive, high-performing team?

A.

Organize the team members into several kick-off sessions based on technology type.

B.

Review the list of team members’ skills and understand how they will work together to deliver the project outcomes.

C.

Ask the human resources (HR) department to arrange interview meetings to select the team.

D.

Ask prospective team members to write a short biography explaining how they can contribute to the team's success.

A protect team is working remotely on a solution The client wants the solution as soon as possible and is uncomfortable because the team members are not colocated In addition the client expressed concerns about the understanding of the project context and the team's decision-making process

What should the project manager do?

A.

Update the communications management plan to satisfy the client's request

B.

Request the client to attend the daily meetings with the project team

C.

Encourage the client to interact with the protect collaboration platform

D.

Ask the product owner to frequently communicate with the stakeholders

A company has selected a cross-functional team to develop an innovative digital product to drive the digital transformation project for the business. What should the project

manager do to ensure business value is delivered early?

A.

Create a detailed project plan and escalate delays to the functional managers.

B.

Fast track the project and monitor tasks closely to ensure timely delivery.

C.

Create robust incentives to the team members to encourage speedy delivery.

D.

Break down the deliverables into sprints and deliver value incrementally.

A healthcare company is in the process of deploying an innovative healthcare solution globally. The project team has completed a limited release.

The stakeholders have raised concerns about global healthcare guidelines and risks.

What should the project manager do next?

A.

Evaluate lessons learned from similar projects prior to deployment.

B.

Perform a qualitative risk analysis on the identified project risks.

C.

Review compliance and regulatory requirements with stakeholders.

D.

Conduct a feasibility analysis of deploying the solution globally.

A project manager is assigned to a new project that will launch the digital version of a current product. Even though the product is well known, the vision for its digital version

is not clear to the stakeholders.

What should the project manager do to increase value delivery?

A.

Use spikes to dig deeper into the technical challenges of the new product, thus reducing the technical risk.

B.

Create a visual task board with all of the relevant stakeholders to support backlog prioritization.

C.

Work with the team on the definition of a minimum viable product (MVP) and present it to the stakeholders.

D.

Gather the team to create a comprehensive product roadmap but only commit to requirements for the next quarter.

A project is in the execution phase. The client was actively involved in the early stages but has been less engaged lately. A number of changes to the requirements have

recently been requested.

What should the project manager do next?

A.

Reject the changes and stay the original course as initially agreed with the client.

B.

Review the changes and make the decision based on the project team's recommendations.

C.

Discuss the changes with the client and jointly make the decision on how to proceed.

D.

Review the risk register to see if mitigations have already been outlined for this scenario.

A project manager is leading a large public project that will have a high impact on the town's citizens. How should the project manager define the different requirements?

A.

Include only the common requirements of each stakeholder group in the project goals.

B.

Include only the key requirements and keep the stakeholders informed about scope decisions.

C.

Analyze the interests and influence of stakeholders and evaluate their requirements.

D.

Add only the opinions of the team, because they know the objectives of the project.