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A project manager assigned to an agile project realizes that after iteration demos, new user stories to fix issues reported by the product owner are not included in prioritization of the following sprint. This has led to a high number of unprioritized stories in the backlog and will lead to delay of the product release.

What should the project manager do?

A.

Review the minimum viable product (MVP) user stories and ensure all related stories are prioritized.

B.

Ask the team and product owner to reprioritize the user stories in the backlog for an updated iteration schedule.

C.

Ask the team to include the user stories as spikes in the next iteration to bring the project back on schedule.

D.

Add additional iterations to the schedule to accommodate for the work required on the stories.

A project team has difficulty understanding the relationship between functional requirements and their associated benefit to the business stakeholders.

How should the project manager improve the team's understanding?

A.

Involve team members in stakeholder analysis and engagement.

B.

Invite all stakeholders to progress meetings to avoid ambiguity.

C.

Ensure team members have access to a well-written requirements traceability matrix.

D.

Engage with the project sponsor and ensure the product backlog is correct and up to date.

In an organizational upper-level management meeting, the CEO shows interest in a project of which they were not previously aware. After the meeting, what should the project manager do to ensure the CEO's support?

A.

Update the stakeholder engagement plan to include the CEO.

B.

Meet with the CEO to review the current deliverables for the project.

C.

Identify the CEO's preferred method of communication.

D.

Send the updated project management plan and documents to the CEO.

A project team is struggling to meet the project deadline due to a reoccurring conflict between two team members. What should the project manager do?

A.

Hold the team collectively responsible for their actions.

B.

Explore the possibility of reshuffling the team.

C.

Introduce training sessions to improve the team's performance.

D.

Schedule team-building activities as required.

A project team consisting of 13 people was set up three months ago. As part of the transition to agile, a scrum master was assigned to the project. The scrum master wants to know the status of the team's development stage. The project manager believes that the team has passed the "storming" stage.

Which indicators should be used to determine the team's development stage?

A.

Scrum ceremonies are held per the Scrum guide.

B.

Team members share information and experiences.

C.

Formal training courses have been completed by team members.

D.

Project deliverables are formally approved.

A project manager is leading a complicated project that requires integrating several components from different suppliers. During execution, the project team indicates that some components are not being delivered to the site on time, affecting the project schedule.

What should the project manager do to address this concern?

A.

Register the issue as a risk with the project team members.

B.

Review the project schedule with project team members and the suppliers.

C.

Advise the procurement department to develop a new supplier strategy.

D.

Use the procurement and risk management plans to manage this issue.

During a meeting with the customer, it was observed that the features delivered during the last few iterations were not meeting the planned expectations.

What should the project manager do?

A.

Ensure a continuous feedback environment is leveraged to improve the quality and overall satisfaction.

B.

Review the requirements and instruct the team to develop the deliverables according to the documentation.

C.

Mentor the team members and ensure they perform peer reviews of their work before implementation.

D.

Utilize the retrospectives to identify issues in the development phase that may cause deliverables to not be accepted.

A functional team member often becomes disruptive during status meetings and attempts to derail progress with the key stakeholders. This team member often discusses why the project will not be successful.

What should the project manager do?

A.

Investigate alternatives for team member needs.

B.

Evaluate the engagement needs for stakeholders.

C.

Identify the root cause of the team member's misunderstanding.

D.

Build trust and influence stakeholders.

A global and complex project is in the execution phase. Recently, there were executive board changes, and the executive sponsor is transitioning to a new role. The outgoing sponsor asked the project manager to speed up project completion of the current phase to ensure successful onboarding of the new sponsor.

What should the project manager do?

A.

Use the contingency budget to implement compression techniques to finish the current project phase early.

B.

Review the stakeholder engagement plan and determine the best course of action to take.

C.

Notify the outgoing sponsor that the project needs to be put on hold until the new sponsor is onboarded.

D.

Submit a change request to the change control board (CCB) to modify the end date of the current phase.

An organization is implementing a solar power system at its production plant. During the execution phase, one of the key stakeholders noticed and communicated that authorities are developing solar power regulation, which might impact the overall feasibility of the project.

What should the project manager do first?

A.

Collect and analyze information about the new regulation.

B.

Put the project on hold and wait for the regulation information to be confirmed.

C.

Proceed with the project as long as the regulation is not yet finalized.

D.

Meet with the sponsor to discuss the regulation issue and determine the proper action.

A project team is not motivated and is producing the bare minimum. The team has no interest in keeping pace with the aggressive project schedule.

What should the project manager do first to get the team energized and performing efficiently?

A.

Seek to understand the sentiments of each team member and then work with them to address their concerns.

B.

Bring the team together on a phone call to explain the criticality of the project and the impact of schedule delays.

C.

Contact the functional manager to request a replacement for team members who are not able to meet the schedule.

D.

Begin holding daily meetings and ask each team member to share their status and demand that they remain on schedule.

A virtual product development team is working well together and is on schedule. One team member wants to take 1 week off to attend a training.

What should the project manager do?

A.

Decline the team member's request as it might jeopardize the schedule.

B.

Approve the team member's request as it will increase motivation.

C.

Decline the team member's request since the goal is not individual team member advancement.

D.

Approve the team member's request on condition they work additional hours when they return from training.

A project manager's project relies on services from a department that has a new leader. Since the new leader was appointed, the services from their department have been slow which threatens the project's delivery deadline.

What should the project manager do?

A.

Add the issue to the issue log and communicate the issue in the next regular report to project stakeholders.

B.

Escalate the issue to the project sponsor notifying them of the slow services from the department.

C.

Send all service requests to the department earlier in the project to lessen the impact on the delivery date.

D.

Arrange a meeting with the leader to explain the project's needs and understand the leader's perspective.

A project manager of an infrastructure development project receives multiple issues from the customer validation team close to the product launch date.

What should the project manager do to manage such a situation for upcoming phases?

A.

Revise the project schedule to accommodate fixing discovered issues.

B.

Ensure customer validation occurs more frequently during the life cycle of the project.

C.

Review the customer validation team's test plan early in the life cycle.

D.

Ask the project team to increase unit testing of the deliverables.

During a sprint retrospective, the project manager notices that one of the team members does not achieve the sprint objectives on a regular basis. This team member is an experienced resource.

How should the project manager properly address this situation?

A.

Align the project goals with the team member.

B.

Reassign the team member to another project.

C.

Nominate the team member to receive agile training.

D.

Allocate another resource to support the team member.

A project manager is in the middle of executing the construction of a high-rise plaza when the government regulatory agency announces an increase in the price of fuel. The project still has seven months left on the schedule.

What should the project manager do first?

A.

Meet with the vendors to evaluate the impact on the budget.

B.

Implement crashing to mitigate the impact on the budget.

C.

Review the organizational process assets (OPAs) as a reference.

D.

Request the release of management reserve for the project.

A project team has not been meeting its deliverables because they are not receiving adequate resources to do their job. What should the project manager do for the team to meet the upcoming deliverables?

A.

Ask the team to adapt based on their current resources.

B.

Plan a meeting with the stakeholders to get more resources.

C.

Replan the upcoming deliverables based on the available tools.

D.

Ask the project sponsor to provide the needed resources.

A project manager is working in a regulated industry. The minimum viable product (MVP) for the launch has been defined. The project manager learns that the regulatory body requires a prototype for inspection before the product can be launched; however, the prototype is not part of the MVP definition.

What should the project manager do next?

A.

Speak with the product manager to prioritize the compliance-related activities high enough in the backlog to submit a prototype to the regulatory body.

B.

Identify the missing requirements, prioritize the missing compliance work directly into the backlog, and assign the work to the team.

C.

Reschedule the launch of the product until the team can produce a prototype for inspection as required by the compliance team.

D.

Create an MVP that contains the scope for the prototype and that will be prioritized with the compliance team.

A multinational company is embarking on an ambitious organizational change project. The objectives of the project include the complete transformation of the organization's structure, role catalog, and global locations in which supporting services are to be delivered.

What should the project manager advise as an essential component of the project?

A.

A communications management plan and a change management plan to convey the need for change and support the organization.

B.

A panel of subject matter experts (SMEs) that can be consulted for their opinions on how to implement the change project.

C.

A project risk management plan to evaluate and mitigate the risks of change on the performing organization.

D.

A project stakeholder map to assist in understanding which senior executives need to be consulted on the communications management plan.

To ensure effective team communication and processes, a standard set of software including video conferencing is defined for a virtual scrum team. Several team members are reporting problems with their access and cannot adhere to team processes.

How should these issues be resolved?

A.

Individual team members should discuss solutions to resolve the issues after the Scrum is concluded.

B.

The scrum master should ensure the appropriate escalation to resolve the issues.

C.

The product owner owns the open issues until they are resolved.

D.

Individual team members need to submit service desk tickets to resolve the issues.

A project is starting with a team that is located all over the world. None of the team members have worked together before. The project goal is ambitious with an aggressive timeline.

What should the project manager do?

A.

Ask for financial support to set up a physical meeting for the team.

B.

Create a virtual room for the team to facilitate their collaboration.

C.

Schedule quarterly in-person meetings to enhance the team's relationships.

D.

Facilitate a virtual session with the team to start planning as soon as possible.

A project feature from the development team was rejected due to low quality. Over the past few weeks, the testing team has become concerned because the development team has not yet responded to the rejection. As a result, the testing team has escalated the conflict to the project manager.

What should the project manager do?

A.

Remove the development team's rejected feature from the backlog.

B.

Reassure all team members that the development team will fix the issue.

C.

Initiate an improvement plan for the development team to follow.

D.

Evaluate the context for the conflict with the development team.

A strategic project using international funds for a government agency is going through the execution phase. The government transition will take place in 1 month, and authorities will change. There is a risk that the project will be suspended or team members will be removed. The project manager wants to ensure that the project will continue despite these changes.

Which action should the project manager take to address this situation?

A.

Stop the project until the government transition has taken place.

B.

Ask the sponsor to send a communication to the president-elect team with the progress of the project.

C.

Ask the main stakeholders to document their progress on the project before the transition.

D.

Accept the risk as these changes are part of the organizational culture.

During a project's stakeholder identification stage, team members are struggling to identify the level of influence for two stakeholders. One is considered important, while the second is not quite as important as the first one. For this project, stakeholder engagement is a critical activity.

What should the project manager do?

A.

Move forward due to time constraints.

B.

Call a meeting with the project team to decide.

C.

Consider both of them to be important stakeholders.

D.

Conduct an evaluation on both stakeholders.

During project planning activities, a project manager identifies potential delays in obtaining resources required for a project. This will significantly impact the construction timeline.

What should the project manager do?

A.

Review and update the project management plan to accommodate the delays.

B.

Speak with the project sponsors about changing the project management plan.

C.

Create a change request to increase the cost of resources.

D.

Delay the project until additional resources can be identified.

A project manager notices that a team member is upset during a team meeting. The project manager assesses the situation and determines that the team member does not collaborate with some of the other team members.

What should the project manager do?

A.

Give some advice to the team member to reduce their stress and anxiety.

B.

Review team participation in the next retrospective meeting with all team members.

C.

Reach out to the team member to discuss and address their concerns as soon as possible.

D.

Evaluate upcoming project deadlines and reorganize team member assignments.

Following an investment decision-making meeting for a project, a change to the organizational structure takes place in a multinational company. Due to the organizational change, internal stakeholders are referring the project manager to various other personnel for approval of the project budget.

What should the project manager do to obtain approval of the project budget?

A.

Provide the decision executive with all of the project details and request budget approval from the appropriate person.

B.

Identify the right person with help from local management, present the project summary, and request budget approval.

C.

Approach each of the referred individuals separately and request approval of the project budget from the appropriate person.

D.

Obtain the latest organizational chart and send an email to the appropriate person requesting budget approval.

A project manager is leading a large-scale project to be deployed in another country, for an external company. After working with the project team, the project manager learns there are many stakeholders from the project manager's organization, the client organization, and the local community.

What should the project manager do after identifying the stakeholders?

A.

Prioritize stakeholders from the client's organization and the local community.

B.

Prioritize stakeholders from the project manager's own organization.

C.

Prioritize the stakeholders that are more interested in the success of the project.

D.

Prioritize the stakeholders that may have more impact on the development of the project.

A project manager was appointed to lead an already approved project. While reviewing the benefits management plan, the project manager finds out that the information about the forecasted value of the project may not be accurate.

What should the project manager do?

A.

Meet with the project sponsor and key stakeholders to confirm that the information about the forecasted project value is accurate.

B.

Ask the organization to cancel the project because the project manager is unable to confirm that the project will deliver the forecasted value.

C.

Proceed with execution of the project whether the information about the forecasted value is right or not because the project is already approved.

D.

Develop scope alternatives to achieve the forecasted project value in the event that project benefits information is inaccurate.

Three testers joined the project team just before the end of the build. During the project team meeting, the testers indicated that the project quality is poor, and they should not continue testing until all the defects are fixed.

Which three actions should the project manager do? (Choose 3)

A.

Stop the project and review the output.

B.

Ask the testers to provide additional information.

C.

Ask the sponsor for assistance and guidance.

D.

Continue with testing according to the plan.

E.

Brainstorm the issue with the project team.

A project leader is preparing to facilitate a sprint retrospective. The sales manager sends the project leader an email asking how a feature planned for the next shipment is being implemented.

What should the project leader do next?

A.

Organize a meeting between the product owner and the sales manager.

B.

Invite the sales manager to the next sprint review.

C.

Organize a demo for the sales manager with the development team.

D.

Invite the sales manager to the sprint retrospective.

A new project manager has been assigned to an ongoing project because of the promotion of their predecessor. The new project manager needs to understand the levels of decision-making authority on the team.

Which document should the incoming project manager review?

A.

Resource management plan

B.

Communications management plan

C.

Information management plan

D.

Stakeholder engagement plan

A project team has experienced deliverable delays in the last few iterations. During the retrospective, the team realizes that the quality issues identified are because the quality process is outdated.

Who should the project manager ask to update the process?

A.

Project team

B.

Project management office (PMO)

C.

Quality lead

D.

Product owner

Due to scope changes, some of the risks identified during the initiation phase have materialized into issues. What should the project manager do next?

A.

Submit a request to access contingency reserves and accept the changes.

B.

Submit a change request for additional resources and accept the changes.

C.

Ask the project sponsor to reject high-risk scope changes.

D.

Closely monitor scope changes and implement corrective actions.

A project is delayed considerably from its original completion date for various reasons. The client attributes the delays to the contractor and is going to impose liquidated damages. The project manager of the contracting company reviews the schedule and observes that, though some activities were delayed by the contractor, the critical activity was delayed by the client.

What should the project manager of the contracting company do?

A.

Record that the delay is attributable to the client and request a meeting.

B.

Check the contractual terms about liquidated damages and reject if not applicable.

C.

Meet with the sponsor to analyze the delays and the associated liquidated damages.

D.

Schedule a detailed analysis of the delays using cause and effect.

A project manager is facilitating an iteration retrospective. The iteration did not go well and the committed functionality was not delivered to users. The project involves a vendor team for the build and an internal quality assurance (QA) team. In the past, there were tensions between the vendor and the internal team.

What should the project manager do?

A.

Hold separate retrospective meetings for both the vendor team and the internal team.

B.

Schedule a preliminary meeting with the account manager from the vendor and the test manager.

C.

Establish a clear agenda for the meeting and remind the vendor and internal teams that the scope is to improve the process.

D.

Invite the procurement manager and a representative from the vendor to manage the current tense relationship.

A company is going through a large cost-cutting initiative. Senior management requests a report on the work remaining for outstanding projects.

Which tool should the project manager use for this purpose?

A.

Cumulative flow diagram

B.

Earned value (EV)

C.

Burndown chart

D.

Forecast estimation

A project manager has developed a communications management plan. A junior team member asks why they are duplicating efforts by producing different versions of the same newsletter.

How should the project manager respond?

A.

Explain that each stakeholder expects a different customized newsletter, ensuring it complies to all of their requirements.

B.

Explain that to prepare for all situations and as part of risk mitigation, many different newsletters are created just in case they are needed.

C.

Explain that customized newsletters are part of the organizational culture and that following this step-by-step process is of utmost importance.

D.

Explain that each individual newsletter is based on specific categories of communication for the intended audience.

A newly assigned team member immediately begins questioning operating procedures. This new team member wants the team to follow operating procedures that the team member had used previously. During assignments, the new team member begins using some of those processes and procedures and suggests these practices to other team members.

What action should the project manager take?

A.

Organize a training for the new team member on the processes the team is currently using.

B.

Speak with the new team member at the retrospective and discuss potential improvements.

C.

Formalize the new processes and implement the team member's proposed changes.

D.

Hold a team meeting on governance, operating policies, procedures, and practices.

A project manager with agile experience is part of an organization that is transitioning to agile. The project manager was assigned to the first agile project by the project management office (PMO). The PMO manager asked the project manager if an existing governance from a previous project would be suitable to use in the current agile project.

How should the project manager respond?

A.

This framework is not appropriate for agile.

B.

This is a learning experience for the agile team.

C.

An agile approach is easily adaptable.

D.

An agile approach is different.

A project manager is managing a project that will engage resources from multiple countries in different time zones. What should the project manager do to ensure that team members are effective?

A.

Schedule meetings every 2 days at the same time with all team members.

B.

Organize a daily meeting for all team members and extend it, if required.

C.

Schedule meetings every 2 days that align with team members' time zones.

D.

Organize a standard meeting time to engage all of the team members.

A project team needs to create artifacts for an upcoming steering committee.

What should the project manager do first?

A.

Use templates from an existing project.

B.

Ask the project management office (PMO) for guidance.

C.

Surveying peers to understand what templates they have used.

D.

Lead the project team in finding the best templates.

The project team members have finalized the technical specifications after their discussion with the machine manufacturers. However, it has been identified that the specifications are not aligned with the project management office (PMO). The project team members are confident about their choice of specifications.

What should the project manager do in this situation?

A.

Request a decision from the project sponsor.

B.

Give approval of the technical specifications.

C.

Ask the sponsor for additional funding to hire a senior subject matter expert (SME).

D.

Schedule a meeting with all of the subject matter experts (SMEs) to discuss.

A new project manager took over a project that has been ongoing for a while. Some project team members are not clear on when the project will end and feel the project has already transitioned into business as usual.

What should the new project manager do first?

A.

Meet with the team and gather their input on the completion rate.

B.

Revisit the timelines of the deliverables and the project.

C.

Consult the sponsor and secure approval to complete the project.

D.

Transition to an agile delivery so project closure will be faster.

An agile project is completing its second sprint and products are being finished. However, two groups with different levels of expertise disagree on the backlog priority.

What should the project manager do first to resolve this dispute?

A.

Escalate to the project sponsor to provide a solution to the conflict.

B.

Interpret the source and stage of the conflict and select a resolution approach.

C.

Apply a compromising resolution approach, involving both groups.

D.

Ask the functional managers of both groups to help find a workable solution.

A project manager leads an agile development project. During the sprint planning meeting, the development team expresses concerns that the proposed scope of the next sprint is much larger than expected given the current resource allocation. The project manager believes the scope is essential to meet the project milestones.

How should the project manager approach negotiating an agreement with the team to ensure the project remains on track?

A.

Allocate additional resources to the development team to ensure the original scope can be completed on time.

B.

Suggest prioritizing the most critical features for the next sprint as well as reevaluating the remaining scope.

C.

Agree on reducing the scope to match the team's resources and plan to add the removed items to future sprints.

D.

Insist on keeping the original scope and explain the importance of meeting all the project milestones on time.

A project lead with a strong technical background oversees a project using agile delivery. The product owner asked the project lead to assist with ensuring the benefits of functionality that are built in the sprint are tracked.

What should the project lead advise?

A.

During the sprint review, ensure that the completed items deliver business benefits.

B.

Present in detail the business benefits delivered in the sprint during the sprint retrospective.

C.

During the daily standup, ensure that each item meets the definition of done (DoD) before accepting it.

D.

Review in detail the criteria for the definition of done (DoD) for each item during the sprint planning.

A project manager has been assigned to a new project. The project sponsor has requested a detailed time line, but the project includes some deliverables that are not yet clearly defined.

Which project management approach should the project manager advise using?

A.

As the project includes elements that are not yet clearly defined, an agile approach is the best option.

B.

As the project sponsor has requested a detailed time line up front, an agile approach is the best option.

C.

As the project appears to have both agile and predictive elements, a hybrid approach is the best option.

D.

As the project includes elements that are not yet clearly defined, a predictive approach is the best option.

A virtual project team has members located on four continents. The project director is concerned about the declining motivational levels of team members and feelings of noninclusion by other team members. The project director has tasked the project manager with finding a solution.

What should the project manager do?

A.

Develop a plan for individual team members' growth and organize more team-building events.

B.

Recommend that the project director appoint project managers for each continent.

C.

Set up ground rules for team engagement, taking into consideration different cultures.

D.

Take differences in time zones into consideration when scheduling team meetings.

The scope of a construction project that is being planned by a multinational company requires that services are procured via contract from an external provider. When considering communication channels, what should the project manager do to help maximize delivery success with this provider?

A.

Assign a project team member to document exchanged communication for future reference.

B.

Assign the project sponsor as the point of contact for all provider communication.

C.

Ensure that all project stakeholders participate in the scope definition meetings.

D.

Establish a common language of terms with which to communicate with the provider.