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A project team is in the process of selecting a module for the upcoming iteration. They have identified three potential modules as candidates. Despite several rounds

of review, the team remains undecided on which module to select.

What should the project manager do?

A.

Aska colleague to select the module and inform the team of their decision.

B.

Evaluate the options with the team and assess the workable option based on consensus.

C.

Select the simplest module to develop since complex ones will require more iterations.

D.

Select the most appropriate module to be placed in next iteration.

A project manager is working for a multinational financial services company that does business in more than 100 countries. The company is rolling out a time

management system in multiple countries.

What should the project manager do?

A.

Invite stakeholders to monthly, informal meetings.

B.

Email the project schedule frequently to all stakeholders.

C.

Communicate progress to stakeholders in their preferred ways.

D.

Share the work breakdown structure (WBS) with stakeholders regularly.

A project manager of a software company is working with a cross-functional team to deliver a product to an important client. While preparing the backlog items, it

becomes clear that the responsibility for an important component lies with another product division. This division has not been involved in the project concept phase.

What should the project manager do?

A.

Ask the resource manager to assign software developers from the other division.

B.

Involve the other division ' s product owner in comparing the resource needs and product roadmap.

C.

Inform the client that the project might be delayed because of resource and planning issues.

D.

Ask the project team to come up with an alternative feature that can replace the component in question.

Health Records Modernization at Hospital Case Study

A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.

Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.

To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,” created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.

During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.

Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.

During the execution phase of a project to modernize a hospital’s records system, the insurance company stakeholders requested additional features to support integration to their systems.

What should the project manager do first?

(Refer to the Health Records Modernization at Hospital Case Study exhibit.)

A.

Contact the union representative to understand the necessity of the additional work.

B.

Review the scope changes for validity and then notify the sponsor of the changes.

C.

Evaluate the potential impact on the baseline and then present a change request.

D.

Add the critical features to the scope in order to maintain stakeholder satisfaction.

A project is approaching the closure phase. The project manager realizes that the team has consumed more hours than what was budgeted because some nonfunctional security requirements were not considered during project initiation.

What should the project manager do to avoid this issue in the future?

A.

Conduct a mandatory security awareness program for all project team members.

B.

Hold a retrospective on why the requirements were overlooked and update organizational process assets.

C.

Change the status in the risk register to issue and activate the response plan.

D.

Meet with team members of the security department and require the department to be involved from the project’s start.

A project manager conducts weekly virtual project meetings with all stakeholders to keep them updated on project progress and discuss key issues. Some stakeholders appear disengaged or are occupied with other work during the meetings. Other stakeholders have stopped attending.

What should the project manager do?

A.

Review engagement methods and ensure meetings are tailored to the stakeholders’ communication needs.

B.

Reinforce the ground rules to ensure full attendee participation during the stakeholder meetings.

C.

Update the issue log and lessons learned register to ensure this is captured for future stakeholder meetings.

D.

Distribute the agenda before meetings to ensure stakeholders are updated about the need for increased engagement.

During the execution of a project, the product manager receives a new product feature request from the organization ' s highest revenue-generating client. The team

estimates the work will take three days.

What should the project manager do?

A.

Start a new sprint for the new feature immediately.

B.

Analyze whether the new feature can be incorporated into the next sprint.

C.

Fast-track the current sprint to include the new feature request.

D.

Create a new parallel sprint for the new feature.

A project manager is responsible for building a new data center and developing new monitoring software before a fixed deadline. Although the software features are not fully defined, the project scope is set, and a contract has been signed.

What should the project manager do?

A.

Form a steering committee to review the weekly project status and manage risk.

B.

Manage the two components using the same incremental delivery approach.

C.

Start with the construction milestone and plan for incremental software delivery.

D.

Create a health dashboard for the construction and software component efforts.

During the rollout of interactive digital whiteboards to several schools, a project manager is informed there are delays at the customs office that prevent the delivery of

the newest model of whiteboards from the overseas supplier as planned. The project timeline will be impacted.

What should the project manager do?

A.

Evaluate ways to continue delivering the project using older model whiteboards.

B.

Evaluate options to compress critical path activities and determine next steps.

C.

Inform the customer about the delays and reassess the feasibility of the project.

D.

Establish ways to obtain different whiteboards from an in-country supplier.

A project manager is leading a project to use Al to optimize the content moderation process for an online game. The project sponsor expects to make cost savings

with this optimization. The project manager sourced a few Al technology vendors, making a final decision with the team. After launching the product with the new Al

feature, a key stakeholder questions why the team did not build a custom Al module to save money in the long term.

What should the project manager do?

A.

Work with the senior management to initiate a change request of implementing a custom Al model.

B.

Order the team to prepare an estimation of reimplementing the feature using a custom Al model.

C.

Review project documents and make sure the implementation has followed the requirements.

D.

Ask the providers to make a presentation about the potential savings in the long term.