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A project manager is assigned to work on a large global project. The resources for the project are dispersed among different organizations and countries. After the project kick-off meeting, the project manager learns that many virtual team members are unable to join the regular project update meetings. Their absence will impact the overall project schedule.

What immediate corrective action should the project manager take?

A.

Discuss the issue with the virtual team members and revise the communications management plan.

B.

Escalate this issue to the virtual team members' supervisors.

C.

Add this issue to the risk management plan and take action if it persists.

D.

Discuss the issue with the project sponsors and add this as an issue in the issue log.

A company is running a project to eliminate a sales channel that has been unprofitable for the past 3 years. A key stakeholder from another area, who has legacy ties to that sales channel, objects to the project.

What should the project manager do in this situation?

A.

Assess the impact of the stakeholder and engage properly.

B.

Escalate the stakeholder issue to the project sponsor.

C.

Develop a specific communications strategy for this stakeholder.

D.

Use interpersonal skills to gain stakeholder engagement.

A project manager has been managing an agile project for 6 months. Over the last two iterations, the team velocity has decreased due to a new technology that was needed

for the product.

What should the project manager do to continue with the delivery plan and return to the expected velocity?

A.

Use retrospectives to better understand the new technology's impact on the schedule, map the skill gaps, and adjust the team accordingly.

B.

Reevaluate the backlog by looking for high-value/low-effort items, and negotiate a new minimum viable product (MVP) strategy with key stakeholders.

C.

Seek sponsor approval for additional funding to hire new team members, increasing the capacity of the team and compensating for the productivity lost with the new technology.

D.

Replace poorly performing team members with more experienced members, setting an example of accountability for the team.

A project manager is leading a project that has been in execution for 1 year. An experienced team member is performing well, but often disagrees with the project manager and refuses to implement their decisions. Part of the team supports the team member's defiance, while the other team members do not.

What should the project manager do?

A.

Conduct a performance review and define and document the goals for the team member.

B.

Clarify decisions and request that the project team follows the project manager's decisions.

C.

Understand what the team member wants and find possible opportunities to address it.

D.

Remove existing ground rules and create new ground rules that support the project manager.

A new team member is assigned to a team that consistently delivers each iteration. The new team member is does not understand many of the processes followed and begins to negatively impact the schedule.

What should the project manager do?

A.

Place the new team member on a performance improvement program.

B.

Ask another team member to take some of the new team member's work.

C.

Assign easier activities to the new team member.

D.

Allocate time within the iterations to mentor the new team member.

The current incremental revenue expected by a project deliverable is not fulfilling the business case requirement The deliverable was already closed and handed over to the operations team

Which two actions should the project manager take? (Choose two)

A.

Review the issue with project sponsor and submit a change request

B.

Report the issue to the product manager and business segments

C.

Analyze the business benefits criteria and assumptions

D.

Discuss the issue with the operations team to assess expense overruns

E.

Schedule a project review meeting to analyze the root cause

A project team member informs the project manager that a stakeholder is contacting the team member to request status updates. The team member is being distracted by these repeated requests, which are interfering with the completion of assigned tasks.

What should the project manager do?

A.

Increase the frequency of updates given to this stakeholder.

B.

Inform the team member to stop sending any further updates to the stakeholder.

C.

Raise this issue to the project sponsor in the next project status review meeting.

D.

Review this stakeholder's communication requirements.

A team is working on a project with three iterations. The project manager is reviewing the burndown chart What is the point where the chart shows that the team is performing below the plan?

A project manager is working on a project to release a new version of a key product, The product strategy and marketing areas are still working on defining the final details for the products appearance, but the team is clear about the main features. During the last sprint review, the project sponser expressed concerns about the low quality of the product,

What should the project manager, as a servant leader, do to address this situation?

A.

Dedicate the next sprint to completing the missing details.

B.

Apply fast-track techniques to work on the missing details in parallel,

C.

Continue iterating and monitoring quality aspects sprint by sprint.

D.

Create a new risk entry for the delay in the risk management plan.

A project team member is struggling to deliver an assigned task. In a team meeting, the project manager determines that there are other members

on the team who have more experience with similar tasks.

What should the project manager do?

A.

Ask one of the more experienced team members to support the team member with the task.

B.

Reassign the task to one of the more experienced project team members for a faster completion of the assigned task.

C.

Ask the experienced team members to produce a manual on how to complete the task.

D.

Inform the project management office (PMO) of the issue and request a replacement for the less experienced team member.

The investment committee is the authority for the approval of funding required for a business improvement project. The investment committee approved funding to complete

the preliminary feasibility study. The project is on an expedited schedule, and the project manager requires interim funding to continue with the preliminary feasibility

activities that must commence immediately.

How should the project manager get these funds approved?

A.

Wait until the next investment committee meeting to submit the request and include the delay in the schedule due to work that could not start.

B.

Continue with the preliminary activities and inform the investment committee at the next monthly meeting.

C.

Exclude the preliminary scope from the full project scope and continue it as a new project that does not require investment committee approval.

D.

Submit the request to the project director for interim approval and include this approval for discussion at the next investment committee meeting.

A project manager is assigned to an organizational transformation project. The company typically defines individual performance plans at the beginning of the year, and functional managers conduct feedback reviews at the end of the year. The transformation project team members are concerned that the work they are doing for this project is not aligned with the work included in their individual performance plan for the year.

What should the project manager do?

A.

Meet with the functional managers to align the expected frequency and results reporting for the team members.

B.

Provide performance feedback to the learn members' functional managers at the end of the year.

C.

Assure team members that this project is a high priority for the company and they will be evaluated accordingly.

D.

Request to be made responsible for the performance plans of those on this project team

While following up on a deliverable, a team member expresses concern to the project manager about working with another team member. This team member states that the other team member, who is a functional manager, is often defensive and aggressive during meetings.

How should the project manager handle this situation?

A.

Suggest that the team member ignore the disruptive team member and focus only on the work.

B.

Encourage both team members to meet as soon as possible and resolve the problem

C.

Monitor the situation for a few weeks to determine if the disruptive team member's attitude changes.

D.

Report the disruptive team member to the human resource (HR) department.

A project manager is working on a product development project. When the product is delivered, there are major issues that require rework and

delay new feature development.

Which action should the project manager take to resolve the quality issues?

A.

Plan for continuous validation of the product.

B.

Discuss adding business scenario tests with the customer.

C.

Discuss adding additional test cases with the product owner.

D.

Add more test scenarios based on the issues found.

In an agile project, the project owner has repeatedly called for ad hoc meetings with team members. What should the project manager do?

A.

Ask the team to focus only on the goal, not on ad hoc meetings.

B.

Coach the project owner about the implications of unplanned meetings.

C.

Discuss the issue with the project owner at the retrospective meeting.

D.

Escalate the situation to management because it is affecting the team.

A project sponsor has approved the project charter and business case. The project manager has reviewed the artifacts to initiate the project and is unclear if the intended benefits of the project align with the strategic objectives of the business.

What should the project manager do first?

A.

Start executing the project since leadership is responsible for the business strategy.

B.

Meet with the project sponsor to better understand the strategic benefits of the project.

C.

Propose an updated business case and project charter that are more aligned with the business strategy.

D.

Conduct qualitative and quantitative risk analysis and record the results in the risk register.

An iteration is almost finished, but the team is struggling to complete the stories that require more time. What should the project manager do first?

A.

Meet with the project team to develop a proper resolution to the issue.

B.

Update the project artifacts to reflect the new deadlines reported.

C.

Request approval from the project sponsor to add more resources,

D.

Prepare documentation to explain the issue and communicate accordingly.

A project manager is working on a project to build a manufacturing complex. The project will run in three different phases: engineering, procurement, and construction. The

procurement phase is in the initiation stage. The project sponsor wants to pursue the project phases as they have been planned, but also wants to accommodate and adjust to new data, input from the customer, and changes during the various phases as the project progresses.

How should the project manager approach this project?

A.

Apply a predictive project management approach.

B.

Evaluate and decide on a phased project management approach.

C.

Implement an adaptive project management approach.

D.

Use a hybrid model to combine predictive and adaptive life cycles.

A project manager has just taken over a project that is in the requirements gathering phase. A stakeholder indicates that they have not received any progress updates even

though reports have been sent on a weekly basis.

What should the project manager do to ensure all stakeholders are receiving proper information about the project?

A.

Hold a steering committee meeting with all stakeholders to provide a comprehensive update on the project progress.

B.

Create daily progress reports and send them to all stakeholders.

C.

Include stakeholders in the weekly status meetings with the team.

D.

Assess all of the project stakeholders and document their preferred communication method and frequency.

A telecommunications project consists of departments spread across several countries with different cultures. The project team rarely meets in person, and each team member works independently using online reporting tools.

What should the project manager do to ensure team members are committed to project success?

A.

Control and follow the project's mam goals, budget, and schedule

B.

Plan regular virtual meetings to motivate and support the team.

C.

Meet in small groups and share information by email with the rest of the team

D.

Create a monthly report so everyone will be informed of the current status.

A project manager is assigned to a dental equipment development project that is in the middle of its design phase. After reviewing the project prototype, it is identified that a couple of requirements specifications are missing.

Which action should the project manager take next?

A.

Discuss with the team and build a workaround plan to immediately deliver the pending requirements specifications.

B.

Ask the team to wait until they are able to update the requirements specifications.

C.

Prepare a change request for the change control board (CCB) to remove the missing requirements specifications.

D.

Meet with the development team to review and assess the requirements specifications.

A project manage is in the middle of an angle project comprised of 100 user stories broken down into five iterations. Each user story is worth U$$50. The actual expenditure is U$$2,00 and 50 user stories have been delivered.

Which statement is true?

A.

The project is over budget and behind schedule.

B.

The project is under budget and on schedule.

C.

The project is under budget and behind schedule.

D.

The project is on budget and on schedule.

A project manager is assigned to a project team midway through execution. Several dependencies are impacting the project, and the project manager feels the team is not adequately informed of the impacting changes.

What should the project manager do first?

A.

Convene an impact analysis meeting.

B.

Escalate the issue to the product owner.

C.

Consult the communications management plan.

D.

Review the stakeholder register.

A software delivery project began having technical impediments. The issue may cause a delay of the deliverables. The technical service team has been working on the issue, but the issue is unresolved even after 1 week of maintenance.

What should the senior project manager do now?

A.

Use interpersonal skills to expedite the issue.

B.

Send a gentle reminder to the technical service team.

C.

Update the issue log with the status and priority.

D.

Issue a formal warning to the technical service team.

In a hybrid project, the project manager has identified a few stakeholders. According to the stakeholder matrix, the head of development has a high rating of power/influence and a high likelihood of conflict.

Which action should the project manager avoid?

A.

Escalating a conflict within the project

B.

Creating a new communication channel

C.

Giving special attention to this stakeholder

D.

Dismissing the stakeholder's opinions

In the execution phase of a project, the development team is informed by the IT security department that one of the external platforms that the team is using will be uninstalled for the whole organization.

What should the project manager do first?

A.

Escalate the issue to the change control board (CCB).

B.

Ask the project team to analyze the impact.

C.

Register the risk and document the contingency plan.

D.

Have the project team brainstorm alternatives.

A project is about to start. The project manager has found that the client does not have an appropriate knowledge management system and does

not have a requirement for it.

What should the project manager do?

A.

Ask the team to collect the knowledge locally and share it at the end of the project.

B.

Utilize the cloud wiki to collect the necessary knowledge.

C.

Coordinate with the team and the project stakeholders to collect the knowledge.

D.

Provide just-in-time knowledge to the client, upon request.

A project is starting its first iteration out of eight. The team realizes that a key deliverable will depend on the acquisition of a new device.

What should the project manager do?

A.

Assign a resource from the core team to handle the acquisition.

B.

Register a risk and escalate it to the project sponsor.

C.

Update the status report with information about this dependency.

D.

Register a risk and monitor its exposure variation.

A supplier that the company has used for years has trouble accepting the new terms of an agile contract. They do not understand the terms in the contract and feel they should not have to sign it because they have had a long relationship with the company.

Which action should the project manager take?

A.

Ask the team if they can do the work until there is an available supplier.

B.

Train the supplier in agile approaches to help them understand the contract.

C.

Issue a request for proposal (RFP) to find new suppliers with agile experience.

D.

Change contract terms and conditions to avoid losing the supplier.

A project's planning process is finished, and all resources were budgeted for and approved by senior management. Just before the kickoff meeting, a member of the production department realizes that the plan does not meet the requirements for their area.

What should the project manager have done during the planning process?

A.

Monitored the budget variations during the planning process

B.

Developed a good resource estimation in the planning process

C.

Included all functional managers in the planning process

D.

Distributed the resource estimates to all areas during the planning process

Presented with flowcharts of the organization's operations, stakeholders are unfamiliar with several recorded processes, and others note that some recorded processes were discontinued. The project sponsor notices that the chart is several years old and wants an updated version immediately.

What should the project manager do?

A.

Assemble the entire project team to produce new flowcharts from current versions.

B.

Assemble and create teams of experts and stakeholders to update flowcharts to reflect current conditions.

C.

Raise a change request and ask the project sponsor to approve it so the flowcharts can be updated.

D.

Work with a consultant and the project sponsor to produce new flowcharts.

During a progress review meeting, the project sponsor requests a complete revamp of the product roadmap to meet the strategic objectives based on market conditions. This change will result in a completely new product.

What should the project manager do first?

A.

Put the current project work on hold and revisit the scope based on the impacts.

B.

Perform a root cause analysis to assess which deliverables can be reused by the team.

C.

Discuss with the team and implement the revisions that were requested by the sponsor.

D.

Update the business case and seek sponsor approval on the modified project scope.

During a discovery phase, a project manager coordinated a brainstorming event to determine the best strategy to meet the product release date. After the project overview,

the subject matter expert (SME) remained quiet during the call.

What should the project manager do next?

A.

Cancel the meeting if team members do not have the skills to suggest a strategy.

B.

Pose direct questions to the participants based on their area of expertise to start engaging them in the conversation.

C.

Review the roles and responsibilities during the call to determine who is accountable for the strategy.

D.

Create a strategy based on the project manager's experience and get approval during the call.

The velocity of the team is decreasing at every iteration. The project team members are complaining that the user stories are being rejected by the quality assurance team.

Which three actions should the project manager take? (Choose three)

A.

Conduct a root cause analysis (RCA) and identify a solution.

B.

Elaborate on the plan to implement a solution and execute it.

C.

Increase the working time to recover the lost time.

D.

Negotiate with the teams involved to manage team dependencies.

E.

Evaluate the effectiveness of the proposed solution.

During project execution, a project manager is leading the team to work on the project schedule. During a meeting, the team has difficulty understanding the complexity of a task and is unable to provide an estimate for the required resources.

What should the project manager do first to resolve this issue?

A.

Register the issue as a risk in the risk register.

B.

Report to the sponsor that there is a new challenge in the project.

C.

Engage an external expert to provide the estimation.

D.

Refer to the organization's lessons learned from past projects.

A project to support an organizational transformation is in the planning phase. Transformation is the project sponsor's idea and is not aligned with key stakeholders because they all have different opinions about the project outcomes.

What should the project manager do next?

A.

Ask the project sponsor to help with engagement of the key stakeholders.

B.

Communicate project outcomes and results with the key stakeholders.

C.

Define a high-level project scope and share it with the key stakeholders.

D.

Conduct a workshop on project goals and deliverables with the key stakeholders.

A large and complex project is comprised of multiple regions. The estimate to complete (ETC) work is assumed to be performed at the same cumulative cost performance index (CPI) as that incurred by the project to date. As of now, the earned value (EV) is 145 person/day, the planned value (PV) is 145 person/day, the actual cost (AC) is 170 person/day, and budget at completion (BAC) is 285 person/day.

What is the estimate at completion (EAC)?

A.

334 person/day

B.

285 person/day

C.

310 person/day

D.

315 person/day

Four new teams have been formed to develop a new product. Several team members ask the project manager who will integrate the different work streams into one backlog.

What should the project manager do?

A.

Create integration tasks and schedule an additional team meeting following the standup meeting to plan the integration.

B.

Advise the teams to work individually and organize an integration iteration every four development sprints.

C.

Instruct the team to use the kanban board daily to facilitate alignment of their work item list, allowing them to do their best work.

D.

Advise the teams to collaborate with the product owner in prioritizing the stories, considering dependencies and preventing overlap.

During planning, a virtual project team agreed to the project reporting structure and established a meeting cadence that fits multiple time zones. One month into execution, the project manager notices that certain members are disengaged during project meetings.

What should the project manager do to resolve this issue?

A.

Work with the team to review the effectiveness of the agreed project practices.

B.

Set up follow-up sessions on all action items for team members.

C.

Distribute the meeting agenda and objectives the day before the project meetings.

D.

Review the project reporting structure to clarify the project objectives.

A project team is using a vendor solution. The project team has been notified that the vendor solution will no longer be on the premises, but in the cloud. The cloud transition will require additional infrastructure resources and adherence to new security standards.

What should the project manager do first?

A.

Initiate a change request for covering additional security scope.

B.

Research alternative vendor solutions for on-premise security.

C.

Ask the sponsor to provide security training for the project team.

D.

Schedule a meeting with security to understand the standards.

A project team member who was a top performer in the planning phase of a project was easily irritated during the fifth sprint of the software development phase. The team member's attitude and behavior made the other team members feel uncomfortable.

What should the project manager do?

A.

Assess the workload of each team member and redistribute tasks.

B.

Meet with the team member to offer any help that may be needed.

C.

Reorganize the team to reduce the interactions causing the team discord.

D.

Arrange an immediate agile training course for the team member.

A company is transitioning from using a predictive approach to using an agile framework on a project. The project sponsor is concerned about the level of uncertainty and how to determine the time and budget required to complete the scope.

What should the project manager do to address this situation?

A.

Communicate to the key stakeholders that the project baseline could not be estimated due to the new framework being used.

B.

Ask the project team to create a high-level budget baseline for the project and provide more detail only for the first project stages.

C.

Review organizational process assets (OPAs) for similar projects to determine the schedule, costs, and resources required to execute them.

D.

Refine the amount of work required for the project with the project team and perform a detailed project baseline accordingly.

A department lead requested additional items be included in the project during the execution phase. Their acceptance is mandatory before the project can be closed.

A.

Find a way to accommodate the requested additions.

B.

Schedule a meeting to gain better understanding.

C.

Politely refuse the request stating the project baselines.

D.

Initiate a change request for the additional scope.

A project team wants to change a delivery approach for a project. Team members explain the need for a review of the information-sharing approach to ensure efficient information exchange during the project.

What should the project manager do?

A.

Ask the project sponsor to decide on the best communication strategy.

B.

Review the stakeholder engagement plan with the project team.

C.

Ask the project sponsor to approve funding for a collaboration tool.

D.

Review the communications management plan with the project team.

During a sprint, the team is experiencing conflict because the customer asks for additional features that increase the complexity. The scrum master is trying to resolve the conflict.

Which approach should the scrum master use?

A.

Discuss the definition of done (DoD) with the customer.

B.

Approach the product owner to determine the next course of action and update the backlog.

C.

Discuss the acceptance criteria with customer.

D.

Perform backlog prioritization to ensure that everyone is working on the highest value features.

A software delivery project is in the execution phase. The project team has identified a need for an additional server as the software requires more data storage space than planned for. Without the additional server, the project delivery cannot continue.

What should the project manager do?

A.

Use the project budget and procure a new server before raising a change request.

B.

Request that the requirement is funded with the business operational expenses.

C.

Apply contingency reserves to procure a server that fits the requirement.

D.

Raise a change request and obtain approval from the project owner.

A project sponsor indicates that the time frame for a project needs to be shortened. The project network diagram cannot be modified, but there are extra resources available in the company.

What action should the project manager take?

A.

Crash the project schedule.

B.

Conduct earned value management (EVM) analysis.

C.

Fast track the project.

D.

Perform Monte Carlo analysis.

A project manager is working on a global project and realizes that one team member is not performing as expected. The project manager meets with the team member to find out what is causing this low performance. The project manager discovers the team member is experiencing conflict and feels uncomfortable with the team. The team member then asks to be moved to another project.

What should the project manager do?

A.

Request human resources (HR) to help.

B.

Move the team member to another project.

C.

Confront the issue with the rest of the team directly.

D.

Ask other team members to be more welcoming.

A company is building a minimum viable product (MVP). How should the project manager help to ensure the company builds a high-quality product?

A.

Ask the product manager to spend more time improving quality.

B.

Determine the quality metrics for the product and recommend options for improvements.

C.

Partner with a qualified third-party vendor to develop a product that meets the requirements.

D.

Hire a quality engineering leader to drive the strategy.

During a project planning meeting, a product manager and team are finalizing the project deliverables and notice that a key feature has a dependency from another team. A team member suggests removing the feature from the scope.

What should the project manager do?

A.

Advise the team not to reduce the scope of the feature because the product manager originally included that requirement.

B.

Discuss the issue with the team so the product manager can understand the trade-offs.

C.

Suggest the team and product manager go with the faster approach, reducing the scope.

D.

Prepare a presentation for the project sponsor with the team that includes both solutions and seek the sponsor's guidance.