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A project manager has been tasked by management with improving overall knowledge of project management methodologies and approaches and documenting good practices to build up the company ' s knowledge base.

Which three actions should the project manager take? (Choose 3)

A.

Create a task force for leveraging existing knowledge across the company.

B.

Identify project management requirements and create a plan for the agreed outcomes.

C.

Draft a document of standards and methods to submit for review and approval.

D.

Ask management to define the preferred project management method.

E.

Buy industry-based knowledge management standards and documents and adapt them for the company.

During the first sprint review, the project sponsor requests an update to the product backlog. The team realizes that this may cause short-term resource constraints, but no additional budget is available.

What should the project team do?

A.

Set up another meeting to discuss details and include the technical team.

B.

Discuss the features added to the product backlog to confirm they are different.

C.

Schedule a meeting with the product owner and reprioritize the product backlog.

D.

Include this topic in the sprint retrospective and reevaluate the project resources.

A team lead tells the project manager about a potential issue. Two project teams are working on parts of a project that are highly dependent on each other. The team

lead is concerned that this might create integration issues when the two teams ' outputs are combined.

What should the project manager do?

A.

Set up periodic meetings between the teams to monitor each other ' s work and document issues.

B.

Make a list of conflicts as they occur and assign a dedicated team resource to take corrective actions immediately.

C.

Instruct both teams to continue working simultaneously, and address conflicts during the testing phase.

D.

Identify which team ' s work should take precedence and then sequence the other team ' s work to avoid conflict.

A project to replace a legacy process is in the initiation phase. The project manager needs to send requests for proposals to potential vendors. The business case contains the project’s high-level goals, and all potential vendors have previously delivered similar projects.

What should the project manager do to ensure that activities and tools from the legacy process are retained when necessary?

A.

Develop the solution design document (SDD) in consultation with business managers and developers.

B.

Develop the business requirements document (BRD) in consultation with users of the previous system.

C.

Develop the business requirements document (BRD) in consultation with business managers.

D.

Develop the solution design document (SDD) in consultation with developers and suppliers.

A project team is equipping a small hospital. To complete the work, the team requires an additional service provided by an external supplier. The price quoted by the

supplier is surprisingly high, which may cause a significant increase in the budget.

What should the project manager do?

A.

Utilize the contingency reserve to manage the procurement.

B.

Discuss using the management reserve with the sponsor.

C.

Ask the procurement manager to find another supplier.

D.

Request the supplier fulfil their obligations by adjusting costs.

The vendor just informed the project manager that an item will not be delivered as scheduled due to a manufacturing error. This will impact the delivery timeline of the

project as there are dependencies to the completion of this item delivery.

What action should the project manager take?

A.

Contact the vendor and insist on the agreed timeline since any item delay will affect the overall project.

B.

Agree with the vendor on a revised timeline, document the issue, and identify tasks to finish while awaiting delivery.

C.

Ensure this is documented as an issue and wait until the vendor delivers the item before progressing with any further tasks.

D.

Ensure that the vendor is removed from the vendor management list to avoid working with them in the future.

A project team is working for a client in the international banking sector, where frequent regulatory changes are common. On the current project, the team will verify compliance with a new

legal framework which aims to strengthen regulation, supervision, and risk management.

What should the project manager do first?

A.

Create a dedicated team to monitor regulation changes.

B.

Make a plan to address compliance issues.

C.

Analyze compliance threats to the project.

D.

Add a discovery phase to identify all potential regulation conflicts.

After finishing a project, the project manager organized a lessons learned meeting. What should the project manager do next?

A.

Update the project management plan accordingly.

B.

Schedule a team party to celebrate the team ' s accomplishments.

C.

Share the results of the meeting with the project management office (PMO).

D.

Inform the project sponsor about identified issues, whether good or bad.

Abig corporation with a large quantity of well-documented procedures is planning to acquire a small company. The potential loss of key resources due to uncertainty

around the merger is a significant concern.

What should the project manager do?

A.

Contract an external consulting firm to train new stakeholders in project management processes.

B.

Review the stakeholder matrix and evaluate needs for future projects.

C.

Create the risk register, evaluate the impact on projects, and share with the steering committee.

D.

Allocate project resources to assess the impacts on the actual projects in execution.

Health Records Modernization at Hospital Case Study

A project manager led a health records modernization project at a hospital with a project budget of $US5 million and an 18-month timeline. The project involved multiple stakeholder groups including medical, administrative, and IT staff; board members; patients; insurance companies; external vendors; regulatory bodies; and union representatives.

Stakeholder management was complex and a major undertaking for the project manager, but it was critical to achieve a positive project outcome. When the project started, the project manager conducted stakeholder analysis, using the information to create both a power/interest and an influence/impact matrix. The analysis showed that while the hospital board members and regulatory bodies had high power but moderate interest, the medical staff (doctors and nurses) had both high influence and high impact on the project. Administrative staff showed high interest but lower power, while patients and insurance companies had moderate interest and varying levels of influence. Based on the analysis, the project manager created a stakeholder engagement strategy that documented expectations, communication preferences, and influence levels in a stakeholder register. The project manager also made a RACI (responsible, accountable, consulted, informed) chart to show roles and responsibilities; and created communication channels and frequency for each stakeholder group, an issue escalation system, and a feedback system for continuous stakeholder input.

To execute the modernization process of health records, the project manager realized that medical staff members would need to change their daily workflows. To facilitate change management for these stakeholders, the project manager created a clinical advisory committee, appointed department-specific “champions,” created focus groups for requirements gathering, started a training program, and developed key performance indicators (KPIs) to measure satisfaction.

During project execution, several challenges emerged. The doctors expressed concerns about the system’s impact on patient care, the nurses’ union raised workload concerns, the IT department faced resource constraints, the insurance companies requested additional features, and the administrative staff worried about data security. The project manager responded to these challenges by increasing the frequency of stakeholder meetings, implementing a change management program, creating a beta system for stakeholder testing, developing contingency plans for various stakeholder scenarios, and establishing an issue resolution process.

Despite these mitigation efforts, the medical staff required additional training, leading to a change request for a 2-month extension and a 10% budget increase. The board of directors approved this to help ensure high adoption and satisfaction rates among staff members. The project helped establish new good practices in future programs for stakeholder management in the organization’s project management office (PMO). The documented lessons learned became a reference for future projects of similar scope and complexity.

How should the project manager address the administrative staff’s data security concerns related to project scope implementation?

(Refer to the Health Records Modernization at Hospital Case Study exhibit.)

A.

Proceed with implementation and address their security issues as part of the scope.

B.

Engage the IT department to address the security issues.

C.

Include them in security planning sessions and demonstrate the security measures.

D.

Minimize system security to speed up the implementation.